再保险运营专员
Reinsurance Operations Specialist
#### 职位描述
Ledgebrook 是一家保险科技 MGA，致力于将专业保险带入现代时代。受制于传统技术和流程，该行业未能跟上其他领域创新的速度。Ledgebrook 位于下一代保险科技的前沿，提供两者兼备的优势：由拥有超过 100 年保险经验的领导团队部署创新的顶级技术。
我们正在寻找一名再保险运营专家加入我们充满活力且不断壮大的运营团队。在此职位中，您将在为我们的再保险经纪人和内部团队（包括数据、财务和理赔）提供卓越的运营支持方面发挥关键作用。该职位支持从合同设置和数据处理到结算跟踪和客户交付的端到端运营流程。您将深入了解各种再保险合同，并有机会优化流程，以提高运营效率和客户满意度。
这是一个将您的再保险专业知识与强大的客户导向相结合的绝佳机会，为我们的服务卓越做出有意义的贡献。
Ledgebrook 正在迅速扩张，包括最近进入波兰市场，您将成为我们长期增长的重要一员。我们采用完全远程的工作环境，文化强调开放性、协作和透明度——从第一天起，您就能接触到管理层和跨职能团队。
随着我们的发展，这个职位提供了个人发展、职业晋升以及参与广泛再保险合同和项目的巨大机会。
#### 岗位职责
分析并解释再保险合同条款，确保清晰和合规。
在公司系统中录入、更新和验证合同信息，确保准确性和及时完成。
在整个合同生命周期内维护完整的合同记录和状态更新，遵循既定的最佳实践和内部指南。
确保准确一致的数据标记，同时为所有输入系统的风险数据保持清晰的审计追踪。
检查索赔覆盖范围、合同/风险限额，并与技术会计和理赔团队合作处理相关数据，确保技术记账的准确性与完整性。
验证并处理索赔结算请求及一般索赔相关事宜
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#### Description
Ledgebrook is an InsurTech MGA on a mission to bring Specialty insurance into the modern era. Burdened with legacy technology and processes, the industry has not kept pace with the speed of innovation seen in other sectors. Positioned at the cutting edge of the next generation of InsurTech, Ledgebrook offers the best of both worlds: innovative world-class technology deployed by a leadership team armed with over 100 years of insurance expertise.
We are looking for a Reinsurance Operations Specialist to join our dynamic and growing Operations Team. In this role, you will play a pivotal part in delivering exceptional operational support to our Reinsurance Brokers and internal teams, including Data, Finance, and Claims. This role supports the end-to-end operational workflow, from contract setup and data processing to settlement tracking and client service delivery. You'll gain deep exposure to a variety of reinsurance contracts and have the opportunity to streamline processes that enhance both operational efficiency and client satisfaction.
This is an exciting chance to blend your reinsurance expertise with a strong customer focus, contributing meaningfully to our service excellence.
Ledgebrook is expanding rapidly, including a recent entry into the Polish market, and you’ll be an integral part of our long-term growth. We operate in a fully remote environment with a culture that values openness, collaboration, and transparency - giving you access to leadership and cross functional teams from day one.
As we scale, this role offers fantastic opportunities for personal development, career progression, and involvement across a wide range of reinsurance contracts and projects.
#### About the Role
Analyze and interpret reinsurance contract terms to ensure clarity and compliance.
Enter, update, and validate contract information in the company’s system, ensuring accuracy and timely completion.
Maintain comprehensive contract records and status updates throughout the contract lifecycle, adhering to established best practices and internal guidelines.
Ensure accurate and consistent data labeling, while maintaining a clear audit trail for all risk data entered into systems.
Check claim coverage, treaty/risk limits and process/book relevant data in cooperation with Technical Accounting and Claims Team assuring accuracy and integrity of the technical bookings.
Verify and process claim settlement requests and general claim related administrative requests from cedents.
Identify and investigate data discrepancies or account issues, collaborating with internal teams and business partners to resolve them effectively.
Conduct regular data reviews and updates based on quality control reports and internal standards.
Manage, extract, review, and cleanse data from multiple sources and repositories to support business accuracy and decision-making.
Provide general risk administration support to Ledgebrook Reinsurance Brokers and business partners, including ad hoc data analysis and report generation.
Deliver prompt, confident responses to internal inquiries, backed by accurate and reliable information.
Contribute to the ongoing development and improvement of internal processes, placement documentation, and technical delivery standards.
Improve efficiency, ensure compliance, and implement operational or regulatory changes in all processes.
#### Requirements
- Excellent written and verbal communication skills in English.
- Proven experience in the insurance industry, with a minimum of 3 years in reinsurance. Deep understanding of reinsurance structures and terminology (especially brokered placements).
- Knowledge of regulatory frameworks and compliance requirements (sanctions, reporting obligations).
- Strong analytical and quantitative skills with exceptional attention to detail.
- Highly organized, with the ability to manage multiple tasks efficiently and maintain high productivity.
- Adaptable and comfortable working in a fast-paced, evolving start-up environment. Open-minded and solutions-oriented, with a focus on delivering best-in-class service.
- Strong interpersonal skills and a collaborative team player.
- Demonstrated ability to build and maintain effective relationships with stakeholders at all levels. Customer-centric mindset with a proactive approach to problem-solving.
- Proficient in Microsoft Office Suite and Google Workspace applications.
- Advanced skills in Microsoft Excel or Google Sheets.
Additional Assets
- Previous experience working in a start-up environment.
- Bachelor’s or Master’s degree in Economics, Finance, Business, or a related field.
- Familiarity with broker-specific systems such as: Brokasure Enterprise, Xchanging (IMR/ECF), Global Reinsurance Platform (GRP), DXC, OpenTWINS, SICS, or Sequel.
- Understanding and knowledge of best practices and current trends in reinsurance. Project management and process design experience.
- Familiarity with American regulations i.e. NAICS, Texas Department of Insurance or Oklahoma Insurance Department.
- Experience with various sanctions lists (OFAC, FCDO or UNSOL).
- Familiarity with S&P or AM Best platforms.
- Experience with Slack, Monday, Workday, Claude AI, Front, Miro, Google Meet, Zoom.
- Holding internationally recognized (Re)Insurance certifications.
#### Benefits
- 100% Remote Work
- Unlimited Paid Time Off
- Private Healthcare (Lux Med)
- Helping Hand Program
- Meaningful Equity
- High-Growth Startup Environment
- Exposure to the U.S. Insurance Market
- Career Growth Opportunities
- International Team & Cross-Border Collaboration
- Opportunity to Meet and Collaborate with Colleagues in the U.S. Through Occasional Business Travel
#### Compensation
- The base salary range for this position is 12,950 - 16,250 PLN gross/month (Contract of Employment). This is a good-faith compensation range based on what Ledgebrook reasonably expects to pay for this position at the time of this posting. Actual compensation may vary based on a variety of relevant factors including but not limited to experience, qualifications and geographic location.
- Employees in this position are eligible to participate in Ledgebrook’s equity incentive program.