技术客户经理负责人, 公共部门

About Truv:

Truv is transforming the financial data industry with a secure and real-time API platform for payroll account access. Our technology streamlines income and employment verification, direct deposit switching, and more—eliminating outdated processes and unlocking greater financial opportunities. Backed by $30M from top investors like Kleiner Perkins and NYCA, we’re disrupting a $2B legacy market with cutting-edge innovation and a customer-first approach. Our leadership team brings expertise from industry giants like Apple, Carta, Venmo, MX, and Okta, driving the future of financial data access.

About the Job:

We are seeking a Lead Technical Account Manager to serve as a trusted advisor to our Public Sector clients. This role combines deep technical expertise with strong relationship management skills to drive product adoption, customer satisfaction, and business outcomes in a high-growth environment.

What You’ll Do

• Own the technical post-sales relationship with assigned government accounts, serving as the primary point of contact for technical implementation, integration, and optimization.

• Develop and execute technical account plans that align our solutions with customers' business objectives and technical environment.

• Lead client onboarding, solution design, implementation, and integration projects, collaborating with customers' technical teams and internal engineering resources.

• Create and deliver training programs for customer teams.

• Proactively identify and resolve technical challenges before they impact customer satisfaction. Conduct review sessions and health checks to ensure optimal platform utilization.

• Monitor customer technical metrics and usage patterns to identify opportunities for expanded adoption.

• Partner with Product and Engineering teams to advocate for customer needs and provide market feedback.

• Document best practices and contribute to internal knowledge base, guide customers through platform updates, new feature releases, and technical changes.

Who You Are

• 5-7+ years of experience in servicing state and federal agencies, solutions architecture, or similar customer-facing technical role within B2B SaaS

• Proven track record at early-stage startups (50-200 employees)

• Strong technical background with understanding of APIs, integrations, data workflows, and enterprise software architecture

• Ability to build custom demos, RFP process, data/security requirements, compliance and other procurement requirements

• Enterprise account management or implementation experience essential

• Strong analytical and problem-solving capabilities

• Outstanding communication skills with ability to explain technical concepts to various audiences

• Bachelor's degree in Computer Science, Engineering, or related field, Masters preferred

• Ability to travel up to 30% of work days.

Success Metrics

• Customer retention and expansion rates.

• Technical implementation success rates.

• Time-to-value for new customers.

• Customer satisfaction and NPS scores.

• Product adoption metrics.

• Technical issue resolution times.

• Customer health scores.

• Revenue growth within accounts.

Benefits

• Competitive salary and equity package.

• Fully Remote.

• Health, dental, and vision benefits.

• 401(k)

• Flexible time off.

• Work with cutting-edge technology and innovative customers.

• Learn from experienced leadership team from top tech companies.

• High-impact role with clear growth trajectory.

• Opportunity to shape the future of financial data access.