缺勤休假经理（远程，任何州，美国）
Representative, Absence Leave Manager (Remote, any state, US)
职位名称：全远程办公
Group Benefit Solutions 为中型和大型公司提供全面的保险和缺勤管理解决方案。我们的工作有助于打造更健康、更快乐、更安全的员工队伍，为纽约人寿在我们需要的时候提供支持的声誉做出贡献。在这里，你将直接设计、实施并支持这些影响员工生活的解决方案。我们核心业务是通过缺勤、意外、残疾、自愿福利和人寿保险解决方案，为人们提供财务保障和安心。点击此处了解有关团体福利解决方案的更多信息。
职位概述：
缺勤休假经理将进行调查，确定客户的资格，并提供持续的缺勤管理服务。该职位负责与客户和客户合作，确保及时、准确地进行缺勤管理和付款（如适用）。在缺勤获得批准后，缺勤休假经理将提供持续的缺勤管理服务，协助返岗需求，并与客户和客户沟通决策和状态更新。这是一个快节奏的职位，服务质量和细节关注至关重要。缺勤休假经理在执行纽约人寿团体福利解决方案（GBS）对客户的承诺中起着关键作用，并在关键时刻直接影响我们的客户。在紧迫的时间框架内做出并有效传达决策的能力，同时整合对医疗状况、客户合同、合规性的了解，并作为负责人确保符合我们的价值故事，是成功的关键。
你将负责：
- 负责管理缺勤案件的处理，包括带薪家庭病假（PFML）、家庭医疗休假法案（FMLA）、公司带薪休假（CPL）和1990年美国残疾人法案（ADA），并向GBS客户提供优质服务。
- 在合规时间范围内确定客户是否符合资格。
- 管理分配的休假案件，包括收集医疗信息、管理认证、应用适当的条款、遵循法律指南，并利用专家资源。
- 管理所有请求，确保符合适当的服务和质量指标以及客户绩效保证。
- 支持持续的休假管理，包括延长休假和根据需要审查额外信息以支持更新的索赔决策。
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Location Designation: Fully Remote
Group Benefit Solutions deliverscomprehensive insurance and absence management solutions for mid-sized and large companies. Our work fosters a healthier, happier, and more secure workforce, contributing to New York Life’s legacy of beingthere when we’re needed most. Here, you'll design, implement, and support these solutions directly impacting employees’ lives. At our core, we provide financial security and peace of mind to people through our absence, accident, disability, voluntary benefits, and life insurance solutions. Click here to learn more about Group Benefits solutions.
Role Overview:
The Absence Leave Manager will conduct investigations, determine eligibility for our customers and provide ongoing Absence administration. This role is responsible for collaborating with customers and clients to ensure timely, accurate Absence administration and payments, if applicable. Upon approval of an Absence, the Absence Leave Manager will provide ongoing Absence management services, assist with return-to-work needs, and communicate decisions and status updates with customers and clients. This is a fast-paced role where service excellence and attention to detail are critical. The Absence Leave Manager plays a critical role in executing the New York Life Group Benefit Solutions (GBS) promise to our customers and has a direct impact on our customers in the moments that matter. The ability to make and effectively communicate decisions within tight timeframes, while integrating knowledge of medical conditions, client contracts, compliance, and acting as a steward to deliver in line with our value story are critical for success.
What You'll Do:
- Responsible for managing a case load of Absence cases including Paid Family Medical Leave (PFML), Family Medical Leave Act (FMLA), Company Paid Leave (CPL), and Americans with Disability Act of 1990 (ADA) and providing service excellence to GBS customers.
- Make determinations regarding a customer’s eligibility within compliance timeframes.
- Manage an assigned desk load of leaves through capturing medical information, managing certifications, applying appropriate provisions, following legal guidelines, and leveraging expert resources.
- Manage all requests within appropriate service and quality metrics and client performance guarantees as defined.
- Support ongoing leave management including extensions and reviewing of additional information as needed to support updated claim decisions.
- Effectively communicate with claimants, employers, and various medical professionals to gather information regarding the application for, and ongoing management of open leaves.
- Initiate customer out reaches to gather information and respond to all telephonic and email inquiries within customer service protocols and adhere to standard timeframes
- for processing mail, tasks, and outliers.
- Execute all customerperformance guarantees as defined.
- Proactively work directly with clients and Vocational Rehabilitation Counselors when appropriate to facilitate return to work full-time or modified duty.
- Execution of New York Life and Corporate Compliance, Policies and Procedures and best practices.
- Ongoing development via training associated with role and business unit objectives.
What You'll Bring:
- HS Diploma or GED required. Bachelor’s degree strongly preferred.
- 1 year minimum of professional experience strongly preferred.
- Proficiency with MS Office applications is required (Word, Outlook, Excel.)
- Strong critical, analytical, and investigative skills; ability to gather information, analyze facts, and draw conclusions.
- Ability to work with a sense of urgency and be a self-starter with a customer-focus mindset.
- Effective interpersonal, written, and verbal communication skills.
- Must be technically savvy with the ability to toggle between multiple applications and/ or computer monitors simultaneously.
- Excellent planning, time management and organizational skills. Ability to manage multiple and changing priorities.
- Strong negotiation skills.
- Ability to build and maintain effective relationships.
- Experience administering FMLA and/or State Leaves is preferred.
- Knowledge of legal liability, insurance coverage and medical terminology is preferred.
- Proven track record of successfully driving results in a complex matrix environment preferred.
Pay Transparency
Salary range: $37,000-$52,000
Overtime eligible: Nonexempt
Discretionary bonus eligible: Yes
Sales bonus eligible: No
Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.
Actual base salary within that range will be determined by several components including but not limited to the individual's experience, skills, qualifications, and job location.In addition to base salary, employees may also be eligible to participate in an incentive program.
Our Benefits
We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work.Click hereto discover more about our comprehensive benefit options or visit our NYL Benefits Site.
Our Diversity Promise
We believe in a diverse workforce because it is our mission to advocate for the financial security and success of people in every community. This is why diversity, equity, and inclusion (DEI) are guiding principles that are embedded in our brand and our culture. Click here to learn more about how we have been recognized for our leadership.
Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of .
Job Requisition ID: 94188
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Originally posted on Himalayas