支持应用开发工程师
Support Application Developer
Case IQ 是一家领先的 B2B SaaS 公司，专注于治理、风险和合规（GRC）领域，帮助组织打造更安全、更具责任感的工作环境。我们提供全面的解决方案，使组织能够从被动应对转向主动风险管理。我们的软件帮助合规、人力资源、法律和调查团队报告、管理、调查和预防工作场所风险——包括道德违规、欺诈、骚扰、歧视、安全事件和第三方问题，从而更好地保护员工、文化和业务。
依托超过 25 年的行业专业知识，并受到财富 500 强公司的信任，Case IQ 已经支持了数百万起案件的管理，并帮助缓解了数十亿美元的财务和声誉风险。
职位概述
软件应用开发人员将通过解决客户问题、提升服务体验，并与其他团队合作来增强客户成果，以支持 Case IQ 客户。在与内部利益相关者紧密合作的过程中，该职位需要在不断扩展的 B2B SaaS 环境中平衡质量、速度、协作和良好的判断力。
你将负责
- 使用 Node.js 和 Backbone.js 框架进行全栈开发
- 修改数据并更新 SQL 类型数据库的数据库结构
- 审查并完成分配的工单，根据需要管理反馈循环
- 运用故障排除技能，通过电子邮件和电话为客户提供技术支持
- 确保客户请求在 SLA 要求内得到确认和解决
- 在应用程序中调试报告的问题，同时测试和验证更改
- 持续更新和管理 GitHub 分支和变更
- 使用基于 Linux 的操作系统，通过 Docker 管理和部署应用程序变更
- 参与产品演进，获取新知识以提升支持能力
- 在处理公司系统、客户信息和内部流程时，保持并推广高标准的安全性、保密性和合规性。
成功的表现
- 30 天：完成入职培训、岗位专项培训以及必要的安全/合规要求。了解 Case IQ 的产品、客户、系统、团队流程和岗位重点。
- 60 天：在经理的支持下，通过清晰的文档和及时的升级，开始处理客户请求或分配的支持流程。
- 90 天：独立解决常见问题，保持准确的案件记录
查看英文原文
Case IQ is a leading B2B SaaS company in the governance, risk, and compliance (GRC) space, helping organizations build safer, more accountable workplaces. We offer a comprehensive suite of solutions that enable organizations to move from reactive approaches to proactive risk management. Our software helps teams across compliance, HR, legal, and investigations report, manage, investigate, and prevent workplace risk - including ethics violations, fraud, harassment, discrimination, security incidents, and third-party issues - so they can better protect their people, culture, and business.
Backed by over 25 years of domain expertise and trusted by Fortune 500 companies, Case IQ has supported the management of millions of cases and helped mitigate billions in financial and reputational risk.
Role Summary
The Software Application Developer will support Case IQ customers by resolving issues, improving service experiences, and partnering across teams to strengthen customer outcomes. Working closely with internal stakeholders, this role is expected to balance quality, speed, collaboration, and sound judgment in a scaling B2B SaaS environment.
What You'll Do
- Full stack development with JavaScript using Node.js and Backbone.js frameworks
- Modify data and update database structures for an SQL type database
- Review and complete assigned tickets while managing feedback loop as needed
- Utilize troubleshooting skills while providing technical support to customers via email and phone
- Ensure customer requests are acknowledged and resolved within SLA's
- Debug reported issues within the application while testing and verifying changes
- Consistently update and manage GitHub branches and changes
- Utilize a Linux based operating system to manage and deploy application changes via Docker
- Contribute to product evolution andacquirenew knowledge to improve support offering
- Maintain and promotehigh standardsof security, confidentiality, and compliance while handling company systems, customer information, and internal processes.
What Success Looks Like
- 30 Days: Completeintroonboarding, role-specific training, andrequiredsecurity/compliance expectations. Build context on Case IQ's products, customers, systems, team processes, and role priorities.
- 60 Days: Begin handling customer requests or assigned support workflows with manager support, clear documentation, andtimelyescalation.
- 90 Days:Resolve common issues independently,maintainaccuratecase notes, and communicate clearly with customers and internal teams.
- 6 Months: Contribute to improved response quality, documentation, knowledge content, recurring issue visibility, or customer satisfaction.
- 1 Year:Operateas a reliable customer advocate who strengthens support quality, efficiency, and cross-functional problem solvingand helping mentor junior developers / collab within team
Who You Are
- Graduate of a university or college computer science program
- Strong basis in building web applications using JavaScript, HTML5 and CSS3
- Excellent communication skills, verbal and written, with a superior command in English
- Eager to constantly learn and applynew technologies
- Experience with NGINX, Bootstrap, jQuery, Backbone, PostgreSQL, Redis,ElasticSearch, Mocha and Git
- Portfolio,demosor published JavaScript code on GitHub (Asset)
Perks and Benefits
- Work remotely within a flexible work environment
- Competitive company-paid benefits plan starting day 1!
- Generous professional development budget
- Half-day Fridays in the summer
Selected candidates will be contacted through BambooHR (please check your junk mail).
Case IQ is an equal opportunity employer. All qualified applicants are given consideration regardless of race, religion, color, gender, sex, age, sexual orientation, gender identity, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable employment laws. If you have a disability or special need that requires accommodation, please contact us at [hr@caseiq.com](mailto:hr@caseiq.com).