Salesforce 高级顾问, 服务管理
Salesforce Sr. Consultant, Managed Services
为什么选择NeuraFlash,安永旗下:
在NeuraFlash,安永旗下,我们通过人工智能的力量和像Agentforce这样的突破性技术重新定义商业的未来。作为AI、AWS和Salesforce创新领域的值得信赖的领导者,我们打造智能解决方案——整合Salesforce Einstein、Service Cloud Voice、Amazon Connect、Agentforce等——以革新工作流程、提升客户体验并实现实际成果。从对话式AI到预测分析,我们赋能组织在不断演变的数字环境中保持领先,采用尖端的定制策略。
我们自豪地正在创造生成式AI和AI代理的未来。Salesforce推出了Agentforce,而NeuraFlash,安永旗下是唯一被选为私有测试版合作伙伴的公司。发布后,我们获得了Salesforce Agentforce排名第一的合作伙伴称号,进一步巩固了我们在这一变革性领域中的先驱地位。
加入NeuraFlash,安永旗下,共同塑造下一轮AI驱动的转型。在这里,你将与勇于开拓的专家合作,他们热衷于突破界限,并利用Agentforce等技术创造有影响力的客户成果。无论你是开发先进的AI驱动机器人,优化业务流程,还是使用最新的生成式AI技术构建解决方案,你的工作都将推动大规模创新。如果你准备在AI领域留下自己的印记,NeuraFlash,安永旗下就是你的选择。
作为高级服务顾问,你将有机会:
- 作为高级顾问为客户提供服务,负责功能交付和执行
- 提供行业最佳实践,成为客户可信赖的顾问
- 利用Salesforce和/或亚马逊平台(如Experience Cloud、Service Cloud、Sales Cloud、Knowledge、Amazon Connect)
- 将业务需求转化为可扩展的解决方案设计和配置
- 在长期客户合作中推动持续改进和创新
- 领导需求收集工作,并作为Salesforce和/或亚马逊平台专家
- 负责客户和团队的入职活动
- 与客户合作定义和管理待办事项列表
- 定义用户角色
- 编写和整理用户故事
- 将用户故事分解为可操作的任务
- 同时领导3-4个托管服务项目,由全球交付团队支持
- 跟踪预算
查看英文原文
Why NeuraFlash, Part of Accenture:
At NeuraFlash, Part of Accenture, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, AWS, and Salesforce innovation, we craft intelligent solutions—integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results. From conversational AI to predictive analytics, we empower organizations to stay ahead in an ever-evolving digital landscape with cutting-edge, tailored strategies.
We are proud to be creating the future of generative AI and AI agents. Salesforce has launched Agentforce, and NeuraFlash, Part of Accenture, was selected as the only partner for the private beta prior to launch. Post-launch, we’ve earned the distinction of being Salesforce’s #1 partner for Agentforce, reinforcing our role as pioneers in this transformative space.
Be part of the NeuraFlash, Part of Accenture journey and help shape the next wave of AI-powered transformation. Here, you’ll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like Agentforce to create impactful customer outcomes. Whether you're developing advanced AI-powered bots, streamlining business operations, or building solutions using the latest generative AI technologies, your work will drive innovation at scale. If you’re ready to make your mark in the AI space, NeuraFlash, Part of Accenture is the place for you.
AS A MANAGED SERVICES SR. CONSULTANT YOU WILL HAVE THE OPPORTUNITY TO:
- Serve customers as a Senior Consultant, owning functional delivery and execution
- Provide industry best practices and act as a trusted client advisor
- Leverage Salesforce and/or Amazon platforms (e.g., Experience Cloud, Service
- Cloud, Sales Cloud, Knowledge, Amazon Connect)
- Translate business requirements into scalable solution designs and configurations
- Drive continuous improvement and innovation on long-term customer engagements
- Lead requirements gathering and act as the Salesforce and/or Amazon platform expert
- Own client and team onboarding activities
- Partner with customers to define and manage the Backlog
- Define User Personas
- Write and groom User Stories
- Decompose User Stories into actionable Tasks
- Lead 3–4 managed services engagements concurrently, supported by global delivery teams
- Track budget consumption, monitor timeline and resource staffing per contract
- Own engagement status, risks, issues, and client communication
- Perform routine and complex Salesforce configuration and enhancements
- Work together with the Delivery Owner towards client satisfaction
- Coach and mentor junior functional and technical team members
- Stay current on new Salesforce and Amazon capabilities
REQUIRED QUALIFICATIONS:
- 3-5+ years of hands on Salesforce platform experience solving complex use cases utilizing the breadth of the Salesforce Platform
- Significant business process, technical consulting, or enterprise architecture experience
- Solid understanding of the full Salesforce Platform and its architecture, understanding of Amazon products is a plus
- Willing and able learner of new technologies
- Strong written and oral communication
- Client facing experience in the following areas: Project Management/Ownership, Discovery and Design, and Delivering Solution Options to Customers
- Experience writing user stories with estimation/sizing and release planning
- Certified Salesforce.com Admin with either Sales Cloud or Service Cloud Consultant certifications.
- Any additional Salesforce Certifications or accreditations are a Plus, preferably AI Specialist, Community Cloud, Field Service Lightning Consultant, CPQ Specialist
- Attention towards detail – detail oriented
- Strong team player
- Great communication skills
- Keep an open mind and must be flexible to change
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.
We anticipate this job posting will be posted on 08/24/2026 and open for at least 3 days.
California Annual Salary Range
$94,400 to $266,300 USD
Cleveland Annual Salary Range
$87,400 to $213,000 USD
Colorado Annual Salary Range
$94,400 to $230,000 USD
District of Columbia Annual Salary Range
$100,500 to $245,000 USD
Illinois Annual Salary Range
$87,400 to $230,000 USD
Maryland Annual Salary Range
$94,400 to $230,000 USD
Massachusetts Annual Salary Range
$94,400 to $245,000 USD
Minnesota Annual Salary Range
$94,400 to $230,000 USD
New York / New Jersey Annual Salary Range
$87,400 to $266,300 USD
Washington Annual Salary Range
$100,500 to $245,000 USD
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
For details, view a copy of the Accenture Equal Opportunity Statement
Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.
Accenture is committed to providing veteran employment opportunities to our service men and women.
What’s it like to be a part of NeuraFlash, Part of Accenture?
- Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you're one of over half of our NeuraFlash, Part of Accenture Family who work remotely, we’re focused on keeping everyone connected and unified as one team.
- Travel: Get ready to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%. So, if you have a passion for adventure and don't mind a little jet-setting, this opportunity could be your ticket to exploring new places while making a positive impact on clients.
- Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport? We know that a perfect 9-5 isn’t possible. So you have to jump out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done
- Collaboration: You have a voice here! If you work with a team of smart people like we do, it’s a no-brainer to take suggestions and feedback on how to keep NeuraFlash, Part of Accenture thriving. Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small.
- Celebrate Often: We take our work seriously, but we don’t take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we don’t forget to slow down and celebrate the big things and the small things together.