内部沟通
Internal Communications
我们相信，人们与财务的互动方式将在未来几年大幅改善。我们致力于通过构建数千名开发者用来创建自己产品的工具和体验，推动这一变革。Plaid 为数以百万计的人们依赖的工具提供支持，帮助他们过上更健康的财务生活。我们与 Venmo、SoFi、多家财富 500 强公司以及许多大型银行合作，让人们对自己的财务账户连接到他们想要使用的应用和服务变得简单。Plaid 的网络覆盖美国、加拿大、英国和欧洲的 12,000 家金融机构。公司成立于 2013 年，总部位于旧金山，设有纽约、西雅图、华盛顿特区、罗利、伦敦和阿姆斯特丹的办公室。
Plaid 正处于历史上最激动人心的篇章之一——而这个职位的存在就是为了确保每位 Plaid 员工都能感受到这一点。作为内部传播负责人，你将建立并负责系统、渠道和项目，使 Plaid 员工了解我们的使命和未来的机遇。这包括面向员工的传播和项目，涵盖多个渠道，包括每月的全员会议和每半年的业务回顾，以及为领导层提供变革管理支持。
这是一个构建者角色：你将对现有的内容进行程序化处理，定义基础设施、节奏和编辑策略，提升我们作为公司的沟通方式。
你将在塑造 Plaid 内部人工智能叙事中发挥核心作用，帮助员工理解人工智能将带我们走向何方，以及它对他们工作意味着什么。
你将作为执行团队和创始人兼首席执行官的可信赖顾问，具备高管级别的影响力和判断力，在关键时刻为领导者提供建议。你还将与组织中的高级领导者密切合作，并与人力资源团队（首席人力资源官、HRBP、WPE、薪酬、学习与发展）的跨职能合作伙伴紧密协作。
职责：
高管传播
- 作为可信赖的传播伙伴，为 Plaid 领导层制定传播策略、项目和内容，面向内部受众。
- 负责高影响力的高管内容，涵盖谈话要点、邮件、演示文稿和 Slack 消息，用于重要的公司活动，如全员会议、半年度业务回顾以及其他公司范围的演示和沟通。
- 与领导者密切合作，将战略或计划转化为清晰、有说服力的内容
查看英文原文
We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Seattle, Washington D.C., Raleigh, London, and Amsterdam.
Plaid is in one of the most exciting chapters in its history — and this role exists to make sure every Plaid employee feels it. As Internal Communications Lead, you'll build and own the systems, channels, and programs that keep Plaids informed, aligned, and energized about our mission and the opportunity ahead. This spans employee-facing comms and programming across channels, including programming and producing monthly All Hands and Half-yearly Business Reviews, and supporting leaders with change management.
This is a builder role: you'll take what exists and programmatize it, defining the infrastructure, cadences, and editorial strategy that elevate how we communicate as a company.
You'll play a central role in shaping Plaid's internal AI narrative, helping employees understand where AI is taking us and what it means for their work.
You'll operate as a trusted advisor to Plaid's executive team and founder CEO, with the exec presence and judgment to counsel leaders on high-stakes moments. You will also work closely with senior leaders across the org as well as cross functional partners across the people team (Chief People Officer, HRBPs, WPE, Comp, Learning and Development)
Responsibilities:
Executive Communications
- Act as a trusted comms partner to Plaid leaders, shaping communications strategy, programming, and content for internal audiences.
- Own high-impact exec content spanning talking points, emails, presentations, and slack messages for big company moments like All Hands, Half-yearly Business Reviews and, and other company-wide presentations and communications.
- Work closely with leaders to turn strategies or initiatives into clear, compelling stories that resonate across the company.
Company-Wide Internal Communications
- Plaid is in its most exciting chapter. This person owns the narrative that makes that real for employees, connecting day-to-day work to the bigger opportunity in fintech infrastructure and AI.
- Own internal comms strategy from All Hands and HBRs to weekly Q&As, org announcements and major updates.
- Help Plaids understand where our business is headed, why it matters, and how their work connects to the mission.
- Keep messaging aligned across leaders so it’s consistent, clear, and lands well at scale.
- Own Plaid's internal AI narrative. helping Plaids understand our AI strategy, what it means for the company's trajectory, and how it will shape their work.
Cross-Functional Partnership
- Partnering with internal teams across the company, including People, Workplace, Security, Finance, and Legal, and others to ensure all communications to employees are clear, effective, and consistent with our overall communication strategy and messaging
- Work across teams to keep internal and external narratives aligned, especially around big moments like Effects, product launches, fundraises and M&A, and leadership announcements.
- Partner with production teams to bring events like All Hands, HBRs, and AI days to life, both live and recorded.
- Lead change comms for key initiatives, helping employees navigate transitions with clarity and confidence.
Program Systems, Channels, and Tools
- Define and own Plaid's internal communications operating model, covering the channels, cadences, content types, and editorial calendar that govern how information flows across the company.
- Build a channel strategy that makes deliberate choices about when to use Slack, email, video, intranet, live events, or asynchronous formats, and why.
- Be a practitioner of AI: actively leverage AI tools in the craft of communications and help establish how AI augments internal comms work at Plaid.
- Create repeatable playbooks and templates for recurring programs (All Hands, org changes, executive comms) that scale without adding headcount.
- Own and continuously improve Plaid's intranet and internal platforms as communication infrastructure, not just publishing channels.
Employer Brand + Culture
- Identify and execute ways to highlight Plaid’s culture and showcase the strength of our team on social media (e.g., campaigns like Woven https://www.youtube.com/watch?v=YOGAwUjl2E8).
- Own and continuously improve content on Plaid.com/careers http://Plaid.com/careers.
- Partner with internal teams to create blog content that brings to life what it’s like to work at Plaid.
Qualifications:
- At least 7+ year working in an internal communications function at a fast-paced tech company (ideally someone who has worked closely with a founder)
- Demonstrated track record of building or significantly scaling an internal communications program. Can point to specific systems, channels, or programs they architected from scratch or materially elevated.
- Excellent communication, collaboration and interpersonal skills, both written and verbal – and the ability to engage and understand technical and non-technical audiences
- Comfort and fluency with AI tools in communications practice; experience developing or owning an AI-related narrative (internal or external) strongly preferred.
- Experience with producing high quality and engaging All Hands team meetings
- Strong executive presence and track record of counseling senior leaders, including founder/CEOs, on high-stakes communications.
- Experience partnering closely with internal operations teams, like HR, IT, Workplace, Legal, etc.
- High attention to detail and ability to distill complex ideas into clear guidance and written/verbal communications
- Experience as an effective team of one or lean team: ability to hold both the strategic vision and execute at the ground level without delegating the work.
- Video editing + AI skills a plus
Our mission at Plaid is to unlock financial freedom for everyone. To support that mission, we seek to build a diverse team of driven individuals who care deeply about making the financial ecosystem more equitable. We recognize that strong qualifications can come from both prior work experiences and lived experiences. We encourage you to apply to a role even if your experience doesn't fully match the job description. We are always looking for team members that will bring something unique to Plaid!
Plaid is proud to be an equal opportunity employer and values diversity at our company. We do not discriminate based on race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, military or veteran status, disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local laws. Plaid is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance with your application or interviews due to a disability, please let us know at accommodations@plaid.com.
Please review our Candidate Privacy Notice here https://plaid.com/legal/#candidate-privacy-notice.
Additional compensation in the form(s) of equity and/or commission are dependent on the position offered. Plaid provides a comprehensive benefit plan, including medical, dental, vision, and 401(k). Pay is based on factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience and skillset, and location. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.