客户服务代表 II
Customer Service Representative II
工作安排：远程办公 - 菲律宾
时间：美国东部时间上午9点至下午6点（可能调整）
设备：公司提供
合同类型：全职
开始日期：尽快
客户代表II负责通过最多两个沟通渠道（如电话、电子邮件或聊天）处理客户咨询，并以及时且专业的方式解决客户问题。
客户代表II的一天是怎样的？
- 通过最多两个沟通渠道（如电话、电子邮件或聊天）及时且专业地回应客户咨询
- 向客户提供产品和服务的详细信息
- 及时高效地解决复杂的客户问题
- 跟进客户，确保其问题得到满意解决
- 在组织的CRM中准确记录客户互动
- 处理需要升级到更高级支持或管理层的案例，并确保高效解决
- 有效管理高压情况，在解决问题时保持专业和冷静
- 遵守公司政策和流程
- 达到或超过相关KPI的绩效目标
- 通过参加培训项目和持续学习模块，不断改进对产品、服务和流程的知识
- 根据需要与其他部门合作解决客户问题
- 始终保持对客户和同事积极、富有同理心和专业的态度
- 执行其他指派的任务
客户代表II所需的资格条件？
- 至少2年客户服务经验，最好在呼叫中心环境
- 强大的沟通能力，包括口头和书面
- 熟悉并有CRM使用经验
- 熟练使用电脑和各种软件应用
- 强大的问题解决能力
- 注重细节
Ninja福利与待遇
* 全职员工
- 有竞争力的薪酬
- 遵守政府规定的福利
- 公司匹配的退休储蓄计划
- 寿险
- 自入职第一天起即可享受HMO医疗保障
- 带薪休假、生日假
- 奖金和激励计划
- 技能培训和个人及职业发展机会
- 为现场员工提供美丽办公空间和每日免费午餐
- 员工推荐计划
查看英文原文
Work Setup:Remote - Philippines
Schedule:9 AM to 6 PM EST (Subject to change)
Equipment:Company-provided
Type of Contract:Full-Time
Start Date:ASAP
TheCustomer Service Representative IIis responsible for handling customer inquiries via a maximum of two communication channels such as, phone, email, or chat and resolving customer issues in a timely and professional manner.
What does a day in the life of a Customer Service Representative II look like?
- Responds promptly and professionally to customer inquiries via a maximum of two communication channels such as, phone, email, or chat
- Provides in-depth information about products and services to customers
- Resolves complex customer issues in a timely and efficient manner
- Follows up with customers to ensure that their issues have been resolved to their satisfaction
- Properly and accurately document customer interactions in the organization’s CRM
- Handle cases that require escalation to higher-level support or management and ensure they are resolved efficiently
- Effectively manage high-pressure situations, maintaining professionalism and composure while resolving issues
- Adhere to company policies and procedures
- Meet or exceed performance targets for related KPIs
- Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules
- Collaborate with other departments as needed to resolve customer issues
- Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times
- Perform other duties as assigned
What are the required qualifications for a Customer Service Representative II?
- Minimum of 2 years of previous customer service experience, preferably in a call center environment
- Strong communication skills, both verbal and written
- Knowledge and experience with a CRM
- Proficient in using computers and various software applications
- Strong problem-solving skills
- Strong attention to detail
Ninja Perks and Benefits
*Full time employees
- Competitive compensation
- Adherence to government-mandated benefits
- Retirement Savings Program with Company Matching
- Life Insurance
- HMO coverage starting on Day 1
- Paid time off, birthday leave
- Bonus and incentive plans
- Opportunities for skills training and personal and professional development
- Beautiful office space with a free lunch provided daily for onsite employees
- Employee Referral Program
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If you are interested, you can access your instant interview here:
Disclaimer:
The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.
SupportNinja is proud to be an Equal Employment Opportunity employer, and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.
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Originally posted on Himalayas