客户成功经理
Customer Success Manager
**TL;DR:** 如果你：
- 对工业客户工程用例充满好奇心；
- 喜欢在客户用例发现和快速产品功能开发之间起到桥梁作用；
- 有为企业客户部署复杂AI系统的经验；
- 技术能力强，有商业意识，知道如何拓展客户账户…
…你应该申请这个职位！
**关于P-1 AI：**
在P-1 AI，我们正在打造一个名为Archie的面向现实世界的AI工程师代理。我们最大化Archie的人性化程度，使其无缝融入现有的工程团队和工作流程，以人类工程师的形式呈现。目前Archie相当于一名初级机械和电气工程师，具备对产品设计空间的量化直觉，并能使用复杂的工程工具——这些正是他的人类同事所使用的工具。Archie的技术栈包括自定义的代理框架、结构化设计表示、持续技能学习，以及使用专有的半合成训练数据集和环境进行微调的小型定制模型（SFT和RLVR），这为我们建立了深厚的竞争壁垒。我们的最终目标是构建工程领域的超级智能（ASI）。我们最近宣布获得由NEA领投的5000万美元A轮融资，该轮还引入了前通用电气CEO Jeff Immelt加入董事会。本轮融资还包括来自Anthropic和Nominal的多位AI专家，以及我们原有的天使投资人Google和OpenAI。
**关于这个机会：**
作为客户成功经理，你将负责P-1 AI客户关系的发现、成功和增长。
我们的工业客户正在将其工程组织中引入一种全新的工作者：AI工程师。目前还没有现成的指南，我们需要你来帮助建立它。
你将与客户合作，找到Archie能产生最大影响的地方，然后与我们的FDEs一起确保这些部署的成功。
**关于这个职位：**
- 负责日常部署的成功，与客户和FDEs协作解决障碍、管理优先级，确保Archie发挥最大价值。
- 将客户反馈和新兴用例整理为正式规范，直接推动功能实现和产品开发。
- 在内部产品路线图和优先级讨论中代表客户发声。
- 通过在现有客户和行业中发现新的团队和用例，推动客户扩展。
- 花费大量时间与客户沟通，了解他们的需求和挑战。
查看英文原文
**TL;DR:** If you:
- are insatiably curious about industrial customer engineering use cases;
- enjoy acting as the conduit between customer use case discovery and rapid product feature building;
- have owned complex AI deployments for enterprise customers;
- are technically fluent, commercially minded, and know how to grow customer accounts…
… you should apply for this role!
**About P-1 AI:**
At P-1 AI, we are building an AI engineer agent for the physical world named Archie. We maximize Archie’s anthropomorphism so that he fits seamlessly into existing engineering teams and workflows in the form factor of a human engineer. Archie today is at the level of a junior mechanical and electrical engineer, with quantitative intuition over the product design space and the ability to use complex engineering tools—the same tools his human teammates use. Archie's tech stack includes a custom agentic harness, structured design representation, continual skills learning, and small custom post-trained models (SFT and RLVR) using proprietary semi-synthetic training datasets and environments that create a deep competitive moat. Our ultimate aim is to build engineering ASI. We recently announced a $50 million Series A financing led by NEA, which added former General Electric CEO Jeff Immelt to our board. The round also included several AI luminaries from Anthropic and Nominal alongside our existing angel investors from Google and OpenAI.
**About the opportunity:**
As a Customer Success Manager, you will own the discovery, success, and growth of P-1 AI’s customer relationships.
Our industrial customers are introducing an entirely new kind of worker into their engineering organizations: an AI engineer. There is no playbook for this yet and we want you to help build it.
You'll work with customers to find where Archie can have the most impact, then work alongside our FDEs to make those deployments successful.
**About the role:**
- Own the day-to-day success of deployments, working with customers and FDEs to unblock issues, manage priorities, and make sure Archie is delivering peak value.
- Capture customer feedback and emergent use cases in formal specifications to directly drive feature implementation and product development.
- Serve as a voice of the customer in internal product roadmapping and prioritization discussions.
- Drive customer expansion by finding the next teams and use cases for Archie within existing accounts and across industry.
- Spend considerable time on-site with customers and key stakeholders.
**About you:**
- Experience in customer-facing roles with direct responsibility for AI deployments to enterprise customers.
- Equally comfortable diving into the technical details of a customer use case or engineering tool use pattern, and how it translates into commercial value for a customer.
- Thrive in a face paced environment, preferably with experience at a fast-growing startup.
- Willingness to spend approximately 25% of time at customer sites, increasing to 50-60% during discovery, deployment, and other critical phases.
- Direct experience and domain knowledge in data center engineering, automotive, or aerospace and defense is a plus.
**Location:**
Remote (US/Canada) or in-office in San Mateo, CA. Remote employees spend one week out of six working together in our San Mateo office. Relocation support available.
**Compensation & Benefits:**
Competitive base salary, material performance based variable bonus, meaningful equity ownership, healthcare, dental, vision, 401(k) match, and unlimited PTO.
**Interview process:**
- Introductory call (30 mins)
- Biographical/behavioural interview (45 mins)
- Case study interview (60 mins)
- CEO interview (30 mins)