企业IT经理
Manager, Corporate IT
我们的使命是让招聘对每个人都有所成效——因此我们不遗余力地招聘优秀人才，因为我们相信他们是我们成功的基础。在 Greenhouse，你将加入一个有目的性地协作、促进包容性，并以透明和负责任的方式沟通的团队，从而实现我们的使命。
加入我们，开启职业生涯中最出色的工作，与卓越的团队一起解决有意义的问题。
Greenhouse 正在寻找一名 **高级经理，企业 IT** 加入我们的团队！
Greenhouse 正在将企业 IT 从传统的服务台转型为 AI 原生工程团队，这个职位将领导这一转变。向信息系统总监汇报，你将指导并扩大我们在美国和欧洲、中东及非洲（EMEA）时区的 IT 工程组织，同时负责身份管理、终端设备管理、SaaS 治理以及支持我们合规立场的安全控制等核心支柱。
你将设计一个以 AI 为先的运营模式，从基于工单的支持转向主动的、由代理驱动的修复，构建自动化和代理工作流，使这种转变成为现实，同时保持人工监督的保障机制，确保安全。
**谁会热爱这份工作**
- **一位建造者** – 你更倾向于设计自助服务系统，而不是维护排队系统，将手动劳动替换为真正有效的自动化，这对你来说是一种真正的满足
- **一位值得信赖的运营者** – 你对 SOC 2 和 ISO 审计证据有高标准，但不会拖慢团队的节奏，你将控制措施视为自己应承担的责任，而不是安全团队交给你的任务
- **一位冷静的事件指挥官** – 当出现问题时，你会优先考虑清晰的思考和清晰的沟通，而不是恐慌
- **一位跨职能的合作伙伴** – 你会与安全、人力资源、财务和法务建立真正的关系，而不是等待他们来找你
- **一位导师** – 你提升的是分布式团队的能力，而不仅仅是人员数量，你从帮助工程师获得更多自主权中获得能量
**你将负责**
- 指导并扩大美国和欧洲、中东及非洲（EMEA）时区的 IT 工程组织
- 设计以 AI 为先的运营模式，从基于工单的支持转向主动的、由代理驱动的修复
- 实现端到端生命周期自动化，优先考虑零接触配置和无缝注销工作流
- 管理内部技术栈，包括 Okta 和 Jamf Pro，作为员工可消费的程序化基础设施
查看英文原文
Our [mission](https://www.greenhouse.com/mission) at Greenhouse is to make hiring work for everyone – so we go to great lengths to hire great people because we believe that they’re the foundation of our success. At Greenhouse, you’ll join a team that collaborates purposefully, fosters inclusivity, and communicates with transparency and accountability so we can achieve our mission.
Join us to do the best work of your career, solving meaningful problems with remarkable teams.
Greenhouse is looking for a **Manager, Corporate IT** to join our team!
Greenhouse is transforming Corporate IT from a legacy service desk into an AI-native engineering team, and this role will lead that shift. Reporting to the Director, Information Systems, you'll mentor and scale our IT engineering organization across US and EMEA time zones while owning the core pillars of identity, endpoint management, SaaS governance, and the security controls that support our compliance posture.
You'll architect an AI-first operating model that moves us from ticket-based support to proactive, agent-driven remediation, building the automation and agentic workflows that make that shift real, while keeping the human-in-the-loop guardrails that keep it safe.
**Who will love this job**
- **A builder** – you'd rather architect a self-service system than staff a queue, and replacing manual toil with automation that actually works is genuinely satisfying to you
- **A trusted operator** – you hold SOC 2 and ISO audit evidence to a high bar without slowing the team down, and you treat controls as something you own, not something Security hands you
- **A calm incident commander** – when something breaks, you default to clear thinking and clear communication, not panic
- **A cross-functional partner** – you build real relationships with Security, People, Finance, and Legal instead of waiting for them to come to you
- **A mentor** – you scale a distributed team's capability, not just its headcount, and you get energy from growing engineers into more ownership
**What you'll do**
- Mentor and scale the IT engineering organization across US and EMEA time zones
- Architect an AI-first operating model, transitioning from ticket-based support to proactive, agent-driven remediation
- Deliver end-to-end lifecycle automation, prioritizing zero-touch provisioning and seamless deprovisioning workflows
- Manage the internal tech stack, including Okta and Jamf Pro, as programmable infrastructure for employee consumption
- Develop the agentic layer, deploying workflows that retrieve context and execute bounded actions across systems
- Operate IT-owned controls and produce evidence for SOC 2 and ISO audits, maintaining human-in-the-loop guardrails
- Provide SaaS portfolio governance, overseeing access reviews, license optimization, and renewals with Finance
- Serve as incident commander for high-severity IT events, driving root cause analysis and future prevention
- Collaborate cross-functionally to enforce access and procurement policies company-wide
- Partner with Security, People, Finance, and Legal to ensure operational alignment
- Additional projects and responsibilities as business needs require
**You should have**
- 5+ years in systems engineering, including 2+ years of management experience in distributed environments
- Expertise in Okta: lifecycle automation, SSO, SCIM, and sophisticated role-based access design
- Hands-on Apple device management with Jamf Pro: zero-touch deployment and automated compliance reporting
- A proven history of shipping production automation and agentic systems with quantifiable business impact
- Extensive SaaS governance experience, including integration management and cost optimization at scale
- Familiarity with SOC 2 or ISO 27001 audit cycles and control evidence generation
- Strong engineering judgment regarding AI: fluency in workflow orchestration, prompt design, and observability patterns
- A degree, a plus, but not required, we care more about technical competency and practical application
- Your own unique talents! Your background has given you a unique perspective and set of transferable skills that aren't always in alignment with a given role – but those are qualities we value at Greenhouse. If you don't meet 100% of the qualifications outlined above, we still strongly encourage you to apply
_**Applicants must be legally eligible to work in the United Kingdom as of the start date chosen by the Company.**_
_#LI-MS2_
### **Who we are**
At Greenhouse, we live by our mission through [using our own product](https://www.greenhouse.com/interviewing-at-greenhouse) to help us hire the right person for the job, every time. We’re committed to designing and responsibly using AI tools to transform how we work while keeping people at the center. We are a remote-first company and have shared office spaces in New York City and Ireland, and optional co-working spaces that give us flexibility to do our best work anywhere. We take an active role in our growth through a performance review program that’s committed to providing actionable feedback, and a bonus structure that rewards great performance. We believe that bringing together a variety of perspectives makes us a stronger company – and we nurture leaders who create an inclusive culture and invest into employee resource groups that celebrate our differences and life experiences. We’re proud to have built an [award-winning culture](https://www.greenhouse.com/awards) that’s been recognized as Fortune’s Best Places to Work and Inc.’s Best Workplaces multiple years in a row.
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_Greenhouse Software is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation during the application process, reach out to accommodations@greenhouse.io._
_Emails about job opportunities at Greenhouse Software are only offered by employees with @greenhouse.io email addresses. See_ [_this page_](https://www.greenhouse.com/candidate-phishing-scams) _on our website if you suspect a phishing scam._