运营韧性经理
Operational Resilience Manager
🚀 我们致力于让金钱为每个人服务。
我们告别了传统银行复杂且令人困惑的方式。
从预付卡开始，我们的产品在过去十年中在英国有了很大发展。除了[个人](https://monzo.com/current-account/personal)和[企业](https://monzo.com/business-banking)银行账户，我们还提供[联名账户](https://monzo.com/current-account/joint-account)、[16-17岁青少年账户](https://monzo.com/current-account/16-17)、[免费儿童账户](https://monzo.com/current-account/under-16s)以及英国的[信用卡](https://monzo.com/flex)，未来还有更多令人兴奋的新功能。英国客户还可以[储蓄](https://monzo.com/savings)、[投资](https://monzo.com/investments)并[合并养老金](https://monzo.com/pensions)。
凭借我们鲜艳的珊瑚色卡片和提前收款功能，加上社交媒体上的金融教育和我们获奖的客户服务，我们一直有创造神奇时刻的传统！
我们不只销售产品——我们希望通过Monzo解决问题，改变生活 ❤️
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📍伦敦/英国远程 | 💰59,500 - 80,500英镑 + 与你的表现挂钩的激励奖金 + [福利](https://monzo.com/careers/) ✨
在Monzo，我们的使命是让金钱为每个人服务，这意味着确保我们的产品和服务在客户需要时随时可用。
作为Monzo银行有限公司（MBL）的运营韧性经理，你将专注于英国范围内我们韧性要求和成果的日常协调、执行和运营维护。
你将支持MBL内的运营韧性，符合全球运营韧性政策和标准，与高级运营韧性经理密切合作，确保MBL保持韧性。
**🔑 你将花时间做以下事情…**
- **重要业务服务：** 执行MBL的重要业务服务（IBS）的识别和审查，并映射其在人员、流程、技术、设施和第三方之间的基础依赖关系。
- **监控影响容忍度：** 支持监控和跟踪MBL的影响容忍度，收集指标，并向关键本地利益相关者和全球负责人标记潜在违规情况。
- **情景测试：** 支持执行针对严重但可能发生的中断的MBL实体特定情景测试，并协调
查看英文原文
**_🚀 We’re on a mission to make money work for everyone._**
We’re waving goodbye to the complicated and confusing ways of traditional banking.
After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as [personal](https://monzo.com/current-account/personal) and [business](https://monzo.com/business-banking) bank accounts, we offer [joint accounts](https://monzo.com/current-account/joint-account), [accounts for 16-17 year olds](https://monzo.com/current-account/16-17), a [free kids account](https://monzo.com/current-account/under-16s) and [credit cards](https://monzo.com/flex) in the UK, with more exciting things to come beyond. Our UK customers can also [save](https://monzo.com/savings), [invest](https://monzo.com/investments) and [combine their pensions](https://monzo.com/pensions) with us.
With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!
We’re not about selling products - we want to solve problems and change lives through Monzo ❤️
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📍London/UK Remote | 💰£59,500 - £80,500 + Incentive Awards tied to your performance + [Benefits](https://monzo.com/careers/) ✨
At Monzo, our mission is to make money work for everyone, which means ensuring our products and services are available whenever our customers need them.
As an Operational Resilience Manager for Monzo Bank Limited (MBL), you will focus on the day-to-day coordination, execution, and operational maintenance of our resilience requirements and artefacts within the UK.
You will support operational resilience within MBL in alignment with global operational resilience policies and standards, working closely with the Senior Operational Resilience Manager to ensure MBL remains resilient.
**🔑 What You'll Spend Your Time Doing…**
- **Important Business Services:** Executing the identification and review of MBL's Important Business Services (IBS) and mapping their underlying dependencies across people, processes, technology, facilities, and third parties.
- **Monitoring Impact Tolerances:** Supporting the monitoring and tracking of MBL’s Impact Tolerances, collecting metrics, and flagging potential breaches to key local stakeholders and global owners.
- **Scenario Testing:** Supporting the execution of MBL entity-specific scenario tests for severe but plausible disruptions, and coordinating MBL’s participation in wider, multi-entity global stress tests.
- **Supporting ICAAP & Risk Assessments:** Coordinating operational inputs into MBL’s Internal Capital Adequacy Assessment Process (ICAAP), mapping operational disruption scenarios to capital/liquidity implications and supporting stress testing models.
- **Business Continuity Maintenance:** Coordinating Business Continuity Planning (BCP) and Testing within MBL, assisting business areas in maintaining, updating, and regularly testing their response plans.
- **Governance Committee Support:** Supporting the operation of the Global Operational Resilience Forum and providing inputs into MBL Risk Committees through data-driven operational resilience updates.
- **Policy Operationalisation & Compliance:** Assisting MBL business areas with the practical application of global resilience & continuity and incident management policies.
**🤩 We’d love to hear from you if have …**
- Proven experience in an operational resilience, business continuity, or operational risk execution role within UK financial services.
- A strong practical understanding of UK regulatory frameworks (PRA/FCA operational resilience rules) and familiarity with ICAAP operational risk components.
- Hands-on experience executing dependency mapping, updating business continuity plans, and supporting scenario tests alongside cross-functional teams.
- A proactive, collaborative approach to embedding a resilience culture, with the ability to engage confidently with senior leadership and risk committees.
- High attention to detail and a hands-on approach to tracking operational metrics, actions, and regulatory deliverables in a fast-paced environment.
**🙌 What’s in it for you**
💰 £59,500 - £80,50 ➕Incentive Awards tied to your performance.
📍This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London)
⏰ We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team.
📚 £1,000 learning budget each year to use on books, training courses and conferences.
🏡 We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup.
➕ Plus lots more! [Read our full list of benefits](https://monzo.com/careers/).
**🌈 The application journey has 3 key steps:**
- Short call with a Monzo Recruiter
- Initial Video-Call with the Hiring Manager
- Interview Loop: 1 x Role Specific + 1 x Behavioural
This process should take around 4-5 weeks - your schedule is really important to us, so we promise to be as flexible as possible!
We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. [You can read them here.](https://monzo.com/blog/the-ultimate-guide-on-using-ai-to-ace-an-interview-at-monzo)
⏳We’ll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don’t miss out.
#LI-REMOTE
#CM-1
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**Equal opportunities for everyone**
Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our [blog](https://monzo.com/blog/diversity-and-inclusion), 2026 [Diversity and Inclusion Report](https://monzo.com/blog/our-2026-diversity-and-inclusion-report) and 2025 [Gender Pay Gap Report.](https://monzo.com/blog/gender-pay-gap-report-2025)
We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.
If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊