Workday HCM 顾问 - AMS（应用管理服务）
Workday HCM Consultant - AMS (Application Managed Services)
Workday HCM顾问 - AMS（应用管理服务）是负责在管理服务环境中提供持续支持、维护、增强和优化Workday HCM解决方案的Workday专业人员。该顾问将参与多个客户项目，通过部署后的高质量支持和功能专业知识，帮助组织最大化其Workday投资的价值。
此职位适合具备Workday HCM知识并热衷于解决业务挑战、支持终端用户和推动持续改进的个人。顾问将与客户和内部团队紧密合作，实现运营卓越，同时确保解决方案符合Workday最佳实践。
职责：
- 作为Workday HCM专家，为多个客户项目提供生产后支持。
- 支持日常AMS活动，包括事件处理、服务请求、增强功能和问题解决。
- 与客户合作，了解业务需求并提供有效的Workday HCM解决方案。
- 分析、排查并解决Workday HCM模块中的功能问题。
- 配置和维护Workday业务流程、安全设置、组织结构和HCM相关功能。
- 通过评估新功能、测试变更并提供建议，支持客户应对Workday版本更新。
- 指导客户遵循Workday最佳实践和流程优化机会。
- 为系统增强、配置变更和缺陷修复制定并执行测试活动。
- 进行根本原因分析，并为重复性问题推荐长期解决方案。
- 跟踪问题、风险和服务请求，适时沟通状态并升级关注事项。
- 支持Workday租户之间的数据加载、数据验证和配置迁移。
- 与客户利益相关者建立良好的工作关系，并提供高水平的客户服务。
- 识别持续改进的机会，并参与服务提升计划。
- 参与内部知识共享、可重用资产和流程改进活动。
- 积极参与培训和职业发展活动，以保持和扩展Workday专业知识。
- 根据需要参与轮班支持和节假日值班。
技能与要求：
- 本科或同等学历经验
查看英文原文
The Workday HCM Consultant - AMS (Application Managed Services) is a Workday professional responsible for providing ongoing support, maintenance, enhancement, and optimisation of Workday HCM solutions within a managed services environment. Working across multiple client engagements, the consultant will help organisations maximise the value of their Workday investment by delivering high-quality support and functional expertise following deployment.
This role is ideal for an individual with Workday HCM knowledge who enjoys solving business challenges, supporting end users, and driving continuous improvement. The Consultant will work closely with clients and internal teams to deliver operational excellence while ensuring solutions align with Workday best practices.
Responsibilities:
- Serve as a Workday HCM specialist, providing post-production support across multiple client engagements.
- Support day-to-day AMS activities, including incidents, service requests, enhancements, and problem resolution.
- Partner with clients to understand business requirements and provide effective Workday HCM solutions.
- Analyse, troubleshoot, and resolve functional issues across Workday HCM modules.
- Configure and maintain Workday business processes, security, organisational structures, and HCM-related functionality.
- Support customers through Workday releases by assessing new functionality, testing changes, and providing recommendations.
- Guide customers on Workday best practices and process optimisation opportunities.
- Develop and execute testing activities for system enhancements, configuration changes, and defect resolutions.
- Perform root cause analysis and recommend long-term solutions for recurring issues.
- Track issues, risks, and service requests, communicating status and escalating concerns as appropriate.
- Support data loads, data validation, and configuration migrations between Workday tenants.
- Build strong working relationships with client stakeholders and provide a high level of customer service.
- Identify opportunities for continuous improvement and contribute to service enhancement initiatives.
- Contribute to internal knowledge sharing, reusable assets, and process improvement activities.
- Actively participate in training and professional development activities to maintain and expand Workday expertise.
- Participate in on-call support and holiday coverage as required.
Skills & Requirements:
- Bachelor's degree or equivalent experience.
- 2+ years of Workday HCM experience in implementation, support, or AMS environments.
- Active Workday HCM Certification preferred.
- Experience supporting one or more Workday HCM functional areas such as Core HCM, Absence, Time Tracking, Compensation, Benefits, Talent, Performance, Recruiting, or Learning.
- Experience gathering business requirements, testing solutions, and supporting business users.
- Strong understanding of Workday configuration, business processes, security, and tenant management activities.
- Experience troubleshooting system issues and performing root cause analysis.
- Excellent analytical, problem-solving, and organisational skills.
- Ability to manage multiple priorities in a fast-paced managed services environment.
- Ability to work independently while collaborating effectively across teams.
- Eligible for SC Clearance - you must have been a UK resident for the last five years and be legally entitled to work in the UK.
Why choose Cognizant:
- Entrepreneurial environment that welcomes your ideas
- Opportunity to do great work
- Outreach programs that support communities and tap into your volunteer spirit
- Learning opportunities to help current needs and advancement
- Global operations, with opportunities in North America, Europe and Asia Pacific
- An abundance of Affinity groups to meet your needs
Cognizant Core Values:
- Work as One: We think beyond roles, relying on each other’s strengths to win as a team.
- Raise the Bar: We always aim for excellence in how we work and what we deliver.
- Dare to Innovate: We push boundaries and take chances to reimagine what’s possible.
- Do the Right Thing: We all lead with integrity and always make the ethical choice.
- Own It: We own the outcomes for our company, colleagues, and community.
Originally posted on Himalayas