技术账户经理（TAM）
Technical Account Manager (TAM)
关于公司
Visa 是支付技术领域的全球领导者，为超过 200 个国家和地区的消费者、商户、金融机构和政府机构之间提供交易服务，致力于通过最佳的支付和收款方式，让每个人、每个地方都受益。
在 Visa，你将有机会大规模地产生影响——解决有意义的挑战，提升技能，并看到你的贡献如何改变世界各地人们的生活。
加入 Visa，做有影响力的工作——对你自己、对你的社区，以及对世界都有意义。进步从你开始。
职位描述
Pismo 正在寻找一名技术客户经理（TAM），负责企业客户在企业支持团队中的技术关系。
TAM 作为值得信赖的技术顾问，结合对 Pismo 平台的深入理解，以及对客户架构和运营的深刻认识。该角色负责主动识别风险，指导技术决策，领导升级流程，并确保客户能够在平台上安全有效地扩展。
理想的候选人具备扎实的技术深度，同时具备与总监级利益相关者沟通的资历，能够协调跨职能响应，并推动客户生命周期中的技术治理。
主要职责：
- 负责与客户的技術關係，作為平台使用和策略的主要技術聯絡點和可信顧問
- 深入了解客戶的架構和運營，持續評估平台的使用情況並識別改進領域
- 主動識別和管理風險，制定緩解計劃，追蹤可能影響性能、可用性或擴展性的技術依賴項
- 提供架構和運營指導，特別是在高風險變更、複雜整合和關鍵平台運營方面
- 領導技術治理，根據平台功能和客戶需求，進行定期的運營和業務審查並提出明確建議
- 協調跨職能響應，與工程師和主題專家合作解決複雜的技術問題並確保一致
- 協調高影響力事件和升級，確保有效溝通、結構化回應和解決進展
- 推動長期技術成功，預見客戶需求並確保為增長、擴展和平台演進做好準備
查看英文原文
About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.
At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.
Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.
Job Description
Pismo is seeking a Technical Account Manager (TAM) to own the technical relationship with enterprise clients within the Enterprise Support team.
The TAM acts as a trusted technical advisor, combining deepexpertisein Pismo’s platform with a strong understanding of the client’s architecture and operations. This roleis responsible forproactivelyidentifyingrisks, guiding technical decisions, leading escalations, and ensuring the client can scale safely and effectively on the platform.
The ideal candidate blends hands-on technical depth with the seniority to engage director-level stakeholders, orchestrate cross-functional responses, and drive technical governance across theclientlifecycle.
Key Responsibilities:
- Own the technical relationship with the client, acting as the primary technical point of contact and trusted advisor for platform usage and strategy
- Develop a deep understanding of the client’s architecture and operations, continuously assessing how the platform is used andidentifyingareas for improvement
- Proactivelyidentifyand manage risks, defining mitigation plans and tracking technical dependencies that couldimpactperformance, availability, orscalability
- Provide architectural and operational guidance, especially around high-risk changes, complex integrations, and critical platform operations
- Lead technical governance, delivering regular operational and business reviews with clear recommendations based on platform capabilities and client needs
- Coordinate cross-functional responses, working with engineering and subject matter experts to resolve complex technical issues and ensure alignment
- Orchestrate high-impact incidents and escalations, ensuring effective communication, structured response, and progress toward resolution
- Drive long-term technical success, anticipatingclient needs and ensuring readiness for growth, scale, and platform evolution
This is a remoteposition. A remote position does not require job dutiesbeperformed within proximity of a Visa office location. Remotepositions maybe requiredto be present at a Visa office with scheduled notice.
Qualifications
Basic Qualifications:
- 5 or more years of relevant work experience with a Bachelor's Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD
Preferred Qualifications:
- 6 or more years of work experience with a Bachelor's Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
- Bachelor’s degree in Computer Science, Engineering, or a related technical field (or equivalent practical experience)
- Proven experience inTechnical Account Management, Solutions Architecture, or similar client-facing technical roles
- Strong background incloud platforms, APIs, and distributed systems
- Experience working withenterprise clients in fintech, banking, or payments environments
- Solid understanding ofsoftware architecture, integrations, and system reliability concepts
- Experience supporting orparticipatinginincident management and escalationprocesses
- Ability to communicate effectively withsenior technical stakeholders and leadership
- Strong problem-solving skills with ability tooperateincomplex, multi-team environments
- Main Performance Indicators:
- Effectiveness in coordinating resolution during high-severity incidents
- Quality and consistency of technical governance and client reviews (MBRs/QBRs)
- Delivery of actionable technical recommendations to clients
- Improvement in client platform health and operational maturity
- Adoption of platform capabilities and best practices
- Reduction of technical risks and effective execution of mitigation plans
Visa is an EEO Employer
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Originally posted on Himalayas