解决方案架构师
Solution Architect
#### 公司简介
一切始于工程师Fred Luddy为他的同事Phyllis编写代码，自动化了一个繁琐的任务。她感动得喜极而泣。这一时刻激发了Fred创建一家公司，让每个人都能摆脱琐事，专注于有意义的工作。如今，ServiceNow是业务重塑的AI控制中心。我们的ServiceNow AI平台整合任何AI、任何数据和任何工作流，帮助85%的财富500强®企业更聪明、更快、更好地工作。我们正在构建一种AI原生文化，让技术和人才携手并进，势不可挡。而我们才刚刚开始。
加入我们，让AI为人们工作。
#### 职位描述
作为解决方案架构师，你将作为客户采用和利用Pyramid平台的可信赖技术顾问。你将加入一个负责支持客户和合作伙伴开发企业商业智能与分析解决方案的团队。你需要成为该平台的专家，以便能够就最佳实践和建议进行专业讨论，指导客户如何最大化他们的体验和能力。这些知识还应被用来为客户的各个层级提供一流的解决方案。
你将参与各种项目，包括上手支持、指导、解决方案开发和客户人员补充。
- 协助客户开发用于BI、高级分析和数据科学的云或本地解决方案
- 识别客户的未来需求，并与CSM紧密合作，制定扩展和销售活动
- 对项目负责，并与包括客户资源和同事在内的多学科团队协作
- 在客户中建立信任和信心，确保实现商业目标
- 协助新客户进行平台设置、数据集成、用户培训和最佳实践实施
#### 要求
在行业、管理咨询或系统集成商环境中获得的强大的利益相关者参与和管理技能。
- 计算机科学、数据科学（或相关领域）学位，或5年以上BI与分析经验。
- 使用商业智能和分析工具（Pyramid、Tableau、Power BI等）开发信息报告和仪表板的经验。
- 展示在基于数据的分析解决方案设计和开发方面的经验，使用相关技术（SSAS、
查看英文原文
#### Company Description
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
#### Job Description
As a Solution Architect you will serve as a trusted and technical consultant for customers adopting and leveraging the Pyramid platform. You will join a team responsible for supporting customers and partners in developing enterprise Business Intelligence & Analytical solutions. You will be expected to become a platform expert so you can speak intelligently on the best practices and recommendations that teach customers how to maximize their experience and capabilities. This knowledge should also be leveraged to deliver best in class solutions for use at all levels of client organizations.
You will participate in various engagements including onboarding, mentoring, solution development and customer staff augmentation.
- Assist clients with developing cloud or on-premise solutions for BI, advanced analytics and data science
- Identify client future needs and work in close relationship with the CSM to create expansion and up sell activities
- Take ownership of projects and collaborate with multi-disciplined teams including client resources and colleagues
- Instilling trust & confidence with the client, ensuring commercial objectives are achieved
- Assist new clients in platform setup, data integration, user training, and best practice implementation
#### Qualifications
Strong stakeholder engagement and management skills gained in industry, management consultancy, or system integrator environments.
- Degree in Computer Science, Data Science (or related field) and/or 5+ years of BI & Analytics experience.
- Experience using business intelligence and analytical tools (Pyramid, Tableau, Power BI, etc.) to develop informative reports and dashboards.
- Demonstrate experience in the design and development of data based solutions for analytics with related technologies (SSAS, SAP BW/ Hana, Snowflake etc.) and relevant languages (SQL variants, MDX etc.).
- Experience working in regulated industries such as finance, healthcare or public sector is a plus.
#### Additional Information
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. [Learn more here](https://careers.servicenow.com/life-at-servicenow#workpersonas). To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [globaltalentss@servicenow.com](mailto:globaltalentss@servicenow.com) for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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