企业分销分析师
Corporate Distribution Analyst
简介
企业分发分析师（远程）
简介：我们正在寻找一位积极主动、注重细节的酒店分发分析师，以支持分发团队维护HHM酒店独立组合中的系统和技术环境。在此职位中，您将协助管理票务支持系统，并在实施和审计与GDS、OTA、FIT、CRS、PMS、RMS以及任何有益于酒店行业的新兴技术相关的最佳实践和标准方面发挥关键作用。
在此职位中，您将在确保收益管理和预订系统的顺利运行方面发挥关键作用，包括Duetto收益管理系统、iHotelier中央预订系统、Synxis中央预订系统、Opera物业管理系统和Infor HMS物业管理系统。您的专业知识将在提供技术支持和优化系统性能以推动收益增长和运营效率方面起到决定性作用。
职责重点
- 确保所有系统中渠道和细分数据的一致性和准确性。
- 管理票务支持系统，记录、跟踪和优先处理收到的支持请求，确保及时解决并有效沟通所有相关方。
- 定期审核收益管理和预订系统，包括Duetto收益管理系统、iHotelier中央预订系统、Synxis中央预订系统和Infor HMS物业管理系统，以识别差异、错误和改进机会。
- 与内部团队和外部供应商合作，排查技术问题，实施系统增强功能，并确保不同平台之间的无缝集成。
- 为酒店员工提供预订和收益管理系统有效使用的培训和支持，包括最佳实践、工作流程和故障排除技巧。
- 编制和维护文档、知识库文章和培训材料，以促进持续的系统支持和用户教育。
- 生成报告和性能指标，评估系统性能，识别趋势，并跟踪与票务解决、系统正常运行时间和用户满意度相关的关键绩效指标（KPI）。
- 主动识别流程优化、系统功能增强和系统配置优化的机会，以提高整体效率和效果。
查看英文原文
Overview
Corporate Distribution Analyst (Remote)
Overview:We are seeking a proactive and detail-oriented Hotel Distribution Analyst to Support the distribution team in maintaining the landscape of systems and technologies across the independent portfolio at HHM Hotels. In this role you will assist with managing the ticketing support system and have an integral part of implementing and auditing best practices and standards as it relates to GDS, OTAs, FIT, CRS, PMS, RMS and any new and emerging technologies that benefit the hotel industry.
In this role, you will play a pivotal role in ensuring the smooth operation of revenue management and reservation systems, including Duetto Revenue Management System, iHotelier Central Reservation System, Synxis Central Reservation System, Opera Property Management System and Infor HMS Property Management System. Your expertise will be instrumental in providing technical support and optimizing system performance to drive revenue growth and operational efficiency.
Your Focuses
- Ensure consistency and accuracy across all systems, specifically in channel and segmentation data.
- Manage a ticketing support system to log, track, and prioritize incoming support requests, ensuring timely resolution and effective communication with all parties involved.
- Conduct regular audits of revenue management and reservation systems, including Duetto Revenue Management System, iHotelier Central Reservation System, Synxis Central Reservation System and Infor HMS Property Management System, to identify discrepancies, errors, and opportunities for improvement.
- Collaborate with internal teams and external vendors to troubleshoot technical issues, implement system enhancements, and ensure seamless integration between different platforms.
- Provide training and support to hotel staff on the effective use of reservation and revenue management systems, including best practices, workflows, and troubleshooting techniques.
- Develop and maintain documentation, knowledge base articles, and training materials to facilitate ongoing system support and user education.
- Generate reports and performance metrics to evaluate system performance, identify trends, and track key performance indicators (KPIs) related to ticket resolution, system uptime, and user satisfaction.
- Proactively identify opportunities to streamline processes, enhance system functionality, and optimize system configurations to improve overall efficiency and effectiveness.
- Conduct promotional audits to ensure compliance and accuracy with Ecommerce efforts.
Your Background and Skills
- Bachelor's degree in Hospitality Management, or related field.
- Familiarity with ticketing support systems (e.g., Zendesk, Jira) and experience managing support queues and prioritizing tasks.
- Strong analytical and problem-solving skills with the ability to troubleshoot technical issues and implement effective solutions.
- Proficiency in Duetto Revenue Management System, iHotelier Central Reservation System, and Infor HMS Property Management System is highly desirable.
- Excellent communication and interpersonal skills, with the ability to communicate technical concepts to non-technical stakeholders.
- Detail-oriented with a focus on accuracy and precision in system auditing and documentation.
- Ability to work independently and collaboratively in a fast-paced and dynamic environment, with a customer-centric approach to service delivery.
HHM Hotels Benefits and Perks
- Medical, Dental and Vision Health Insurance
- Paid Time Off
- 401k Company Match
- Free Basic Life Insurance
- Travel Discounts
- Commuter Transit and Commuter Parking Benefits
- Technology Reimbursements
- 24/7 access to TELUS Health, a confidential work-life resource.
- Educational/Professional Development
- Remote or Hybrid Work Options
Work Environment and Context
- Required to sit for extended periods, lift up to 10 pounds, bend, reach, use hands and fingers to operate keyboard.
- Remote schedule.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
About Us
HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.
Originally posted on Himalayas