技术项目经理，业务系统
Technical Program Manager, Business Systems
关于 Outreach
Outreach 成立于 2014 年，是唯一一个完整的代理 AI 平台，专为收入团队设计。Outreach 将代理 AI、对话智能和辅助 AI 融入其中，为收入流程中的数百种用例提供支持。从新客户开发到扩展、交易加速、提高留存率和预测，Outreach AI 自动化工作流程，让销售团队能够专注于更具战略性的对话和行动。收入负责人可以从连接的账户可见性、绩效洞察和每个 GTM 团队的更高预测准确性中受益。全球领先的企业组织使用 Outreach 来驱动他们的收入团队，包括 Databricks、SAP、Siemens 和 Verizon 等。
关于团队
在 Outreach，Business Systems 的使命是规模化地启用和增强企业流程。我们是一个集中化的团队，为其他 Outreach 员工提供一系列服务，帮助他们高效地服务我们的客户和彼此。我们围绕着强大的批判性思维者构建团队——这些个体能够应对不确定性，并帮助我们在探索和转型的旅程中前进。
职位描述
作为高级技术项目经理，您将领导并交付跨团队的高影响力项目，包括工程、产品、GTM、财务、支持运营、法律、隐私、市场和分析团队。您将指导我们的以云为主导的架构策略，优化业务流程，并推动可扩展的系统集成和实施。此职位需要强大的主人翁意识、责任感和卓越的沟通能力——在不确定性和高度动态的环境中精准且清晰地交付结果。您将预判风险，快速适应，评估自建与采购选项，将技术解决方案与业务目标对齐，并交付能够无缝连接组织内系统和团队的流程能力。此职位提供了在多个功能领域——产品与工程、GTM、财务和客户系统——工作的机会，适合一位充满好奇心、适应性强，并渴望将技术深度与业务影响相结合的人。
地点：该职位可在西雅图混合办公或美国境内远程办公（优先太平洋时间）。
您的日常任务将包括
领导涵盖 Business Systems Engineering、产品、支持运营、财务、市场、隐私和其他跨职能团队的大规模跨职能项目，以实现与业务目标一致的战略举措。
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About Outreach
Outreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few.
About the Team
At Outreach, Business Systems’ mission is to enable and enhance corporate processes at scale. We are a centralized team providing a suite of services to other Outreachers, helping them to efficiently serve our customers and each other. We are building the team around strong critical thinkers - individuals who can navigate ambiguity and help us along our journey of discovery and transformation.
The Role
As a Senior Technical Program Manager, you will lead and deliver high-impact, cross-functional initiatives across teams, including Engineering, Product, GTM, Finance, Support Operations, Legal, Privacy, Marketing and Analytics You’ll guide our cloud-first architecture strategy, streamline business processes, and drive scalable system integrations and implementations. This role demands strong ownership, accountability, and exceptional communication — delivering results amid ambiguity and in a highly dynamic environment with precision and clarity. You’ll anticipate risks, adapt quickly, assess build-vs-buy options, align technical solutions with business objectives, and deliver process capabilities that seamlessly connect systems and teams across the organization. This role offers the opportunity to work across diverse functional domains — Product & Engineering, GTM, finance, and customer systems — ideal for someone who is curious, adaptable, and eager to connect technical depth with business impact
Location: This position can be in hybrid in Seattle or remote within the US (prefer PST).
Your Daily Adventures Will Include
Lead large cross-functional programs spanning Business Systems Engineering, Product, Support Operations, Finance, Marketing, Privacy, and other cross-functional teams to deliver strategic initiatives aligned with business objectives.
Own program execution — driving scope, schedules, risks, dependencies, and stakeholder alignment to ensure successful delivery outcomes.
Drive alignment across technical and non-technical stakeholders by translating high-level, ambiguous business goals into clearly documented systems and technical requirements that enable scalable, working solutions.
Identify and resolve delivery bottlenecks, negotiate trade-offs, and maintain alignment through changing priorities.
Partner with teams to improve processes, streamline operations, and drive efficiency across tools and workflows.
Apply technical acumen to assess architecture, data, and integration impacts; influence scalable design decisions and mitigate risks in collaboration with engineering team.
Drive effective teamwork, communication, collaboration, and commitment across multiple disparate groups with competing priorities.
Our Vision of You
6+ years of experience as a Technical Program Manager, Engineering Operations, or a similar role within a fast-paced SaaS environment.
Bachelor’s or Master’s degree in Computer Science or a related technical discipline, or equivalent experience.
Proven success leading complex, cross-functional programs across multiple systems and teams.
Strong program management, organizational, and problem-solving skills with the ability to balance technical depth and business context.
Hands-on experience implementing or integrating GTM tools within Salesforce
Proven experience managing or optimizing quote-to-cash processes, including pricing, quoting, billing, and order management workflows.
Solid understanding of system architecture, data flows, and integration, with the ability to flag and manage technical risks.
Skilled in roadmap planning, scoping, and discovery for large—scale initiatives, with expertise in defining and documenting requirements, managing dependencies, and communicating progress across all levels.
Adept at navigating ambiguity, managing competing priorities, and adapting to dynamic environments.
Trusted for ownership, accountability, and delivery excellence – consistently driving stakeholder alignment and execution clarity.
Excellent communicator – clear, empathetic, and confident across both technical and executive stakeholders.
Embody our core values: We Take Ownership, We Win As One Team, We Are Trusted Advisors.
Why You’ll Love It Here
• Flexible time off
• 401k to help you save for the future
• Generous medical, dental, and vision coverage for full-time employees and their dependents
• A parental leave program that includes options for a paid night nurse, and a gradual return to work
• Infertility/ assisted reproductive services benefit
• Employee referral bonuses to encourage the addition of great new people to the team
• Snacks and beverages in the Office, along with fun events to celebrate
• Diversity and inclusion programs that promote employee resource groups like Outreach Women's Network, Latinx community, Outreach Black Connection, AAPI community, Pride/LGBTQIA+, Gender+, Disability Community, and Veterans/Military
Outreach is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Our success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you.