高级 Shopify 项目与客户经理（远程 - CET 时间）

LMG Staffing Solutions is hiring on behalf of a fast-growing eCommerce-focused digital agency specializing in Shopify development, CRO, SEO, and retention marketing for premium online brands. We are seeking a highly organized and client-focused Senior Shopify Project & Account Manager to lead project delivery, manage client relationships, and coordinate cross-functional teams across multiple Shopify engagements.
This is a freelance contractor opportunity for someone who thrives in a fast-paced agency environment, excels at stakeholder communication, and has strong experience managing Shopify projects from kickoff through launch and ongoing optimization.
The ideal candidate is proactive, detail-oriented, commercially minded, and passionate about delivering exceptional client experiences while maintaining operational excellence.
Key Responsibilities
Project Delivery Management

• Manage up to 7 concurrent Shopify and eCommerce projects including:

• Shopify builds

• CRO initiatives

• SEO retainers

• Ongoing support engagements

• Maintain project timelines, budgets, documentation, and delivery quality

• Manage Asana boards, project schedules, risk logs, and change requests

• Coordinate cross-functional collaboration between development, design, SEO, and email teams

• Ensure projects stay within defined scope and performance expectations

Client Relationship Management

• Serve as the primary point of contact for assigned clients

• Provide proactive communication and updates via Loom, email, and meetings

• Lead recurring review calls and roadmap discussions

• Build long-term client relationships focused on trust, transparency, and growth

• Identify upsell and retainer opportunities where appropriate

Team Leadership & Coordination

• Facilitate weekly delivery meetings and project reviews

• Allocate tasks across designers and developers

• Conduct QA reviews and enforce agency standards

• Support junior team members through mentorship and process guidance

• Escalate risks or blockers appropriately to leadership

Process & Operational Improvement

• Help improve SOPs, workflows, and internal documentation

• Contribute ideas for operational efficiency and process optimization

• Support retrospective reviews and continuous improvement initiatives

• Maintain organized project records and reporting structures

Commercial & Scope Oversight

• Review project changes and support budget management

• Ensure projects remain aligned with business goals and profitability targets

• Assist with quoting, scoping, and proposal preparation when needed

Requirements

• 4+ years of experience in:

• Project Management

• Account Management

• Digital Agency Operations

• Shopify or eCommerce environments

• Strong understanding of Shopify ecosystems and website delivery workflows

• Experience managing multiple client projects simultaneously

• Strong communication and stakeholder management skills

• Experience using project management platforms such as Asana

• Excellent organizational and prioritization abilities

• Ability to work independently in a fully remote environment

Preferred Qualifications

• Experience working with CRO, SEO, and email marketing teams

• Familiarity with Shopify design and development workflows

• Experience managing distributed or international teams

• Knowledge of agile delivery processes

• Strong QA and process management mindset

Tools & Platforms
Experience with the following is highly preferred:

• Asana

• Slack

• Notion

• Figma

• Loom

• Shopify

• AI productivity tools such as Claude

Working Hours

• Core working hours: 10:00 AM – 6:00 PM CET

• Occasional flexibility may be required for urgent client communication

• Fully remote contractor position

Benefits
Fully remote work environment
Work with high-growth eCommerce brands
Collaborative international team culture
Opportunity to influence processes and operational excellence
Long-term growth potential within a rapidly expanding agency
Originally posted on Himalayas