高级客户经理 - 美国
Senior Account Manager - US
高级客户经理 - 美国
我们正在寻找一位高级客户经理加入我们繁忙的客户服务团队。
成功候选人需有在医学传播领域工作的经验,以及出色的解决问题、项目管理和外交能力。还需要具备良好的面对面和书面沟通技巧,以及建立持久客户关系的实证能力。成功候选人应准备好在一个快节奏、富有创意的环境中工作,并有机会偶尔出差。
关键职责
您的主要职责将包括:
• 主动管理项目范围和预算,确保任何问题及时传达给客户,并保持项目的盈利能力
• 主动推动项目进展,并在规定时间内完成项目
• 与Porterhouse Medical内部团队紧密合作,管理优先级并确保以最高标准交付解决方案
• 与客户和医疗专业人员密切合作,了解他们的需求,并将其转化为高质量医学传播解决方案的发展机会
• 快速且全面地理解新的治疗领域,赢得客户的信任
• 在现有客户中发现新业务的机会
• 支持新业务倡议,包括参加并进行提案会议
期望的背景和技能
我们希望吸引积极外向的团队成员加入一个忙碌且高度协作的机构,以维持我们在一流医学传播机构中的声誉,为高科学客户交付高质量的科学出版物和项目。我们希望找到具有以下技能、特质和资格的个人:
• 至少5年在医学传播机构或制药公司的客户服务岗位工作经验,且职位责任逐步增加
• 在客户和账户管理方面有实证记录,并能实现有机增长和新业务
• 有管理和发展团队的经验,在多学科环境中具备出色的领导力和影响力
• 强烈的财务素养和数学能力,以及出色的关注细节能力
福利
- 全远程工作安排。
- 20天带薪年假(新入职者按比例计算),额外假期根据情况考虑。
查看英文原文
Senior Account Manager - US
We are currently looking for a Senior Account Manager to join our busy client services team.
The successful candidate will have prior experience working in medical communications, as well as exceptional problem-solving, project management, and diplomacy skills. Strong face-to-face and written communication skills and a proven ability to develop enduring client relationships are also essential. The successful candidate should be prepared to work in a fast-paced, creative environment with occasional opportunities for travel.
Key Responsibilities
Your key responsibilities will include:
• Proactively managing project scope and budgets to ensure that any issues are communicated to clients and that project profitability is maintained
• Proactively driving projects forward and seeing them through to completion in a timely manner
• Working closely with internal teams at Porterhouse Medical to manage priorities and ensure that solutions are delivered to the highest standard
• Working closely with clients and healthcare professionals to understand their needs and translate these into opportunities for the development of high-quality medical communication solutions
• Developing an understanding of new therapy areas quickly and comprehensively, inspiring confidence with clients
• Identifying opportunities for new business within existing accounts
• Supporting new business initiatives, including attendance and presentation at pitch meetings
Desired Background and Skills
We are looking for engaging and outgoing team members to join a busy and highly collaborative agency to maintain our reputation as a first-class medical communications agency delivering scientific publications and programs of the highest quality to high science clients. We are looking for individuals with the following skills, attributes, and qualifications:
• At least 5 years of experience in a client services role in a medical communications agency or pharmaceutical company with roles of increasing responsibility
• A proven track record of client and account management and the delivery of organic growth and new business
• Experience of managing and developing a team, and proven leadership and influencing skills in a multidisciplinary environment
• Strong financial literacy and numeracy skills, and excellent attention to detail
Benefits
- Fully remote working arrangement.
- 20 days' paid annual leave (pro-rated for new starters), with additional entitlement considered for more senior hires.
- Company-paid life insurance.
- Company-paid short-term and long-term disability coverage.
- Medical insurance, with employees contributing 15% of monthly premiums through pre-tax payroll deductions.
- Health Savings Account (HSA), with company contributions towards eligible deductibles.
- Dental and vision insurance, with employees contributing 15% of monthly premiums through pre-tax payroll deductions.
- 401(k) retirement plan, including Safe Harbor employer matching following the applicable eligibility period.
- Employee Assistance Programme
- Discretionary annual bonus.
- Earn up to $2,500.00 through the SCIRIS Group Employee Referral Scheme when you refer a candidate who is successfully hired into a permanent role.
- An extra day of PTO for each year of service after your 3rd anniversary (up to 5 additional days), plus monetary awards at the 5, 10, and 15 year milestones.
Why join us?
We offer the flexibility of a fully remote role, a collaborative team environment, competitive benefits and opportunities for professional growth and development.
Salary: $110,000 - 135,000Originally posted on Himalayas