客户经理
Account Manager
在Mitratech，我们是一支致力于打造世界级产品的创新团队，简化法律、风险、合规和人力资源职能中的运营。我们是一个紧密协作、全球分布的团队，在一个支持个人卓越、以多样性和包容性工作文化为中心的生态系统中蓬勃发展，注重优秀的人才实践、学习机会和乐趣！我们的文化是创业精神与企业投资的理想结合，使我们能够以快速的步伐，使用一些最复杂、最先进的技术。
35多年来，Mitratech的专家们一直专注于解决复杂的客户需求。如今，我们为全球20,000家不同规模的公司提供服务，其中包括30%的财富500强企业，以及来自160多个国家的50多万用户。
随着持续增长，我们一直在寻找有创造力、热情且拥有新视角的人才。加入我们的全球团队，体验Mitratech为何是一个真正出色的工作场所！
**职位概述**
这是一个令人瞩目的成长机会，通过支持我们最重要的资产——客户，加入我们不断壮大的公司。在这个职位上，您将负责一个客户组合，并直接对净收入留存和增长负责。您将深入了解客户的运营、目标和挑战，以便帮助他们从与Mitratech的投资中获得最大价值。
**核心职责与要求**：
- 负责并拓展客户组合——您的主要成功指标是净收入留存和增长超过100%。
- 与顶级客户制定客户计划，聚焦于双方共赢和客户价值，每个客户都有明确的收入目标和增长里程碑。
- 寻找扩展机会：协商多年续约，推动年度价格上涨，并识别升级销售和交叉销售的机会。
- 制定并执行严格的年度销售和收入留存目标流程，确保预测准确性一致。
- 与顶级客户进行季度基于价值的回顾和讨论（业务回顾、定期通话），始终带着与增长相关的议程，而不仅仅是维护关系。
- 协助领导层建立和维护留存收入和新收入的预测。
- 及时礼貌地处理客户电话和咨询，以客户体验和解决问题为重点。
- 与其他客户相关团队合作
查看英文原文
At Mitratech, we are a team of innovators focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available.
For over 35 years, the experts at Mitratech have been focused on solving the complex needs. Today, we serve 20,000 client companies of all sizes globally, representing 30% of the Fortune 500 and over 500,000 users in over 160 countries.
As we continue to grow, we’re always looking for resourceful, enthusiastic, and fresh perspectives. Join our global team and see what makes Mitratech a truly exceptional place to work!
**Job Overview**
This is an outstanding growth opportunity to join our growing company by supporting our most valued asset – our customers. In this role, you will own a portfolio of accounts and be directly accountable for net revenue retention and expansion. You will gain an in-depth understanding of our customer's operations, goals, and challenges so that you can help them gain the most value from their investments with Mitratech.
**Essential Duties & Responsibilities**:
- Own and grow a portfolio of accounts — your primary measure of success is net revenue retention and expansion above 100%.
- Build account plans with top customers that focus on mutual-success and customer value, with clear revenue targets and growth milestones for each account.
- Find expansion opportunities: negotiate multi-year renewals, drive annual price increases, and identify upsell and cross-sell motions
- Develop and execute a rigorous pipeline of annual sales and revenue retention targets, with consistent forecasting accuracy.
- Conduct quarterly value-based reviews and discussions with top customers (business reviews, cadence calls), always walking in with an agenda tied to growth, not just relationship maintenance.
- Assist leadership in building and maintaining a retention and new revenue forecast.
- Handle customer calls and inquiries in a prompt and courteous manner with customer experience and resolution as a focus point.
- Work with other customer-impacting departments to ensure our customers have a world class and successful experience with all Mitratech's solutions.
- Keep up to date knowledge of the industry, as well as the competitive posture of the company.
**Requirements & Skills:**
- Bachelor's Degree; or equivalent experience
- A minimum of 2-4 years of sales and/or account management experience, with a demonstrated track record of growing accounts and exceeding retention targets.
- Customer-driven personality with the ability to initiate, establish, and nurture meaningful business relationships over calls and in person.
- Proven ability to identify, develop, and close upsell and cross-sell opportunities within an existing customer base.
- High energy with the ability to manage multiple competing priorities, with strong project, organizational, problem-solving and time management skills.
- Capable of working independently with minimal supervision and in a team environment.
- Highly effective communication skills that convey professionalism in all written, verbal and virtual meetings.
- Interest and passion for staying on top of industry trends and best practices; up for continuously taking on new challenges.
- Proficiency in all MS Office & Google Office applications.
- Travel up to 10%
**Education:**
- Education Requirements
We will disclose intended pay ranges in our job ads for US-based opportunities – This role can be performed 100% remote anywhere in the US.
Anticipated Pay Range: $111,000 – Annually USD (including base and variable commission) .
Total compensation includes US employee benefits and commission plan.
**Benefits we offer:**
- Health, Dental & Vision Insurance *
- 401 (k) + Employer Match *
- Open PTO + 11 Paid Holidays + 4 Annual Paid Global Wellness Days Off
- STD, LTD & Group Life Insurance
- Paid Parental Leave
- Pet Insurance
- FSA & HSA Options
- Employee Assistance Program
**Perks we offer:**
- Remote Work
- Career Advancement & Professional Development Opportunities
- Employee Recognition
- LinkedIn Learning Platform
_**Mitratech is proud to be an EEOE, M/F/D/V, and we are committed to diversity both in practice and spirit at the corporate level. Mitratech participates in the Electronic Employment Verification Program. E-Verify is an Internet-based system that compares information from an employee’s I-9 to data from the U.S. Department of Homeland Security and Social Security Administration Records. To learn more, visit: [everify.com](http://everify.com/)**_
_**_We are an equal-opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status._**_