[金融科技] 高级VIP客户关系经理
[Fintech] VIP客戶關係經理 Senior VIP Relationship Manager
关于BTSE：
BTSE集团是一家领先的全球金融科技和区块链公司，致力于构建创新技术和基础设施。BTSE为商业和企业客户提供先进的工具，以在快速变化且竞争激烈的市场中取得成功。BTSE率先开发了众多交易技术，这些技术已在整个行业中广泛采用，为金融科技领域的创新、性能和安全性设定了新标准。BTSE的多元化业务线服务于零售（B2C）客户和机构（B2B）客户，使他们能够启动、运营并扩展金融科技业务。BTSE正在寻找有抱负、有动力的专业人士加入我们的B2C和B2B团队。
职位介绍：
我们正在寻找一位经验丰富的高级VIP客户经理，为最高价值的客户提供高接触度的关系管理和专属账户支持。该职位适合具有加密货币/数字资产、私人银行、财富管理、金融科技或经纪服务背景的专业人士，要求有管理高净值个人（HNWIs）或关键账户的实操经验。作为值得信赖的客户经理或账户经理，您将成为客户的首要联系人，确保我们的VIP客户获得卓越、以解决方案为导向且保密的服务体验。
职责：
- VIP客户关系管理：与高净值个人、大额交易者建立并维护长期、可信赖的关系
- 高接触度账户服务：作为VIP客户在各种渠道（聊天、邮件和电话）的专属联系人，解决有关平台功能、账户操作和产品的复杂问题。
- 问题跟踪与解决：对客户请求进行全流程负责，精准快速地解决运营或技术问题，以确保客户满意度。
- 主动客户体验：预判客户需求，收集可操作的反馈，并以无佣金、以关系为先的心态提供定制化的管家式支持。
- 跨职能协作：作为VIP客户与内部利益相关方（交易、业务发展、产品、运营和合规）之间的关键桥梁，实现无缝升级和快速解决问题。
- 服务改进计划：与管理层合作，优化内部流程、VIP等级策略和运营框架，提升整体服务水平。
要求：
- 3–5+年的工作经验
查看英文原文
About BTSE:
BTSE Group is a leading global fintech and blockchain company that is committed to building innovative technology and infrastructure. BTSE empowers businesses and corporate clients with the advanced tools they need to excel in a rapidly evolving and competitive market. BTSE has pioneered numerous trading technologies that have been widely adopted across the industry, setting new benchmarks for innovation, performance, and security in fintech. BTSE’s diverse business lines serve both retail (B2C) customers and institutional (B2B) clients, enabling them to launch, operate, and scale fintech businesses. BTSE is seeking ambitious, motivated professionals to join our B2C and B2B teams.
About the Opportunity:
We are seeking an experienced Senior VIP Relationship Manager to deliver high-touch relationship management and dedicated account support for our highest-value clients. This role is tailored for professionals with a background in crypto/digital assets, private banking, wealth management, fintech, or brokerage services who have proven experience managing High-Net-Worth Individuals (HNWIs) or key accounts. As a trusted Relationship Manager or Account Manager, you will serve as the primary point of contact, ensuring our VIP clients receive an exceptional, solution-driven, and discreet service experience.
Responsibilities:
- VIP Relationship Management: Build and maintain long-term, trusted relationships with HNWIs, high-volume traders, and
- High-Touch Account Servicing: Serve as a dedicated contact for VIP inquiries across various channels (chat, email, and calls), addressing complex questions regarding platform features, account operations, and products.
- Issue Tracking & Resolution: Take end-to-end ownership of client requests, troubleshooting operational or technical issues with precision and speed to ensure high client satisfaction.
- Proactive Client Experience: Anticipate client needs, gather actionable feedback, and deliver customized, concierge-level support with a non-commissioned, relationship-first mindset.
- Cross-Functional Coordination: Act as the vital bridge between VIP clients and internal stakeholders (Trading, BD, Product, Operations, and Compliance) for seamless escalation and swift problem resolution.
- Service Improvement Initiatives: Collaborate with leadership to refine internal workflows, VIP tiering strategies, and operational frameworks to elevate overall service standards.
Requirements:
- 3–5+ years of experience in client-facing roles within crypto exchanges, private banking, wealth management, fintech, or brokerages, specifically serving HNWIs or VIP clients (e.g., Relationship Manager, VIP Account Manager, or Premium Client Services).
- Good understanding of financial or digital asset products, market dynamics, and trading operations.
- Excellent communication skills in both English and Chinese (written and spoken), with the ability to build rapport with a global client base.
- Strong problem-solving skills and emotional intelligence, with a track record of handling high-stakes client matters under pressure.
- Demonstrated maturity, discretion, and strict adherence to confidentiality when managing sensitive financial accounts.
Perks & Benefits
- Competitive total compensation package
- Various team-building programs and company events
- Comprehensive healthcare schemes for employees and dependents
- And many more! Apply and let us tell you more!
Originally posted on Himalayas