高级总监，索赔人力管理
Senior Director, Claims Workforce Management
职位职责：制定构建和自动化重复性能力及情景规划模型的战略，以支持服务、质量和效率标准。影响高级管理层的战略计划，以满足短期和长期业务目标。这是一个战略性员工管理领导职位，支持大规模理赔运营。
关键信息：必须已获得在美国工作的授权，无需当前或未来任何基于就业的签证担保。此职位不提供任何签证类型的担保，包括基于就业的H-1B、L-1、O-1、H-1B1、F-1、J-1、OPT或CPT签证。
申请此职位的候选人可以远程在家工作，地点在美国任何地方。
在理赔运营中具有员工能力及人员配置计划开发经验者优先。
- 制定和指导员工管理政策、目标、运营和计划
- 定义客服中心内员工管理的整体愿景，确保设定可实现的目标和里程碑
- 根据组织的使命和战略方向，确定与之一致的优先事项和机会，带领员工管理团队
- 分析运营并影响关键绩效指标，根据趋势和预测结果影响人员配置模型策略，以创建最有效和高效的客服中心支持模型
- 开发并指导跨部门合作，以在客服中心的员工管理部门内保持有效的运营
- 监督与业务相关方合作制定员工管理预算和招聘策略，确保其符合运营和业务目标
- 建立运营目标、最佳实践和培训计划，以支持客服中心并推动质量和效率标准
- 监督员工管理职能中的入职、招聘、晋升、调动以及绩效和/或奖励决策等战略举措，以支持未来的增长和战略
- 执行其他指派的任务
- 遵守所有政策和标准
教育/经验：需要学士学位和10年以上相关经验，包括之前管理经验或通过相关知识、职责、范围和技能成就获得的同等经验
查看英文原文
Position Purpose: Defines the strategy for the building and automation of recurring capacity and scenario planning models to support service, quality, and efficiency standards. Influences senior leadership on strategic plans to meet short-term and long-term business objectives. This is a strategic workforce management leadership role supporting a large-scale claims operation.
Key Details: Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Sponsorship and future sponsorship are not available for this opportunity, including employment-based visa types H-1B, L-1, O-1, H-1B1, F-1, J-1, OPT, or CPT.
Applicants for this job have the flexibility to work remote from home anywhere in the United States.
Experience developing workforce capacity and staffing plans within a claims operation is highly preferred.
- Plans and directs workforce management policies, objectives, operations, and initiatives
- Defines the overall vision for workforce management within the contact center to ensure achievable goals and milestones are set
- Prioritizes initiatives and opportunities consistent with mission and strategic direction of the organization to lead the workforce management team
- Analyzes operations and influences key performance criteria to influence staffing model strategies based on trends and forecasted results to create the most effective and efficient support models for contact center
- Develops and directs the inter-departmental partnerships to collaborate and maintain effective operations within the workforce management department of the contact center
- Oversees efforts in development of workforce management budget and hiring strategies with business stakeholders to ensure they are in line with the operational and business goals
- Establishes operational targets, best practices, and training programs to support the contact center and drive quality and efficiency standards
- Oversees the strategic initiatives related to onboarding, hiring, recent promotes, transfers and performance and/or reward decisions within workforce management function to support future growth and strategy
- Performs other duties as assigned
- Complies with all policies and standards
Education/Experience: Requires a Bachelor's degree and 10+ years of related experience, including prior management experience or equivalent experience acquired through accomplishments of applicable knowledge, duties, scope and skill reflective of the level of this position. 5+ years management experience preferred.
Pay Range: $146,000.00 - $269,600.00 per year
At Centene, we connect people to the care they need to live healthier lives — and the work you do here makes that impact real every day. You’ll take on meaningful challenges that directly support individuals, families, and communities, building your skills while making healthcare more accessible and effective. It’s work with a purpose you can see, backed by a team committed to improving lives well beyond the workday.
Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status. Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility.
Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.
Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act
Originally posted on Himalayas