高级平台架构师
Senior Platform Architect
#### 公司简介
一切始于2004年阳光明媚的加利福尼亚州圣地亚哥，一位有远见的工程师Fred Luddy看到了改变我们工作方式的潜力。如今，ServiceNow已成为全球市场领导者，为超过8100家客户提供创新的AI增强技术，其中包括85%的财富500强®企业。我们的智能云平台无缝连接人员、系统和流程，使组织能够找到更聪明、更快、更好的工作方式。但这只是我们旅程的开始。加入我们，共同实现让世界更好地为每个人工作的使命。
#### 职位描述
客户成功**高级**平台架构师是一个顾问角色，负责帮助我们的客户在ServiceNow平台上建立技术基础，并设计能够实现成果的解决方案。高级平台架构师确保客户在实例策略、技术治理、核心数据、集成和平台健康方面遵循最佳实践。这是一个以咨询为主的职位，专注于指导ServiceNow、合作伙伴和客户员工在项目团队中提供面向长期成功的架构解决方案。
- 在销售、结构设计和解决方案实施过程中，您将与客户方的高管、平台负责人、企业架构师和开发团队合作。
- 作为多个项目的架构顾问，指导客户、合作伙伴和内部团队成员，以提供成功的客户解决方案。
- 提供多种工作流程中的架构知识。
- 与客户现场的CoEI和业务领导建立关系，了解ServiceNow在其数字化转型愿景中的作用。
- 将目标转化为成果，制定客户路线图。
- 将业务信息和技术需求转化为架构蓝图，以实现复杂的目标。
- 与客户的首席架构师合作，将ServiceNow定位为数字化转型平台的标准，与客户的主应用程序集成。
- 管理技术治理、交付运营模型和治理。
- 通过与项目团队合作减少技术债务并遵循ServiceNow的最佳实践，确保实例的健康状态。
- 通过范围界定和估算项目及变更订单来支持销售工作。
- 积极贡献与技术相关的最佳实践和专业知识。
查看英文原文
#### Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
#### Job Description
The Customer Success **Senior** **Platform Architect** is an advisory role, responsible for helping our customers establish a technical foundation in the ServiceNow Platform and design solutions that deliver outcomes. The Senior Platform Architect ensures customers use leading practices around instance strategy, technical governance, core data, integrations and the health of the platform. This is a consultative role focused on guiding ServiceNow, partner and customer employees on the engagement team to provide a solution on an architecture designed for long-term success.
- You will work with the customer across executive, platform owner, enterprise architects, and development teams during the selling, structuring, and implementation of solutions.
- Be an architectural advisor across multiple engagements to guide customers, partners, and internal team members to provide successful customer solutions.
- Provide a variety of architectural knowledge across multiple workflows.
- Develop relationships with CoEI and business leaders at the customer site to understand the role of ServiceNow in their digital transformation vision.
- Translate goals to outcomes into a customer roadmap.
- Translate business information and technical requirements into an architectural blueprint to achieve complex goals.
- Engage with the customer's Enterprise Architects to position ServiceNow as the digital transformation platform standard, integrated with the customer's core applications.
- Manage technical governance, and a delivery operating model and governance.
- Ensure instance health by working with the engagement team to reduce technical debt and align to ServiceNow leading practices.
- Support the sales effort by scoping and estimating the engagement and change orders.
- Be an active contributor of leading practices and expertise related to the ServiceNow platform.
#### Qualifications
**To be successful in this role you have:**
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analysing AI-driven insights, or exploring AI’s potential impact on the function or industry.
- 8+ years progressive experience as part of a professional services (SaaS) organization; or equivalent education/experience
- Management consulting experience
- Success driving complex issues through analysis and resolution
- Industry domain expertise
- Large program experience leading architecture and design
- Enterprise architecture experience
- Cloud application technology experience
- Right to work in country
- Fluent in Danish and English
#### Additional Information
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. [Learn more here](https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/other-document/careers/new-world-of-work-personas.pdf).
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [talent.acquisition@servicenow.com](mailto:talent.acquisition@servicenow.com) for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license.