排班协调员
Scheduling Coordinator
想象在国家最先进的医疗网络之一开启职业生涯。
成为卓越医疗体验的一部分。加入Lehigh Valley Health Network充满灵感和热情的团队，这是一家全国知名的、具有前瞻性的组织，提供大量机会去完成出色的工作。
LVHN已连续23年被《美国新闻与世界报道》评为“最佳医院”。我们是Magnet(tm)医院，曾五次获得美国护士认证中心的杰出护理卓越奖，以在利哈伊谷地区提供卓越的护理质量和患者结果而受到表彰。最后，Lehigh Valley Hospital - Cedar Crest、Lehigh Valley Hospital - Muhlenberg、Lehigh Valley Hospital- Hazleton和Lehigh Valley Hospital - Pocono在2020年获得了The Leapfrog Group的医院安全评分中的“A”等级，这是患者安全的最高评分。这些荣誉突显了LVHN对团队合作、同情心和技术的承诺，并始终专注于每天提供最佳的医疗服务。
无论您是在考虑下一次职业发展还是第一次工作，都应该考虑Lehigh Valley Health Network。
简介
协调所有患者的预约活动，包括多个医院、医生诊所、门诊部门、检查方式和设施的预约、程序和检查。促进工作人员、转诊来源和医生办公室之间关于预约相关问题的沟通。
职位职责
· 收集临床信息，获取保险信息，并验证患者人口统计数据，以确保适当的筛查和诊断测试安排。
- 安排患者进行医生预约和诊断测试程序。
- 向患者、家属和医生办公室教育部门的规程、程序、保险、转诊和检测标准。
- 监督实践规程和部门流程，并提出改进建议。
- 使用调度软件和其他特定于患者的软件应用程序，以促进患者进入网络。
- 为员工、医生和转诊办公室提供资源支持。
- 努力通过认真对待缺陷和关注细节来减少错误，最小化返工和缺陷。
最低资格要求
· 高中文凭/GED
- 6个月医疗办公室、电话中心或以客户服务为导向的工作经验，或者
- 没有工作经验的情况下，完成副学士学位
查看英文原文
Imagine a career at one of the nation's most advanced health networks.
Be part of an exceptional health care experience. Join the inspired, passionate team at Lehigh Valley Health Network, a nationally recognized, forward-thinking organization offering plenty of opportunity to do great work.
LVHN has been ranked among the "Best Hospitals" by U.S. News & World Report for 23 consecutive years. We're a Magnet(tm) Hospital, having been honored five times with the American Nurses Credentialing Center's prestigious distinction for nursing excellence and quality patient outcomes in our Lehigh Valley region. Finally, Lehigh Valley Hospital - Cedar Crest, Lehigh Valley Hospital - Muhlenberg, Lehigh Valley Hospital- Hazleton, and Lehigh Valley Hospital - Pocono each received an 'A' grade on the Hospital Safety Grade from The Leapfrog Group in 2020, the highest grade in patient safety. These recognitions highlight LVHN's commitment to teamwork, compassion, and technology with an unrelenting focus on delivering the best health care possible every day.
Whether you're considering your next career move or your first, you should consider Lehigh Valley Health Network.
Summary
Coordinates all patient scheduling activities including appointments, procedures, and exams for multiple hospital, physician practice, outpatient departments, modalities, and facilities. Facilitates communication between staff, referral sources and physician offices regarding concerns/issues related to scheduling.
Job Duties
· Collects clinical information, obtains insurance, and verifies patient demographics to ensure appropriate scheduling of screening and diagnostic tests.
- Schedules patients for physician appointments and diagnostic test procedures.
- Educates patients, families and physician offices regarding department protocols, procedures, insurance, referrals and testing criteria.
- Monitors practice protocols and department procedures and makes recommendations for improvement.
- Utilizes scheduling software and other patient-specific software applications to facilitate patient access into the network.
- Serves as a resource for staff, physicians, and referring offices.
- Strives to reduce errors, minimize rework and defects through conscientious defects and attention to detail.
Minimum Qualifications
· High School Diploma/GED
- 6 months medical office, call center or customer service oriented work experience or
- in lieu of work experience, the completion of an Associate's Degree program or higher will be accepted.
- Ability to maintain strict level of confidentiality.
- Ability to work in a fast paced environment while handling multiple responsibilities.
- Detail-oriented with the ability to enter information accurately into electronic systems.
- Demonstrates ability to handle stressful situations.
- Proficient in Microsoft Office applications.
Preferred Qualifications
· Familiarization with EMR and scheduling systems such as EPIC, PHS etc.
- Bi-lingual English/Spanish.
Physical Demands
Lift and carry 25 lbs. frequent sitting/standing, frequent keyboard use, *patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.
Job Description Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.Lehigh Valley Health Network is an equal opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be defined by law. All personnel actions and programs will adhere to this policy. Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs and/or social activities.
Lehigh Valley Health Network does not accept unsolicited agency resumes. Agencies should not forward resumes to our job aliases, our employees or any other organization location. Lehigh Valley Health Network is not responsible for any agency fees related to unsolicited resumes.
Work Shift:
Day ShiftAddress:
1200 S Cedar Crest BlvdPrimary Location:
REMOTE IN PENNSYLVANIAPosition Type:
RemoteUnion:
Not ApplicableWork Schedule:
Tuesday to Saturday 9:00am -5:30pmDepartment:
1004-13006 COH-Patient Access CenterOriginally posted on Himalayas