部署产品经理 - AI代理 (欧洲、中东和非洲)
Forward Deployed Product Manager - AI Agent (EMEA)
Cresta 释放客户体验的真正潜力，将每一次对话转化为竞争优势。Cresta 的统一 AI 平台结合了对话 AI 代理、实时人工代理增强功能和全面的对话智能，以推动每个渠道的收入和效率提升。包括联合航空、科克斯通信和万豪在内的全球领先公司每天使用 Cresta 来打造世界级的客户体验。
Cresta 起源于斯坦福 AI 实验室，已从包括 a16z、Greylock 和 Sequoia 在内的全球领先投资方筹集了超过 2.7 亿美元资金。Cresta 的领导团队包括当今 AI 领域的一些顶尖人才。我们的首席执行官 Ping Wu 曾在谷歌领导过客服 AI 和 Vertex AI 平台，之后加入 Cresta，致力于构建 AI 驱动的客户体验的未来。
在未来几年里，AI 将重新定义世界各地人们与企业互动的方式。来 Cresta 一起构建这个未来吧。
职位简介
作为我们首位 EMEA 前置部署产品经理（AI 代理），你将创建、部署并优化 AI 代理，从而改变我们客户的业务并让他们的客户感到满意。这个高度跨职能且面向客户的职位将产品思维、价值嗅觉和项目领导力与高级客户高管相结合。最终，你将对每个 AI 代理及其为客户带来的成果负责，并将其视为个人使命。你是一个富有创造力、务实的问题解决者，在快节奏的环境中茁壮成长，愿意亲自参与建设，并擅长将模糊的需求转化为执行力。
在这个职位上，你将与前置部署工程师（FDEs）合作，他们将支持 AI 代理的构建、集成和优化，确保每个 AI 代理的成功。你还将与产品和工程团队紧密合作，提供紧密的反馈循环和定制工具，这些将塑造我们平台的未来。作为 EMEA 地区的第一位员工，你还将发挥关键作用，为该地区该职位设定标准，并帮助我们在扩展过程中壮大团队。
你将负责的工作
- 对客户 AI 代理的结果负责——定义并实现能够带来变化的指标。这包括发现更多的自动化机会，以提供更大的价值！为此，你需要…
- 管理 AI 代理的部署生命周期——从范围定义和启动到发布和发布后的优化
- 设计、构建、测试并迭代 AI 代理
查看英文原文
Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.
Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, Ping Wu, founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.
Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.
About the Role
As our first EMEA Forward Deployed Product Manager, AI Agent, you will create, deploy and optimize AI Agents that transform our customers’ businesses and delight their customers. This highly cross-functional and customer-facing role blends product thinking, a nose for value, and project leadership with senior customer executives. At the end of the day, you own each AI Agent and the outcomes they drive for our customers, and you take that personally. You are a creative, pragmatic problem solver who thrives in fast-paced environments, rolls up your sleeves to build, and excels at turning ambiguity into execution.
In this role, you’ll partner with Forward Deployed Engineers (FDEs) who will support the build, integrations and optimization to make each AI Agent successful. You’ll also work closely with product and engineering, providing a tight feedback loop and custom tooling that will shape the future of our platform. As the first hire in EMEA, you’ll also play a key role in setting the standards for the role in the EMEA region and helping to grow the team as we scale.
What You’ll Do
- Own AI Agent outcomes for our customers — defining and delivering on the metrics that move the needle. This includes finding additional automation opportunities that can provide even more value! To do this, you’ll…
- Own the deployment lifecycle for AI Agents — from scoping and kickoff to launch and post-go-live optimization
- Design, build, test and iterate on AI agents in partnership with FDEs using Cresta’s internal tools and the latest technologies to deliver the highest customer ROI
- Serve as the AI Agent SME for the EMEA Sales cycle, partnering on demos, solutioning, and deal reviews to ensure technical feasibility, value articulation, and successful handoff to deployment.
- Lead customer relationships and act as the primary point of contact for AI Agent. Help customers move faster to ensure we can deliver quickly and effectively.
- Facilitate workshops and design sessions with customer stakeholders to align on agent use cases, workflows, and success criteria
- Work closely with FDEs to ensure smooth implementation, build new capabilities as needed and provide feedback and improvements to our broader platform
- Improve our playbooks for agent development and customer deployment
- Build our forward deployed practice for EMEA, setting the standards for future growth
What We’re Looking For
- 5+ years of experience in Technology Consulting, Implementations, Product, or Customer Success roles, ideally working closely with AI or LLM first products
- Hands-on work style – curiosity with a bias for action. You anticipate needs and bottlenecks and deliver with urgency and care.
- Experience leading complex deployments, owning customer relationships (including senior customer stakeholders), and working cross-functionally
- Strong technical understanding, systems thinking and exposure to building Agents (not necessarily conversational, personal projects count!)
- Comfortable working with ambiguity and learning quickly in a dynamic startup environment
- Passion for AI, automation, and shaping the future of customer experience
Bonus Points
- Background in product management, conversation design or forward deployed engineering roles
- Experience in a startup or high-growth SaaS environment
- Familiarity with customer support and contact center operations
Perks & Benefits:
We offer a comprehensive and people-first benefits package to support you at work and in life:
- Comprehensive medical, dental, and vision coverage with plans to fit you and your family
- Paid parental leave for all new parents welcoming a new child
- Remote work setup budget to help you create a productive home office
- Monthly wellness and communication stipend to keep you connected and balanced
- 20 days of vacation time
Compensation at Cresta
Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table.
Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family.
Our use of AI in recruiting: We may use AI tools in our recruiting process, which require human review and oversight. If you have questions about our use of AI or wish to opt out, please contact recruiting@cresta.ai (if you are opting out, please use the subject ‘Opt-Out’ in your email).
Recording & AI transcription: We do not authorize candidates to record or use AI transcription of any interview by phone, notetaker app, AI glasses, or other device. Candidates may request an exception or accommodation for review during the interview process as needed.
Recruiting impersonation scams: We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored.