高级外向产品经理
Sr Staff Outbound Product Manager
#### 公司简介
一切始于工程师Fred Luddy为他的同事Phyllis编写了一段代码，自动化了一个繁琐的任务。她感动得热泪盈眶。那一刻激发了Fred创建一家公司，让每个人都能摆脱琐事，专注于有意义的工作。如今，ServiceNow是企业转型的AI控制中心。我们的ServiceNow AI平台整合任何AI、任何数据和任何工作流，帮助85%的财富500强®企业更聪明、更快、更好地工作。我们正在打造一个以AI为核心的文化，让技术和人才携手并进， unstoppable。而我们才刚刚开始。
加入我们，让AI为人们工作。
#### 职位描述
**职位：**
ServiceNow正在寻找一位高级外向型产品经理，负责指导我们最新AI产品的引入、上市以及客户采用计划，这些产品针对开发者和管理员角色。该职位专注于帮助客户充分利用ServiceNow AI平台，同时确保他们的声音直接影响我们的产品路线图和战略。
你将与客户和内部团队合作，发布新产品和功能，推动大规模采用，并收集塑造我们产品未来的关键洞察。这是一个战略性、实操性很强的职位，在公司内有显著的影响力和可见度。
这个职位提供了塑造企业AI下一波浪潮的机会，与充满热情的团队和前瞻性客户合作。帮助我们推动有意义的创新，同时确保ServiceNow继续处于AI驱动的工作流程变革的前沿。
**你将负责：**
- 深入了解采用AI解决方案的客户，包括他们的使用场景、障碍和目标。
- 指导和支持高影响客户的全新ServiceNow产品的采用。
- 作为客户声音的主要倡导者，参与产品、工程和公司管理层。
- 指导早期访问计划，收集反馈并验证新的GenAI功能。
- 创建大规模的技术赋能和采用内容，突出产品价值。
- 进行入职和赋能会议，推动客户和合作伙伴的采用。
- 管理社区互动并创建吸引兴趣和成功的内容。
- 与分析师、合作伙伴和思想领袖合作，分享ServiceNow在企业AI方面的愿景。
#### 资格要求
**要在这个职位上取得成功，你需要：**
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#### Company Description
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
#### Job Description
**The role:**
ServiceNow is looking for a Senior Staff Outbound Product Manager to guide new product introduction, go to market, and customer adoption initiatives for our latest AI offerings aligned to the developer and admin personas. This role focuses on empowering customers to get the most out of the ServiceNow AI Platform, while ensuring their voices directly influence our product roadmap and strategy.
You’ll collaborate with customers and internal teams to release new product & capabilities, drive adoption at scale, and gather insights that shape the future of our products. This is a strategic, hands-on role with significant visibility and impact across the company.
This role offers the opportunity to shape the next wave of enterprise AI, working with passionate teams and forward-thinking customers. Help us drive meaningful innovation while ensuring ServiceNow continues to be at the forefront of AI-powered workflow transformation.
**What You'll Do:**
- Develop a deep understanding of customers adopting AI solutions, including their use cases, obstacles, and goals.
- Guide and support the adoption of new ServiceNow products across high-impact accounts.
- Serve as a primary advocate for the voice of the customer within product, engineering, and company principals.
- Guide early access programs to gather feedback and validate new GenAI capabilities.
- Create at-scale technical enablement and adoption content that highlights product value.
- Conduct onboarding and enablement sessions to drive adoption across customers and partners.
- Manage community engagement and create content that drives interest and success.
- Collaborate with analysts, partners, and thought leaders to share ServiceNow’s vision for enterprise AI.
#### Qualifications
**To succeed in this role, you have:**
- 12+ years of total experience, including 5+ years in customer-facing roles (e.g., product management, technical consulting, presales, or business development).
- 5+ years of experience in application development or adjacent domain.
- Experience with generative AI and agentic technologies (LLMs, AI agents, agent orchestration, MCP) and the ability to speak credibly about how they work and where they fall short.
- Demonstrated success bringing AI-powered products to market, including translating model capabilities into concrete customer value.
- Experience launching and scaling adoption of emerging technologies in enterprise environments.
- Strong sense of accountability, with the ability to influence, guide, and execute effectively.
- Action-oriented mindset and motivation to deliver impactful outcomes.
- Proven ability to collaborate across diverse, cross-functional teams.
- Customer-centric approach with strong problem-solving skills.
- Excellent written and verbal communication, including the ability to convey technical concepts to varied audiences.
For positions in this location, we offer a base pay of **$171,900 - $300,800**, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
#### Additional Information
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. [Learn more here](https://careers.servicenow.com/life-at-servicenow#workpersonas). To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [globaltalentss@servicenow.com](mailto:globaltalentss@servicenow.com) for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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