客户成功经理（欧洲）
Customer Success Manager (Europe)
客户成功经理 - 企业客户
地点：远程（欧洲）
部门：客户成功
汇报对象：客户成功总监
关于AppFollow：
AppFollow为全球的移动应用开发者、产品经理、市场人员和客户支持团队提供工具，包括应用监控、应用商店优化（ASO）、评论管理、警报与自动化以及洞察生成。我们的目标是提升客户的生产力并推动可衡量的成功。
我们正在寻找一位经验丰富的客户成功经理，以推动欧洲和亚太地区企业客户群的留存和增长。该职位需要积极主动、战略性的思维，强大的关系建立能力，以及指导客户实现其业务目标的能力。
你将负责：
管理企业客户组合，确保高留存率和增长。
了解客户业务需求、目标和关键绩效指标，以推动可衡量的价值。
主导上手会议，并作为长期成功的可信顾问。
分析关键指标、NPS调查和账户健康状况，以预见风险和机会。
跨职能协作以确保续约并推动扩展。
与产品和工程团队合作，确保AppFollow被有效配置。
分享最佳实践，帮助客户最大化价值。
通过与市场团队合作，突出客户成功案例。
我们寻找：
3–5年以上客户成功经理经验。
英语和俄语流利，其他语言能力为加分项。
在企业级客户方面有成功记录。
出色的沟通和人际交往能力，包括与高管的互动。
高度有条理，积极主动，能够管理大量客户组合。
强大的产品知识；能够将技术功能转化为商业价值。
有领导客户咨询委员会或产品反馈会议的经验。
以客户为中心，富有同理心，注重细节。
自信的沟通者，具备书面和口头表达能力。
能够优先处理任务、多任务处理并跨职能协作。
解决问题者，热衷于建立长期关系。
有团队管理经验者优先。
在此职位上取得成功意味着：
提高各账户的功能使用率。
改善客户健康评分。
通过减少流失和扩展提高净推荐值（NRR）。
主动识别和解决风险。
为什么加入AppFollow：
在一个快速增长的全球SaaS公司工作，专注于客户成功。
与团队协作，共同推动客户成功。
查看英文原文
Customer Success Manager - Enterprise
Location: Remote (Europe)
Department: Customer Success
Reports to: Head of Customer Success
About AppFollow:
AppFollow empowers mobile app developers, product managers, marketing, and customer support teams worldwide with tools for App Monitoring, App Store Optimization (ASO), Review Management, Alerts & Automation, and Insight Generation. Our goal is to enhance productivity and drive measurable success for our customers.
We are looking for an experienced Customer Success Manager to drive retention and growth among our Enterprise customers in Europe and APAC. This role requires a proactive, strategic mindset, strong relationship-building skills, and the ability to guide customers toward achieving their business goals with AppFollow.
What You’ll Do:
Manage a portfolio of Enterprise customers, ensuring high retention and growth.
Understand customers’ business needs, goals, and KPIs to drive measurable value.
Lead onboarding sessions and act as a trusted advisor for long-term success.
Analyze key metrics, NPS surveys, and account health to anticipate risks and opportunities.
Collaborate cross-functionally to secure renewals and drive expansion.
Work with Product and Engineering teams to ensure AppFollow is effectively configured.
Share best practices to help customers maximize value.
Highlight customer successes by collaborating with Marketing on case studies.
What we’re kooking for:
3–5+ years of experience as a Customer Success Manager.
Fluent in English and Russian, any additional language is a plus.
Proven track record with Enterprise-level customers.
Excellent communication and interpersonal skills, including C-suite engagement.
Highly organized, proactive, and able to manage a large account portfolio.
Strong product knowledge; able to translate technical features into business value.
Experience leading customer advisory boards or product feedback sessions.
Customer-focused, empathetic, and detail-oriented.
Confident communicator, written and verbal.
Able to prioritize, multitask, and collaborate cross-functionally.
Problem-solver with a passion for building long-term relationships.
Team management experience is a plus.
Success in This Role Means:
Increased feature adoption across accounts.
Improved customer health scores.
Higher NRR through reduced churn and expansion.
Proactive risk identification and resolution.
Why Join AppFollow:
Work in a growing, global SaaS company focused on customer success.
Collaborate with a diverse, remote-first team.
Make a direct impact on retention and satisfaction.
Own strategic programs that scale success across thousands of customers.
Participate in our employee stock option program—everyone has a stake in our success.
If you’re passionate about helping customers succeed and thrive in a fast-paced, global environment, we’d love to hear from you!