双语医疗接待员（AdvancedMD | 英语及西班牙语）
Bilingual Medical Receptionist (AdvancedMD | English & Spanish)
双语医疗接待员（AdvancedMD | 英语和西班牙语）
地点：远程办公
工作时间：全职，周一至周五，上午9:00至下午5:00（中部时间）
语言：英语和西班牙语
职位简介
我们正在招聘一名双语医疗接待员，为一家美国的疼痛管理诊所提供支持。理想的候选人有在医疗机构工作的实际经验，并且熟练使用AdvancedMD。良好的沟通能力以及专业的英语和西班牙语交流能力是必备条件。
主要职责
- 专业高效地接听和处理患者来电
- 安排、重新安排和确认患者预约
- 完成新患者入院流程并收集相关信息
- 核实患者保险和资格
- 处理药物前置授权并跟进
- 与药房沟通药物相关问题和后续跟进
- 管理收发传真
- 回应患者问题并提供适当帮助
- 保持准确的患者记录和文档
- 支持日常前台和行政工作
- 能够用英语和西班牙语有效与患者沟通
任职要求
- 有医疗机构工作经验 – 必须
- 有AdvancedMD实际操作经验 – 必须
- 英语和西班牙语双语
- 西班牙语表达清晰专业，具备良好的口头沟通能力
- 有患者预约、保险核实和新患者入院经验
- 有处理药物前置授权和药房跟进经验
- 能够熟练处理传真通信和患者文档
- 有FreedomVoice使用经验者优先
- 注重细节，能够在快节奏的医疗环境中处理多项任务
- 专业、以患者为中心、可靠
优先条件
- 有疼痛管理、专科或其他类似医疗机构的工作经验
- 有使用FreedomVoice的经验
- 熟悉药物授权流程和药房沟通
我们寻找的人选
我们需要一位能够自信地处理前台职责，能与说英语和西班牙语的患者有效沟通，并能在美国医疗实践环境中独立工作的人员。合适的候选人应已熟悉AdvancedMD，并具备实际的医疗机构工作经验。
最初发布于Himalayas
查看英文原文
Bilingual Medical Receptionist (AdvancedMD | English & Spanish)
Location: Remote
Schedule: Full-time, Monday–Friday, 9:00 AM–5:00 PM CT
Language: English & Spanish
About the Role
We are hiring a Bilingual Medical Receptionist to support a U.S.-based pain management clinic. The ideal candidate has hands-on experience working in a medical office and is highly comfortable using AdvancedMD. Strong communication skills and professional English and Spanish communication are essential.
Key Responsibilities
- Answer and manage inbound patient calls professionally and efficiently
- Schedule, reschedule, and confirm patient appointments
- Complete new patient intake and collect required information
- Verify patient insurance and eligibility
- Process and follow up on medication prior authorizations
- Communicate with pharmacies regarding medication-related inquiries and follow-ups
- Manage incoming and outgoing faxes
- Respond to patient questions and provide appropriate assistance
- Maintain accurate patient records and documentation
- Support daily front-desk and administrative operations
- Communicate effectively with patients in both English and Spanish
Requirements
- Previous medical office experience – required
- Hands-on AdvancedMD experience – required
- Bilingual in English and Spanish
- Clear, professional Spanish communication and strong verbal communication skills
- Experience with patient scheduling, insurance verification, and new patient intake
- Experience handling medication prior authorizations and pharmacy follow-ups
- Comfortable managing fax communications and patient documentation
- Experience with FreedomVoice is preferred
- Strong attention to detail and ability to manage multiple tasks in a fast-paced medical environment
- Professional, patient-focused, and reliable
Preferred Qualifications
- Previous experience in a pain management, specialty, or similar medical practice
- Experience using FreedomVoice
- Familiarity with medication authorization workflows and pharmacy communication
What We’re Looking For
We’re looking for someone who can confidently manage front-desk responsibilities, communicate effectively with Spanish- and English-speaking patients, and work independently within a U.S. medical practice environment. The right candidate should already be comfortable with AdvancedMD and have hands-on medical office experience.
Originally posted on Himalayas