客户成功工程师
Customer Success Engineer
Forward由四位斯坦福大学博士于2013年创立，打造了行业首个网络数字孪生：一个数学上精确的生产网络模型。这是自主网络的基础，使工程师和AI代理能够在更改影响生产之前了解其影响。这种创始理念仍然定义着我们的工作方式。我们注重准确性和数据驱动，对清晰度毫不妥协，宁愿确定也不愿舒适，构建了一个突破性的平台，改变各大云服务商和供应商环境中的团队运行和网络安全方式。
高盛、PayPal、标准普尔全球、IBM和戴尔等全球领导者信任Forward，同时还有快速发展的企业和政府机构，根据IDC的数据，他们平均每年实现1420万美元的收益。我们获得A. Capital、Andreessen Horowitz、高盛、MSD Partners、Omega Venture Partners、Section 32和Threshold Ventures等顶级投资机构的支持，总部位于圣克拉拉，我们最自豪的是我们的团队：充满好奇心的人，他们更愿意创造不存在的东西，而不是接受一贯的做法。
**Forward Networks正在寻找一名客户成功工程师。**
- 想要创建一个新领域并帮助建立一家特别的公司吗？
- 加入一家已上市5年以上、已有部分顶级联邦机构和财富500强/全球2000强客户并可作为参考的公司。
- 我们正在组建一支特别的团队，如果你希望参与改变我们所知的网络世界，希望你考虑我们。
**你将负责：**
作为我们企业团队的客户成功工程师，你将负责为我们的客户群提供世界级的售后技术领导力。
**职责：**
- 作为Forward Networks的专家，为客户提供建议和指导，确保我们技术的持续使用和采用
- 对售后技术问题负责，与跨职能团队合作，记录问题解决步骤和故障排除流程
- 引导客户通过Forward Networks平台的各个采用阶段
- 直接与我们的内部产品管理、工程、销售和市场团队合作
- 一些出差到客户现场（<10%）
**要求：**
- 计算机科学或同等教育背景的学士学位
- 在网络公司担任售后工程师角色，有5年以上客户接触经验，相关软件或系统经验
查看英文原文
Forward was founded in 2013 by four Stanford Ph.D.s, building the industry's first network digital twin: a mathematically accurate model of the production network. It's the foundation for autonomous networking, giving engineers and AI agents the ability to know the impact of every change before it touches production. That founding instinct still defines how we work. We're accurate and evidence-driven, relentless about clarity, and we'd rather be certain than comfortable, building a groundbreaking platform that transforms how teams run and secure networks across every major cloud and vendor environment.
Global leaders like Goldman Sachs, PayPal, S&P Global, IBM, and Dell trust Forward, alongside fast-growing enterprises and government agencies, realizing an average of $14.2 million in annual benefits, according to IDC. Backed by top-tier investors, including A. Capital, Andreessen Horowitz, Goldman Sachs, MSD Partners, Omega Venture Partners, Section 32, and Threshold Ventures, and headquartered in Santa Clara, we're most proud of our team: curious people who'd rather build what doesn't exist than accept how things have always been done.
**Forward Networks is looking for a Customer Success Engineer.**
- Do want to create a category and help build a special company?
- Join a company that has been in market 5+ years and has some of the top Federal agencies and F500/Global 2000 already buying and referenceable.
- We are building a special team and hope you consider us if you want to have the experience of changing the networking world as we know it.
**What you’ll do:**
As a Customer Success Engineer for our Enterprise team, you will be responsible for providing world class post-sales technical leadership to our client base.
**Responsibilities:**
- Providing advice and guidance as the Forward Networks subject matter expert to ensure successful ongoing usage and adoption of our technologies
- Taking ownership of post-sales technical issues, working with cross-functional teams to document problem resolution steps and troubleshooting procedures
- Walking customers through the various stages of adoption with Forward Networks Platform
- Working directly with our internal Product Management, Engineering, Sales and Marketing teams.
- Some travel to customer locations (<10%)
**Requirements:**
- B.S. Computer Science or equivalent educational experience
- 5+ years of customer facing experience in a post-sales engineer role for a networking company, relevant software vendor, or as a network engineer for a large enterprise, service provider or Governmental agencies
**Experience:**
- Strong understanding of Networking and Security fundamentals
- Experience in working with multiple Network vendors (e.g. A10, Arista, Cisco, F5, Fortinet, Juniper, Palo Alto Networks etc.)
- Strong verbal and written communications skills with a focus on needs analysis, positioning, business justification, and closing techniques; Superior presentation skills
- Excellent analytical & problem-solving skills, combined with the ability to provide quick resolution to problems
- Demonstrable success in thinking strategically, executing tactically while providing consistent and high levels of customer satisfaction and retention in a fast-paced environment
**Highly Desired:**
- One or more of the following certificates: CCIE, JNCIE or VCDX
- Experience in working for a startup company
- Working knowledge of API driven workflows and scripting languages (Python, bash, jq, graphql, etc)
Candidates will work remote with 10-20% travel requirement for customer and internal meetings.
Ideal candidate will be located in Ireland / UK