实践负责人
Practice Lead
我们的使命
在Palo Alto Networks®，我们因共同的使命而团结——保护我们的数字生活方式。我们在创新与影响的交汇点上蓬勃发展，用尖端技术和大胆的思维解决现实问题。在这里，每个人都有发言权，每个想法都至关重要。如果你准备好与同样充满热情的人一起，开展职业生涯中最有意义的工作，那么你来对地方了。
我们是谁
为了成为首选的网络安全合作伙伴，我们必须开拓道路，塑造行业的未来。这是我们的员工每天都在努力实现的目标，由我们的价值观定义：颠覆、协作、执行、诚信和包容。我们将人工智能融入我们所做的每一件事，并利用它来增强每个人的影响。如果你热衷于解决现实问题，并与最优秀的人才一起思考，我们邀请你加入我们！
这个职位是远程办公，但距离不是影响的障碍。我们的混合团队跨地域协作，解决大问题，贴近客户，并共同成长。你将加入一个重视信任、责任和共享成功的文化，你的工作真正有意义。
职位概述
作为卓越中心（COE）中的实践负责人（PL），你将成为我们市场领先的Cortex和云产品组合在指定区域内的主要技术、运营和交付权威。在这个高影响力、矩阵式领导的角色中，你需要在全局战略工程标准与区域现场执行之间架起桥梁。你的使命是推动从初始架构、部署到部署后的整个生命周期中可预测的、世界级的客户成果。
你将作为关键的公司枢纽，协调专业服务（PS）、客户成功（CS）、产品工程和市场进入（GTM）领导层。通过倡导交付卓越、人工智能驱动的运营一致性以及区域表现，你将直接影响Palo Alto Networks如何为全球最大的企业扩展其最先进的网络安全和人工智能驱动的自动化解决方案。
主要职责
区域所有权与执行对齐
推动区域卓越：负责全球COE方法论在区域的应用、本地化采用和质量治理，确保它们能有效适应区域市场动态和合规现实。
跨职能协作
查看英文原文
Our Mission
At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.
Who We Are
In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!
This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters.Job Summary
As the Practice Lead (PL) within the Center of Excellence (COE), you will serve as the premier technical, operational, and delivery authority for our market-leading Cortex and Cloud portfolios within your designated theater. In this high-impact, matrix-leadership role, you are responsible for bridging global strategic engineering standards with regional field execution. Your mission is to drive predictable, world-class customer outcomes across the entire lifecycle from initial architecture, deployment & post-deployment phases.
You will act as the critical corporate nexus aligning Professional Services (PS), Customer Success (CS), Product Engineering, and Go-To-Market (GTM) leadership. By championing delivery excellence, AI-powered operational consistency, and regional performance, you will directly influence how Palo Alto Networks scales its most sophisticated cybersecurity and AI-driven automation solutions for the world’s largest enterprises.
Key Responsibilities
Theater Ownership & Execution Alignment
Drive Regional Excellence: Own the application, localized adoption, and quality governance of global COE methodologies, ensuring they are tailored effectively to regional market dynamics and compliance realities.
Cross-Functional Orchestration: Establish seamless alignment between Professional Services (PS) and Customer Success / Scale & Optimize (S&O) organizations to define unified delivery frameworks, joint handoffs, and customer success metrics.
Executive Escalation & Governance: Serve as the definitive regional authority and escalation point for complex methodology, scoping, and execution challenges, resolving high-stakes delivery roadblocks before they impact customer health.
Lifecycle Ownership & Delivery Scale
Unified Lifecycle Management: Enforce and champion a cohesive, end-to-end customer journey that bridges the gap between initial implementation and long-term account value optimization/expansion.
Operational Boundary Design: Define, refine, and optimize operational ownership boundaries between PS and CS, eliminating friction, clarifying roles, and ensuring frictionless transitions for customers.
AI-Driven Standardization at Scale: Eradicate bespoke, one-off delivery approaches by designing, introducing, and enforcing highly repeatable, asset-driven execution models that leverage machine learning insights and autonomous AI playbooks to maximize delivery margins.
Sales & GTM Integration
Strategic Commercial Partnership: Partner directly with regional Sales, Customer Success leadership, and GTM executives to ensure delivery readiness dynamically matches fast-paced deal motions and enterprise customer expectations.
Deal Architecture & Risk Mitigation: Advise on strategic, marquee, and complex enterprise deals by providing expert guidance on technical feasibility, scoping precision, risk mitigation, and delivery architecture.
Field-to-Product Feedback Loop: Systematically capture and synthesize theater-specific insights, product limitations, and regional constraints into structured, data-driven telemetry for Global COE and Product/Engineering teams to shape the future product roadmap
Performance, Capacity & Risk Management
Proactive Risk Management: Maintain deep, data-driven visibility into regional capacity, market demand, and delivery risks; preemptively resolve bottlenecks, skill shortages, and scalability challenges.
AI Readiness & Enablement: Spearhead the continuous enablement of field teams, ensuring PS, CS, and partner organizations are fully certified, equipped, and confident to execute new product features, service offerings, and advanced toolsets.
Operational KPIs: Establish and track metrics around delivery quality, methodology adherence, time-to-value, and customer satisfaction within the theater..
What You Will Influence
Global COE Evolution: The design, prioritizations, and strategic direction of the Global COE's foundational methodology.
Product Engineering Roadmap: Future product capabilities and GTM packaging based on strategic field telemetry and customer friction points.
Investment & Headcount Strategy: Long-term resource allocation, investment priorities, and headcount planning based on regional demand and scalability constraints.
Qualifications
Required Qualifications
- Transformational Services Leadership: 10+ years of experience leading large-scale transformational initiatives within enterprise Professional Services, Management Consulting, or Customer Success organizations. A proven track record of modernizing global service delivery models is essential.
- Strategic Operations & High-Growth Scale: 5+ years of experience steering enterprise-wide orchestration, strategic operations, business transformation, or executive advisory functions within a high-growth cybersecurity, cloud provider (AWS/Azure/GCP), or enterprise SaaS company.
- Executive Stakeholder Management: Exceptional capability to influence, build consensus, and drive massive organizational change across disparate executive teams spanning Product, Engineering, Sales, and Services.
- AI & Security Automation Proficiency: Solid understanding of how machine learning and Generative AI (GenAI) intersect with security operations. Candidates should possess a practical grasp of AI-driven SecOps (e.g., Cortex XSIAM), automated triage/incident orchestration, and the unique security governance/risks associated with safeguarding enterprise LLM deployments.
- Framework Architecture: Proven success building, scaling, and optimizing delivery methodologies, operational governance models, maturity frameworks, and KPIs within complex, matrixed global organizations.
- C-Suite Communication Skills: Stellar verbal, written, and presentation skills, with a demonstrated ability to translate highly complex technical, architectural strategies into clear, actionable operational plans for both technical engineers and C-suite audiences.
- Domain & Platform Expertise: Deep technical literacy in modern cybersecurity architectures. Direct experience with Cortex (XDR/XSIAM/XPANSE), Cortex Cloud, and Prisma Cloud (or highly equivalent enterprise EDR/XDR, SIEM/SOAR, and CNAPP solutions) is strongly preferred.
Our Commitment
We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at .
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.Originally posted on Himalayas