产品负责人, 客户与开发者体验
Lead Product Manager, Client & Developer Experience
关于Truv
Truv通过安全、实时的API平台，正在重塑金融数据行业，为薪资账户访问提供解决方案。我们的技术简化了收入和就业验证、直接存款切换等流程，消除了过时的流程，解锁了更多的财务机会。我们获得了Kleiner Perkins和NYCA等顶级投资者3000万美元的融资，正以尖端创新和以客户为中心的方法颠覆价值20亿美元的遗留市场。我们的管理团队来自Apple、Carta、Venmo、MX和Okta等行业巨头，推动着金融数据访问的未来。
关于职位
我们正在寻找一位高级产品经理加入Truv的产品团队。在这个职位上，你将打造和优化产品，使贷款机构能够验证收入和就业情况，简化决策流程，并改善借款人的体验。你将与工程、设计、合规和分析团队紧密合作，交付直接影响客户入职、上线和开发者体验的解决方案。
这是一个注重执行的职位，你将利用你在贷款技术方面的背景，设计、测试并交付对贷款机构及其借款人有影响力的特性。
我们是一家平等机会雇主，致力于多元化。我们不基于种族、肤色、宗教、性别、性取向、性别认同、国籍、年龄、残疾、退伍军人身份或其他受保护的身份进行歧视。
你将负责
· 与工程和数据团队合作，为公共部门、抵押贷款和其他贷款客户提供安全且可扩展的收入和就业验证工作流程。
· 与客户和终端用户进行用户测试，验证工作流程并提高可用性。
· 全流程优化Truv客户的入职、实施、定制和上线体验，包括线索生成、演示体验、入职、实施、上线以及上线后的体验，包括指标报告和自助体验能力。
· 收集代理机构和贷款机构对无缝入职和上线体验的反馈。
· 与客户团队的开发人员、系统集成商合作，优化开发者体验，包括Truv文档。
· 为各种类型的客户提供定制化方案——州政府机构、贷款机构和使用Truv管理门户进行日常运营的开发者。
· 与合规和风险团队合作，确保符合监管要求。
查看英文原文
About Truv
Truv is transforming the financial data industry with a secure, real-time API platform for payroll account access. Our technology streamlines income and employment verification, direct deposit switching, and more—eliminating outdated processes and unlocking greater financial opportunities. Backed by $30M from top investors like Kleiner Perkins and NYCA, we’re disrupting a $2B legacy market with cutting-edge innovation and a customer-first approach. Our leadership team brings expertise from industry giants like Apple, Carta, Venmo, MX, and Okta, driving the future of financial data access.
About the Job
We are seeking a Lead Product Manager to join Truv’s Product Team. In this role, you’ll build and optimize products that enable lenders to verify income and employment, streamline decisioning, and improve borrower experiences. You’ll work closely with engineering, design, compliance, and analytics teams to deliver solutions that directly client onboarding, go-live and developer experience.
This is an execution-focused role where you’ll use your background in lending technology to design, test, and deliver impactful features that serve both lenders and their borrowers.
We are an equal opportunity employer committed to diversity. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status.
What You’ll Do
- Partner with engineering and data teams to deliver secure and scalable workflows for income and employment verification for public sector, mortgage and other lending clients.
- Conduct user testing with clients and end-users to validate workflows and improve usability.
- Streamline onboarding, implementation, customization and go-live experiences for Truv clients end-to-end including lead generation, demo experience, onboarding, implementation, go-live and post go-live experiences including reporting on metrics, ability for self-serve experience.
- Capture feedback from agencies and lenders on frictionless onboarding and go-live experience.
- Collaborate with developers in clients teams, system integrators to streamline developer experience including Truv documentation.
- Build customization for various types of clients - state agencies, lenders and developers who utilize the Truv admin portal for the day-to-day operations.
- Collaborate with compliance and risk teams to ensure regulatory alignment across all flows.
- Gather requirements from multiple stakeholders and synthesize into actionable product plans.
- Monitor product performance post-launch and iterate quickly using insights from clients and end-user behavior.
Who You Are
- 5+ years of product management experience in government, lending, or financial technology.
- Proven experience delivering products used by state and federal agencies, risk teams, or financial institutions.
- Strong understanding of income and employment verification, and decisioning workflows.
- Track record running user testing and A/B experimentation to inform product decisions.
- Excellent execution skills—able to manage competing priorities and deliver in fast-paced environments.
- Make data-driven product decisions, leveraging analytics and experimentation to measure impact and prioritize features.
- Gather requirements from multiple stakeholders and synthesize into actionable product plans.
- Strong collaboration skills across engineering, design, compliance, and business teams.
- Analytical mindset with ability to interpret data and turn insights into product improvements.
- Bachelor’s degree in Business, Computer Science, or related field (or equivalent experience).
- Experience at startups or high-growth environments preferred.
Success Metrics
- Improved lender adoption and retention of Truv’s lending solutions.
- Faster and more reliable verification success rates.
- Increases in loan processing efficiency and borrower conversion rates.
- Positive feedback from lenders on usability, reliability, and compliance.
- On-time delivery of high-quality product launches.
Benefits
- Competitive salary and equity package.
- Fully remote work environment.
- Health, dental, and vision benefits.
- 401(k).
- Flexible time off and paid holidays.
- Work alongside an experienced leadership team from top tech companies.
- High-impact role with clear growth trajectory.