双语虚拟前台接待员（Tebra EMR | 英语和西班牙语）
Bilingual Virtual Front Desk Receptionist (Tebra EMR | English & Spanish)
双语虚拟前台接待员（Tebra EMR | 英语和西班牙语）
工作安排：远程办公
用工类型：全职
时间安排：周一至周五，上午9:00至下午6:00 MT，周六上午9:00至下午2:00 MT
工时：每周46小时
语言：英语和西班牙语
职位简介
我们一位美国的医疗客户正在寻找一位经验丰富的双语虚拟前台接待员，为他们的医疗实践提供远程前台和行政支持。
理想的候选人应具备良好的患者沟通能力，有在美国医疗行业工作的经验，并且有使用Tebra进行医疗行政工作的实际经验。
本职位要求至少3年在美国医疗行业的实际工作经验，以及使用Tebra的实际经验。
职责
- 专业地接听患者的来电并处理咨询。
- 安排、确认和管理患者预约。
- 处理和协调电子邮件转诊。
- 验证患者的保险和资格。
- 支持转诊和护理协调活动。
- 协助处理与医疗账单相关的行政任务。
- 维护准确且更新的患者记录。
- 协助护士执业者在EHR中的行政任务。
- 跟进转诊和未完成的文档。
- 能够用英语和西班牙语与患者有效沟通。
- 为医疗团队提供一般的虚拟前台和行政支持。
任职资格
- 至少3年在美国医疗行业工作的实际经验 – 必须。
- 使用Tebra的实际经验 – 必须。
- 有医疗接待员、虚拟医疗接待员、前台协调员或医疗行政助理的工作经验。
- 有支持美国医疗实践、医生或医疗组织的经验。
- 英语和西班牙语流利，书面和口语均熟练。
- 有患者预约、保险验证、转诊和患者沟通的经验。
- 熟悉EHR/EMR系统和医疗软件。
- 有行为健康或医疗实践经验者优先。
- 能够独立工作并在远程环境中管理多项任务。
- 有可靠的电脑、互联网连接和专业的办公环境。
技能与经验
- 强大的口头和书面沟通能力
- 优秀的患者服务和电话礼仪
- 医疗前台工作经验
- 熟练使用Tebra
- 熟悉美国医疗行业
查看英文原文
Bilingual Virtual Front Desk Receptionist (Tebra EMR | English & Spanish)
Work Arrangement: Remote
Employment Type: Full-Time
Schedule: Monday–Friday, 9:00 AM–6:00 PM MT + Saturday, 9:00 AM–2:00 PM MT
Hours: 46 hours per week
Languages: English & Spanish
About the Role
One of our U.S.-based healthcare clients is looking for an experienced Bilingual Virtual Front Desk Receptionist to provide remote front-desk and administrative support to their healthcare practice.
The ideal candidate will have strong patient communication skills, experience working in U.S. healthcare, and hands-on experience using Tebra for healthcare administrative tasks.
At least 3 years of experience working in U.S. healthcare and hands-on Tebra experience are REQUIRED for this position.
Responsibilities
- Answer incoming patient calls and handle inquiries professionally.
- Schedule, confirm, and manage patient appointments.
- Process and coordinate email referrals.
- Verify patient insurance and eligibility.
- Support referral and care coordination activities.
- Assist with medical billing-related administrative tasks.
- Maintain accurate and updated patient records.
- Assist the nurse practitioner with administrative tasks within the EHR.
- Follow up on referrals and outstanding documentation.
- Communicate effectively with patients in both English and Spanish.
- Provide general virtual front-desk and administrative support to the healthcare team.
Qualifications
- Minimum 3 years of hands-on experience working in U.S. healthcare – REQUIRED.
- Hands-on experience using Tebra – REQUIRED.
- Previous experience as a Medical Receptionist, Virtual Medical Receptionist, Front Desk Coordinator, or Healthcare Administrative Assistant.
- Previous experience supporting a U.S.-based healthcare practice, provider, or healthcare organization.
- Fluent in English and Spanish, both written and spoken.
- Experience with patient scheduling, insurance verification, referrals, and patient communication.
- Comfortable working with EHR/EMR systems and healthcare software.
- Experience with behavioral health or medical practices is an advantage.
- Ability to work independently and manage multiple tasks in a remote environment.
- Reliable computer, internet connection, and professional workspace.
Skills & Experience
- Strong verbal and written communication
- Excellent patient service and phone etiquette
- Medical front-desk experience
- Tebra proficiency
- U.S. healthcare workflow knowledge
- Insurance verification and eligibility
- Referral processing and follow-up
- Patient scheduling and appointment management
- Medical billing administrative support
- Care coordination
- EHR/EMR systems
- Strong organization and attention to detail
- Ability to multitask and prioritize effectively
Important Requirements
Candidates must have at least 3 years of experience working in U.S. healthcare AND hands-on experience using Tebra. Both requirements are non-negotiable for this position.
Originally posted on Himalayas