收款专员
Collections Specialist
职位名称：账款回收专员
职位类型：全职，远程办公
工作时间：美国商务时间
关于该职位
我们正在招聘一位以结果为导向的账款回收专员，负责处理逾期账户并推动持续的账款回收。
这是一个高强度的外呼岗位，您将负责与客户沟通、解决未结余额并保护公司收入。您将在确保及时跟进和账款解决方面发挥关键作用，从而维持现金流。
该职位需要一位在电话沟通中自信、在跟进过程中坚持不懈，并且每天能轻松完成100+次外呼的人选。
您将负责的工作内容
账款回收与付款追收
- 每天拨打100+次外呼电话，联系有逾期发票的客户
- 通过电话和邮件持续跟进，直至账款解决
- 穿过接待人员，联系负责付款的决策者
- 处理客户的异议，推动对话向付款承诺方向发展
账单问题与案件解决
- 调查账单差异和客户关切的问题
- 识别延迟的根本原因并推动解决
- 协调内部资源，解决影响付款的问题
CRM管理与文档记录
- 在CRM（Salesforce或类似系统）中准确记录所有电话、跟进情况和结果
- 跟踪客户互动、付款承诺和下一步计划
- 确保没有账户被忽视或缺乏跟进
客户沟通
- 与客户清晰且专业地沟通
- 提供付款状态和问题解决的更新
- 在催收对话中保持坚定与专业的平衡
流程改进与报告
- 识别影响催收的常见问题
- 分享见解以改进流程和回收率
- 保持日常活动和报告的一致性
必须具备的经验与技能（不可协商）
- 在催收、应收账款或高频率外呼岗位方面有成功经验
- 能够每天稳定完成100+次外呼电话
- 强大的异议处理和谈判技巧
- 使用CRM工具（Salesforce或类似系统）的经验
- 出色的英语口语和书面沟通能力
- 对细节高度关注，文档准确无误
- 能够同时管理多个账户和跟进任务
哪些因素使您成为强有力的候选人
- 您具有坚持不懈的精神，会持续跟进直到还款完成
查看英文原文
Job Title: Collections Specialist
Position Type: Full-Time, Remote
Working Hours: U.S. Business Hours
About the Role
We are hiring a results-driven Collections Specialist to take ownership of past-due accounts and drive consistent payment recovery.
This is a high-intensity, outbound calling role where you will be responsible for engaging customers, resolving outstanding balances, and protecting company revenue. You will play a key role in maintaining cash flow by ensuring timely follow-ups and payment resolutions.
This role requires someone who is confident on calls, persistent with follow-ups, and comfortable making 100+ outbound calls daily.
What You’ll Be Responsible For
Collections & Payment Recovery
- Make 100+ outbound calls daily to customers with overdue invoices
- Follow up consistently via calls and emails until payment resolution
- Navigate gatekeepers and reach decision-makers responsible for payments
- Handle objections and drive conversations toward payment commitments
Billing Issues & Case Resolution
- Investigate billing discrepancies and customer concerns
- Identify root causes of delays and work toward resolution
- Coordinate internally to resolve issues impacting payments
CRM Management & Documentation
- Maintain accurate records of all calls, follow-ups, and outcomes in CRM (Salesforce or similar)
- Track customer interactions, payment commitments, and next steps
- Ensure no account is left unattended or without follow-up
Customer Communication
- Communicate clearly and professionally with customers
- Provide updates on payment status and issue resolution
- Maintain a balance between firmness and professionalism in collections conversations
Process Improvement & Reporting
- Identify recurring issues impacting collections
- Share insights to improve processes and recovery rates
- Maintain consistency in daily activity and reporting
Must-Have Experience & Skills (Non-Negotiables)
- Proven experience in collections, accounts receivable, or high-volume outbound calling roles
- Comfortable making 100+ outbound calls per day consistently
- Strong objection-handling and negotiation skills
- Experience using CRM tools (Salesforce or similar)
- Excellent verbal and written English communication skills
- High attention to detail and accuracy in documentation
- Ability to manage multiple accounts and follow-ups simultaneously
What Makes You a Strong Fit
- You are persistent and follow up until resolution
- You are confident handling difficult conversations
- You thrive in a target-driven, high-activity environment
- You take ownership of your performance and results
Key Performance Indicators (KPIs)
- Daily call volume (100+ calls/day)
- Number of payments collected / accounts resolved
- Follow-up consistency and response time
- Accuracy of CRM updates and documentation
- Reduction in outstanding receivables
Interview Process
- Initial Screening Call
- Recruiter Interview
- Final Interview
- Offer & Onboarding
Originally posted on Himalayas