资深战略运营
Senior Staff Strategic Operations
#### 公司简介
一切始于工程师Fred Luddy为他的同事Phyllis编写了一段代码，自动化了一个繁琐的任务。她喜极而泣。这一时刻激发了Fred创建一家公司，让每个人都能实现这样的自动化——让人们摆脱琐事，专注于有意义的工作。如今，ServiceNow是企业重塑的AI控制中心。我们的ServiceNow AI平台整合任何AI、任何数据和任何工作流，帮助85%的财富500强®企业更聪明、更快、更好地工作。我们正在构建一种AI原生文化，让技术和人才 unstoppable（不可阻挡）地结合在一起。我们才刚刚开始。
加入我们，让AI为人们工作。
#### 职位描述
**关于团队：**
业务战略办公室负责云工程与支持（CES）组织的组合、策略和运营。CES组织负责以速度和效率交付自主基础设施，同时提供客户依赖的企业级服务。
**你将在此职位中负责：**
- 在此职位中，你将推动组织最重要的跨职能优先事项和战略项目——在战略与执行的交汇点运作，并设定高影响力项目在规模上设计、治理和运行的标准。
- 这个人擅长建立关系、协作和影响他人；还必须有在不同地理区域和职能部门的高级管理层中工作的丰富经验。
- 将复杂且模糊的问题整理成优先级里程碑、交付成果、依赖关系和成功标准——设计项目以实现特定的战略成果并对此保持不懈的责任感
- 开发和实施可扩展的流程、模板和培训，以确保项目交付和流程采用；监督变更管理努力，指导团队完成组织转型和改进
- 建立治理框架并领导高管会议和跨职能活动；作为领导力、透明度和可见性的首选来源——清晰传达目标、状态、风险和结果，同时确保各工作流之间的精准执行和交接
#### 资格要求
**优先资格：**
- 有利用或批判性思考如何将AI整合到工作流程、决策或问题解决中的经验。这可能包括使用AI驱动的工具
查看英文原文
#### Company Description
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
#### Job Description
**About the team:**
Office of Business Strategy manages the portfolio, strategy and operations for the Cloud Engineering & Support (CES) organization. The CES organization is accountable for delivering autonomous infrastructure with speed and efficiency—while providing the enterprise-grade services our customers rely on.
**What you get to do in this role:**
- In this role, you will drive the organization’s most critical cross-functional priorities and strategic programs— operating at the intersection of strategy and execution and setting the standard for how high-impact programs are designed, governed, and run at scale.
- This person is effective at building relationships, collaborating, and influencing others; they must also be highly experienced working with senior executives across various geographies and functions.
- Organize complex, ambiguous problems into prioritized milestones, deliverables, dependencies, and success criteria — designing programs to deliver specific strategic outcomes and drive relentless accountability against them
- Develop and implement scalable processes, templates, and training to ensure program delivery and process adoption; oversee change management efforts, guiding teams through organizational transitions and improvements
- Establish governance frameworks and lead executive-level meetings and cross-functional events; serve as the go-to source of leadership, transparency, and visibility — clearly communicating objectives, status, risks, and results while ensuring surgical execution and handoffs across workstreams
#### Qualifications
**Preferred Qualifications:**
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
- Proven project/program management experience involving many cross-functional teams
- Solid organizational skills with high regard for quality
- Strong collaboration and relationship-building skills – able to work well with many different types of personalities in various functions. Masterful in the art of bringing people together
- Excellent communication skills - Ability to communicate, document, and present complex technical issues in a concise and efficient manner for a variety of audiences
- Experienced and confident in creating slides and presenting to executives
- Must possess effective listening skills and comfortable asking powerful questions
- Passion for working with people in technical environments
- Proven leadership skills to influence and motivate without authority. True servant leader
- Proven facilitation skills to lead/drive a variety of program events
- Excellent negotiation and conflict management skills
**Basic Qualifications:**
- 12 years of project/program management experience in mid/large size companies, ideally in a software engineering/product development organization with a Bachelor's degree; or 8 years and a Master's degree; or a PhD with 5 years experience; or equivalent experience.
For positions in this location, we offer a base pay of **$171,900 - $300,800**, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
#### Additional Information
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. [Learn more here](https://careers.servicenow.com/life-at-servicenow#workpersonas). To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [globaltalentss@servicenow.com](mailto:globaltalentss@servicenow.com) for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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