演示开发工程师及负责人 — ITSM / ITOM
Demo Developer & Lead — ITSM / ITOM
#### 公司简介
一切始于工程师Fred Luddy为他的同事Phyllis编写了一段代码，自动化了一个繁琐的任务。她感动得喜极而泣。这一时刻激发了Fred创建一家公司，让每个人都能从中受益——让人们摆脱琐事，专注于有意义的工作。如今，ServiceNow是企业转型的AI控制中心。我们的ServiceNow AI平台整合任何AI、任何数据和任何工作流，帮助85%的财富500强®企业更聪明、更快、更好地工作。我们正在构建一个以AI为核心的文化，让技术和人才携手不可阻挡地前进。而我们才刚刚开始。
加入我们，让AI为人们服务。
#### 职位描述
**关于该职位**
我们的团队负责打造那些在ServiceNow产生最大影响的演示：主题演讲、知识库、世界论坛、Gartner和分析师活动、高管简报、发布视频，以及我们现场人员每天使用的资源。团队中的每个产品领域都有一个负责人，他既是该领域的讲述者，也是构建者。
该职位负责IT领域。你将作为ITSM和ITOM演示故事的主要开发者：使技术工作流演示落地的工作流程、数据、人物角色和实例配置。你将以与我们的员工和CRM演示负责人相同的方式工作，只是方向指向IT：与产品营销和产品管理合作确定叙事，然后亲自在平台上构建它，保持与每次发布的同步，并使其可供演示人员重复使用。
这是一个以构建者为核心的职位。你应该能在Script Include或Flow中自如操作，也能够在营销总监面前解释为什么一个故事节奏有效。
**你会做什么**
- 主导IT演示故事。负责端到端的ITSM和ITOM演示组合：主题演讲和活动演示、亮点和发布演示、EBC演示，以及由此衍生的现场可用版本。
- 构建演示。在ServiceNow上进行演示场景的动手开发：IT的Now Assist / AI Agents、Service Operations Workspace、ITSM Pro功能、Discovery和Service Mapping、事件管理与AIOps、CMDB、云成本/云管理、Workflow Data Fabric触点，以及让故事可信的集成。
- 将定位转化为演示。将发布主题和PMM信息转化为演示脚本和点击路径，然后构建环境、人物角色和预设数据来支持它。撰写配套的讲解词和演示指南。
- 保持环境更新
查看英文原文
#### Company Description
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
#### Job Description
**About the role**
Our team builds the demos that show up where ServiceNow makes its biggest impression: keynotes, Knowledge, World Forums, Gartner and analyst events, executive briefings, launch videos, and the assets our field uses every day. Each product area on the team has an owner who is both the storyteller and the builder for that lens.
This role owns the IT lens. You will be the lead and hands-on developer for our ITSM and ITOM demo stories: the workflows, data, personas, and instance configuration that make Technology Workflows demos land. You will work the same way our Employee and CRM demo leads do, just pointed at IT: partner with product marketing and product management on the narrative, then build it on the platform yourself, keep it current with every release, and make it reusable for the people who present it.
This is a builder’s role first. You should be as comfortable in a Script Include or a Flow as you are in front of a marketing director explaining why a story beat works.
**What you’ll do**
- Lead the IT demo story. Own the end-to-end ITSM and ITOM demo portfolio: keynote and event demos, spotlight and launch demos, EBC demos, and the field-ready versions derived from them.
- Build it. Hands-on development of demo scenarios on ServiceNow: Now Assist / AI Agents for IT, Service Operations Workspace, ITSM Pro capabilities, Discovery and Service Mapping, Event Management and AIOps, CMDB, Cloud Cost / Cloud Management, Workflow Data Fabric touchpoints, and integrations that make the story credible.
- Turn positioning into a demo. Translate release themes and PMM messaging into a demo script and click path, then build the environment, personas, and seeded data to support it. Write the talk track and the demo guide that goes with it.
- Keep the environment healthy. Keep demo instances, data, and integrations stable and release-current. Own instance setup, cloning, upgrades, and the maintenance that lets a demo run reliably on a keynote stage months after it was first built.
- Be the IT demo point person. Serve as the go-to expert for ITSM/ITOM demo requests across Marketing, Events, Analyst Relations, and Sales enablement. Scope requests, set expectations, and push back when a request will not produce a good demo.
- Partner with Product. Work directly with PM and engineering on pre-release features; be an early adopter of new capabilities and feed real demo-build feedback into product.
- Deliver on stage and on video. Collaborate with the team’s designers and video producers on UI polish, motion, and recorded demo versions. Present demos live when needed and coach presenters who will deliver them.
- Raise the bar on how we build. Use AI-assisted development (Claude, Claude Code, MCP against ServiceNow instances) to compress build cycles. Contribute to the team’s shared demo frameworks, reusable components, and documentation.
#### Qualifications
**What you bring**
- 5+ years of hands-on ServiceNow development, with deep knowledge of the ITSM and ITOM product families and how customers actually use them.
- Strong scripting on the platform: Business Rules, Script Includes, Flow Designer, UI Builder / Workspaces, Service Portal, REST integrations, Transform Maps, scoped app development, and update set / instance management.
- Experience building or supporting demo environments, sandboxes, or lab instances, including provisioning, cloning, and data seeding at scale.
- Ability to write a story, not just build a feature: you can take a marketing message and turn it into a persona-driven narrative that a non-technical audience follows.
- Strong communication with product, marketing, and executive stakeholders; comfortable presenting demos live and handling questions.
- Self-directed. You run your own backlog, sequence your own work across multiple concurrent events, and flag risk early.
**Nice to have**
- Experience with Now Assist, AI Agents, or AI Control Tower demos, and with Now Assist Skill Kit or agentic workflow configuration.
- ITOM depth in Discovery, Service Mapping, Event Management / AIOps, or Cloud Cost Management; familiarity with common monitoring and cloud tooling used in integrations.
- Front-end skills (HTML/CSS, JavaScript, React or AngularJS) for mockups, custom widgets, and demo polish.
- Practical experience with AI-assisted development workflows (Claude Code, MCP servers, structured handoffs to contractors).
- ServiceNow certifications (CSA, CAD, CIS-ITSM, CIS-Discovery / Event Management) or equivalent experience.
- Prior experience on a demo, solution consulting, or product marketing team.
**What success looks like**
- First 90 days: Owning the full ITSM/ITOM demo inventory, environments stable and release-current, first event or launch demo shipped end to end.
- 6 months: The IT lens has a repeatable keynote-grade story per release, a set of field-ready derivatives, and the team is no longer pulling other leads in for IT requests.
- 12 months: Recognized by PMM, PM, and Events as the person to call for IT demos; demo frameworks and docs let other developers and presenters build on your work without you in the room.
FD21
For positions in this location, we offer a base pay of **$137,700 - $241,000**, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
#### Additional Information
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. [Learn more here](https://careers.servicenow.com/life-at-servicenow#workpersonas). To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [globaltalentss@servicenow.com](mailto:globaltalentss@servicenow.com) for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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