高级技术支持工程师 - Vertica
Senior Technical Support Engineer - Vertica
在一家真正相信自己所做之事的公司工作，是一件令人愉快的事情！
职位描述概要：
在一家真正相信自己所做之事的公司工作，是一件令人愉快的事情！
作为 Rocket Software 的 Vertica 高级技术支持工程师，为复杂的客户环境提供高级三级支持。该角色包括独立排查升级的问题，进行详细的根本原因分析，并指导初级工程师以提高整体团队效率。
成功候选人将成为 Vertica 的专家，与客户紧密合作，诊断、排查并解决复杂的技术问题，同时确保高水平的客户满意度。该职位需要数据库专业知识、Linux 管理技能以及支持企业级软件环境的经验。主要职责：
- 为复杂的客户环境提供高级三级支持。
- 独立排查和解决升级的技术问题。
- 进行详细的根因分析，识别并解决系统底层问题。
- 指导和支持初级工程师，提升整体团队效率。
- 使用 Vertica 管理控制台和性能调优工具诊断和解决系统瓶颈。
- 与客户和内部团队协作，提供有效的技术解决方案和建议。
- 支持在本地和云环境中部署的 Vertica。
所需资格与经验：
- 在企业软件环境中具备提供高级技术支持、生产支持或面向客户的排查经验。
- 具备独立进行根因分析并解决复杂技术问题的能力。
- 具备高级分析能力，有评估复杂数据集、挑战假设、识别有意义趋势的经验，并能提出清晰的数据驱动建议以支持业务成果。
- 对 Linux 发行版（如 RHEL、CentOS、Ubuntu）有深入了解，包括文件系统、内存管理和包管理。
- 精通 SQL 和数据仓库概念。
- 对 Vertica 的列式架构有深入理解，包括投影、编码和压缩技术。
- 有使用 Vertica 管理控制台和性能调优工具识别和解决系统瓶颈的经验。
- 熟悉云环境
查看英文原文
It's fun to work in a company where people truly BELIEVE in what they're doing!
Job Description Summary:
It's fun to work in a company where people truly BELIEVE in what they're doing!
A Vertica Senior Technical Support Engineer at Rocket Software provides advanced Tier 3 support for complex customer environments. This role involves independently troubleshooting escalated issues, performing detailed root-cause analysis, and mentoring junior engineers to drive overall team effectiveness.
The successful candidate will serve as a subject matter expert for Vertica, working closely with customers to diagnose, troubleshoot, and resolve complex technical issues while ensuring high levels of customer satisfaction. This position requires a strong combination of database expertise, Linux administration skills, and experience supporting enterprise-grade software environments.Key Responsibilities:
- Provide advanced Tier 3 support for complex customer environments.
- Independently troubleshoot and resolve escalated technical issues.
- Perform detailed root-cause analysis to identify and address underlying system issues.
- Mentor and support junior engineers to improve overall team effectiveness.
- Utilize Vertica Management Console and performance tuning tools to diagnose and resolve system bottlenecks.
- Collaborate with customers and internal teams to deliver effective technical solutions and recommendations.
- Support and troubleshoot Vertica deployments across on-premises and cloud environments.
Required Qualifications & Experience:
- Experience providing advanced technical support, production support, or customer-facing troubleshooting in enterprise software environments.
- Demonstrated ability to perform root-cause analysis and resolve complex technical issues independently.
- Advanced analytical skills with proven experience evaluating complex datasets, challenging assumptions, identifying meaningful trends, and presenting clear, data-driven recommendations to support business outcomes.
- Deep understanding of Linux distributions (e.g., RHEL, CentOS, Ubuntu), including file systems, memory management, and package management.
- Advanced knowledge of SQL and data warehousing concepts.
- Solid understanding of Vertica’s columnar architecture, including projections, encoding, and compression techniques.
- Experience using Vertica Management Console and performance tuning tools to identify and resolve system bottlenecks.
- Familiarity with cloud environments, particularly object storage technologies.
- Understanding of TCP/IP networking and containerized environments such as Kubernetes.
Highly Desirable Skills and Experience:
- Prior hands-on experience supporting or working with Vertica is strongly preferred.
- Experience supporting large-scale data warehouse or analytical database environments.
- Experience with performance tuning, optimization, and capacity planning within Vertica environments.
- Familiarity with modern containerized and cloud-native environments, including Kubernetes-based deployments.
.Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
As part of our commitment to a safe and trustworthy workplace, we include background and reference checks in our hiring process.
Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to . We will make a determination on your request for reasonable accommodation on a case-by-case basis.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Originally posted on Himalayas