Caseworker - 12-Month Contract
我们的团队成员是所有工作的核心。在Cencora，我们共同肩负着创造更健康未来的责任，这里的每一位员工对我们实现这一目标都至关重要。如果您希望在医疗健康的核心发挥作用，加入我们创新的公司，帮助我们改善全球人们和动物的生活。立即申请！
职位详情
此职位支持Cencora通过Innomar Strategies业务在加拿大市场推广的患者和医疗服务提供者支持以及药品商业化服务。
本职位描述为标准化的非合同参考描述，是为Cencora内部组织一致性和人才架构目的提供的全球参考工具。它不会改变实际的工作职责、责任、汇报关系、工作条件、职级、薪酬或其他雇佣的关键条款和条件。
实际职责和责任可能根据业务需求、当地要求和运营实践而有所不同。如果某位员工的职位由雇佣协议、当地条款和条件、先前的职位描述或集体谈判协议规定，则在出现不一致时，这些文件应优先适用。强制性当地法律也应优先适用。
- 协助报销流程，以确保在客户运营和患者支持流程中对覆盖相关请求进行及时、准确和一致的处理。
- 协调与福利相关的文件、案件更新、后续活动和报销支持沟通，以推动案件进展。
- 解决常规报销问题、文件缺失和流程异常，以减少延误并支持获得相关结果。
- 维护准确的案件记录、报销文件和系统更新，以支持运营可见性、报告准备和流程控制。
- 监控报销趋势、重复性问题和升级指标，以支持主动解决问题和服务连续性。
- 与内部和外部利益相关者合作，统一沟通内容，明确报销要求，并支持案件解决。
- 参与流程改进、流程更新和运营准备工作的努力，以加强可扩展且面向未来报销支持服务。
教育：
· 需要高中文凭/GED或同等经验。
工作经验：
· 2年以上报销相关工作经验
查看英文原文
Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!
Job Details
This role is in support of Cencora’s patient and provider support and pharma commercialization services in Canada marketed through our Innomar Strategies business.
This job profile description is a standardized, non-contractual reference description and global reference tool provided for organizational consistency and talent architecture purposes across Cencora. It does not alter actual job duties, responsibilities, reporting lines, working conditions, grading, compensation, or other essential terms and conditions of employment.
Actual duties and responsibilities may vary based on business needs, local requirements, and operational practices. Where a team member's role is governed by an employment agreement, local terms and conditions, prior job description or collective bargaining agreement, those documents shall prevail in case of any inconsistency. Mandatory local laws shall also prevail.
- Assists reimbursement processes to enable timely, accurate, and consistent handling of coverage-related requests across customer operations and patient support workflows.
- Coordinates benefits-related documentation, case updates, follow-up activities, and reimbursement support communications to advance case progression.
- Resolves routine reimbursement issues, documentation gaps, and workflow exceptions to reduce delays and support access-related outcomes.
- Maintains accurate case records, reimbursement documentation, and system updates to support operational visibility, reporting readiness, and workflow control.
- Monitors reimbursement trends, recurring issues, and escalation indicators to support proactive issue resolution and service continuity.
- Works with internal and external stakeholders to align communications, clarify reimbursement requirements, and support case resolution.
- Contributes to process improvements, workflow updates, and operational readiness efforts that strengthen scalable and future-oriented reimbursement support services.
Education:
· High School Diploma/GED or equivalent experience required.
Work Experience:
· 2+ years of experience in reimbursement support, patient services, customer operations, healthcare support services, case coordination, claims support, or a related field required.
Certifications:
· Certification in reimbursement support, patient access, customer support, service management, customer relationship management systems, or process improvement preferred.
What Cencora offers
We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.
Full timeEqual Employment Opportunity
Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email . We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned
Accessibility Policy
Cencora is committed to fair and accessible employment practices. When requested, Cencora will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.
This posting is intended to fill an existing vacancy for our Caseworker - 12-Month Contract role.Affiliated Companies:
Affiliated Companies: Innomar StrategiesOriginally posted on Himalayas