高级活动服务经理 (瑞吉酒店圣淘沙新加坡)
Senior Event Services Manager (Raffles Sentosa Singapore)
一个沉浸在健康与自然中的绿洲，新加坡悦榕庄是新加坡首家全别墅型物业。坐落于悬崖之上，这座位于圣淘沙岛的新度假村拥有62座现代私人泳池别墅，四周环绕着热带花园，并可俯瞰南海景色。
每座别墅面积从230平方米起，是适合长期居住的静谧居所。作为悦榕庄传奇欢迎服务的一部分，宾客将体验由著名悦榕庄管家带来的标志性服务，以及可持续打造的圣淘沙鸡尾酒。这里将设有五家餐饮场所、一家提供新一代健康护理的水疗中心和一个大型舞厅。
高级活动服务经理负责在新加坡悦榕庄无缝规划、协调和执行所有会议、活动和社会聚会。该职位确保每个活动都体现悦榕庄传奇的服务标准，提供卓越的宾客体验，同时最大化运营效率和收益。
作为活动部门的高级领导者，该职位与销售、宴会、运营、餐饮和宾客体验团队紧密合作，确保从初步规划到活动后的跟进都能完美执行。
您将负责：
· 活动规划与执行卓越
· 领导所有已确认活动的全流程执行，确保每个活动都达到最高的悦榕庄服务标准。
· 作为客户与内部运营团队之间的主要联络人。
· 监督活动细节、BEO创建、功能规划和现场协调。
· 预见宾客需求，管理临时变更，并以专业和谨慎的方式解决挑战
· 客户关系与体验管理
· 与客户、策划者、婚礼新人和贵宾建立信任关系。
· 主持现场检查、试餐、彩排和关键活动时刻。
· 亲自监督VIP、高知名度和复杂活动。
· 确保活动后回顾、客户反馈和持续服务改进。
· 商业与财务责任
· 与销售和财务部门合作，最大化活动盈利和成本效率。
· 监控活动收入、预算和运营支出。
· 支持提升销售额和额外收入机会。
· 确保准确计费、开票和活动后财务对账。
· 跨职能协作
· 与销售、餐饮、宴会、工程、客房服务、前台等团队密切合作
查看英文原文
An oasis immersed in well-being and nature, Raffles Sentosa Singapore is the first all-villa property in Singapore. Located on a clifftop, the new resort on Sentosa Island features 62 contemporary private pool villas surrounded by tropical gardens and views over the South China Sea.
Ranging from 230 square metres in size, each villa is a sanctuary for extended stays. As part of Raffles’ legendary welcome, guests will experience signature markers enlivened by the famous Raffles Butlers and a sustainably created Sentosa Sling. There will be five dining establishments, a spa offering next-generation wellness and a grand ballroom.
The Senior Event Services Manager is responsible for the seamless planning, coordination, and execution of all meetings, events, and social functions at Raffles Sentosa Singapore. This role ensures that every event reflects the legendary Raffles service standards, delivering exceptional guest experiences while maximizing operational efficiency and revenue.
As a senior leader within the events function, this position partners closely with Sales, Banqueting, Operations, Culinary, and Guest Experience teams to ensure flawless delivery from initial planning through post-event follow-up.
What you will be DOING:
· Event Planning & Execution Excellence
· Lead the end-to-end execution of all confirmed events, ensuring each function is delivered to the highest Raffles service standards.
· Serve as the primary liaison between the client and internal operational teams.
· Oversee event detailing, BEO creation, function planning, and on-site coordination.
· Anticipate guest needs, manage last-minute changes, and resolve challenges with professionalism and discretion
· Client Relationship & Experience Management
· Build trusted relationships with clients, planners, wedding couples, and VIP guests.
· Host site inspections, tastings, rehearsals, and key event moments.
· Personally oversee VIP, high-profile, and complex events.
· Ensure post-event reviews, client feedback, and continuous service enhancements.
· Commercial & Financial Responsibility
· Partner with Sales and Finance to maximize event profitability and cost efficiency.
· Monitor event revenues, budgets, and operational expenses.
· Support upselling opportunities and additional revenue generation.
· Ensure accurate billing, invoicing, and post-event financial reconciliation.
· Cross-Functional Collaboration
· Work closely with Sales, Culinary, Banquets, Engineering, Housekeeping, Front Office, and Security teams to ensure seamless event delivery.
· Participate in weekly event meetings, forecast reviews, and strategic planning discussions.
- Bachelor’s degree in Hospitality Management or related discipline preferred.
- Minimum 5+ years of progressive experience in event operations within luxury hospitality.
YOUR EXPERIENCE AND SKILL REQUIRED
· Proven track record managing complex, high-end events and weddings.
· Strong leadership, organisational, and problem-solving skills.
· Exceptional client service and communication capabilities.
Key Competencies:
· Luxury Event Operations Expertise
· Guest Experience Excellence
· Team Leadership & Development
· Financial & Commercial Acumen
· Strategic Planning & Execution
· Stakeholder & Relationship Management