索赔管理专员
Claims Management Associate
以能力为本，我们独特的公司文化奖励主动进取者以及致力于为客户利益而努力的人。
你是否准备好在帮助人们应对人生中最困难的时刻的同时，建立有意义的职业生涯？Brown & Brown Absence Services Group 正在招聘一名 Claims Management Associate 加入我们的 Social Security Disability Insurance (SSDI) 团队。
作为 Claims Management Associate，你将学习我们的系统，建立在 SSDI 索赔流程方面的实际专业知识，并发展在这里取得成功所需的技能：处理大量客户互动，对每个索赔做出合理的判断，并在一天中优先事项变化时保持条理清晰。
此职位是通往 Client Advocate 职位的发展路径，届时你将独立管理客户案件，并引导他们完成 SSDI 索赔流程。
谁适合这个职位：
要在这个职位上取得成功，你需要满足以下资格要求。对于符合条件的残疾人，可能会作出合理的调整。
在每个接触点推动索赔进展。
- 经常与客户、同事和政府机构沟通，推动成功的索赔结果并创造积极的客户体验
- 处理索赔过程中的关键步骤——包括但不限于：接听/拨打电话、审查索赔文件，并与指定的 Client Advocate 沟通
- 有效管理分配的电话队列并同时处理多项任务
在每次通话中提供清晰高效的客户服务。
- 在每次客户通话中提供耐心的客户服务，确保客户在高效进行通话的同时感到信息充分
- 在通过电话讨论索赔时，对客户可能经历的各种身体和心理健康状况保持敏感
- 完整且全面地完成申请和其他关键索赔文件
- 通过建立积极、信任的关系来支持我们的客户倡导团队
必要的职责和技能
- 展现出在处理敏感信息时保持保密性和合理判断的能力。
- 强大的口头沟通和电话沟通技能。
- 出色的打字、数据录入和文档编写技能，具有高度的准确性和细致的关注。
- 强大的组织能力，能够在快节奏的环境中管理多项任务和优先事项。
- 熟练使用 Microsoft Office 和其他相关工具。
查看英文原文
Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.
Are you ready to build a meaningful career while helping people navigate one of the most difficult moments in their lives? Brown & Brown Absence Services Group is hiring a Claims Management Associate to join our Social Security Disability Insurance (SSDI) team.
As a Claims Management Associate, you’ll learn our systems, build real expertise in the SSDI claims process, and develop the skills that drive success here: juggling a high volume of client interactions, exercising sound judgment on each claim, and staying organized as priorities shift throughout the day.
This position is designed as a developmental pathway to the Client Advocate rolewhere you will independently manage a caseload of clients and guide them through the SSDI claims process.
WHO IS RIGHT FOR THE ROLE:
To be successful in this role, you must meet the following qualifications. Reasonable accommodations may be made for qualified individuals with disabilities.
Drive claims forward across every touchpoint.
- Regularly interface with clients, colleagues, & government agencies to drive successful claim outcomes and create a positive client experience
- Handle key steps throughout the duration of a claim - including, but not limited to: inbound/outbound transactional calls, reviewing claim files, and communicating with the assigned Client Advocate
- Effectively manage an assigned phone queue & multi-task
Deliver clear, efficient service on every call.
- Provide patient customer service on every client call, ensuring clients feel well-informed while moving through calls efficiently
- Be sensitive to the various physical and mental health conditions clients may be experiencing when discussing their claim over the phone
- Complete applications and other key claim documents thoroughly and comprehensive
- Support our client advocacy team by building positive, trusting relationships
Essential duties and skills needed
- Demonstrated ability to maintain confidentiality and exercise sound judgment when handling sensitive information.
- Strong verbal communication and telephone skills.
- Excellent typing, data entry, and documentation skills with a high degree of accuracy and attention to detail.
- Strong organizational skills with the ability to manage multiple tasks and priorities in a fast-paced environment.
- Proficiency with Microsoft Office and the ability to quickly learn new systems and technology.
Work, or related field preferred
· Experience managing a high volume of inbound and outbound client interactions in a fast-paced environment
· 1-2 years of experience managing claims or cases through multi-step processes, ideally within Social Security, disability, or a related claims environment
· Experience using Salesforce or a comparable case management/CRM platform to track and progress high-volume caseloads preferred
Additional Job Information
- Remote or in-office work opportunity available (Must reside in the U.S.)
- Laptop / equipment provided
- $18 / hr hour
- 40 hrs / M-F 9am - 6pm EST
- Paid Mandatory 3-Week Training - Hire Date Scheduled for Tuesday, 10/13/2026
Teammate Benefits & Total Well-Being
We go beyond standard benefits, focusing on the total well-being of our teammates, including:
- Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
- Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
- Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
- Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.
Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.
Brown & Brown Absence Services Group, LLC is focused on adding value across the absence continuum. Our services include SSDI Advocacy Services, Claims Management Solutions, Talent Solutions, and Disability Advisory Services. We are part of Brown & Brown Insurance, a leading insurance brokerage firm with more than 80 years of proven success and thousands of teammates. Our teammates are truly what makes our success possible!
Pay Range
18 - 18 HourlyThe pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role.
Teammate Benefits & Total Well-Being
We go beyond standard benefits, focusing on the total well-being of our teammates, including:
- Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
- Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
- Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
- Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.
Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.
Recruiting Vendor Disclosure Statement
Brown & Brown does not accept unsolicited resumes from external recruiters, recruitment vendors or employment agencies ("Recruiting Vendors"). Recruiting Vendors must have a valid written agreement and received prior written authorization from an authorized Brown & Brown representative before submitting candidates for any publicly posted role. Any unsolicited resumes submitted to Brown & Brown or its employees become the property of Brown & Brown, and no fees will be paid for such submissions. Additional information regarding this policy can be found on our careers page.
The Power To Be Yourself
As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.
Originally posted on Himalayas