项目负责人
Program Manager
关于Darkroom
Darkroom是领先的下一代增长营销公司，正在打造明天的品牌。自2017年成立以来，我们致力于重新定义现代机构的可能，用一种为速度、智能和可衡量的影响而设计的模式，取代传统广告巨头的惯性。
我们的核心是一家由Shadow驱动的人类服务公司，Shadow是一个通用的AI商务层，将高管级战略与专有的代理技术相结合。这种融合使我们的团队能够在客户旅程的每个阶段提升创意产出、运营效率和收入创造，从而实现超额回报。
我们的业绩不言自明：在电子商务市场、媒体网络、DTC生态系统和社会电商平台上，带来了数十亿美元的可归因收入。每一次合作都输入到我们的专有数据基础设施中，实现持续的反馈循环，加速增长，提高利润率，并在我们的客户组合中产生复利效应。
最初只是一个精品设计工作室，如今已发展成为美国增长最快的私人公司之一（Inc. 5000）以及2020年代最有效的绩效媒体机构之一（Varos）。我们的创始人因推动技术、营销和广告的交叉领域而被福布斯30岁以下精英榜收录，巩固了Darkroom在媒体创新未来中的关键角色。
关于该职位
这是一个专注于单一客户的职位，帮助一位关键客户将新产品推向市场，Darkroom负责所有媒体渠道。你是该项目的运营负责人：对项目按时、按范围并履行每一项承诺负责，不得有任何时间延误。
这与典型的代理项目经理工作不同。你不是协调一个投资组合。你将深入一家企业客户，掌控运营节奏，并在Darkroom的各个层级中建立问责机制。
你将向Hark项目的增长策略总监汇报，同时有一条虚线向付费媒体总经理汇报。你将每天与付费社交和付费搜索专家、分析人员、创意团队以及客户的自有项目负责人合作。
这是一个完全远程的职位，支持EST时区的团队（上午9点至下午5点EST）。
你将负责的工作
- 服务级别责任。你跟踪我们约定的SLA，生成证明遵守情况的报告，并在必要时进行升级处理。
查看英文原文
ABOUT DARKROOM
Darkroom is the leading next-generation growth marketing firm engineering the brands of tomorrow. Founded in 2017, we set out to redefine what a modern agency could be, by replacing the inertia of legacy advertising behemoths with a model built for speed, intelligence, and measurable impact.
At our core, Darkroom is a human services company powered by Shadow, a universal AI commerce layer that integrates executive-level strategy with proprietary agentic technology. This fusion enables our teams to deliver outsized returns by enhancing creative output, operational efficiency, and revenue generation across every stage of the customer journey.
Our track record speaks for itself: billions in attributable revenue driven across e-commerce marketplaces, media networks, DTC ecosystems, and social commerce platforms. Every engagement feeds into our proprietary data infrastructure, enabling a continuous feedback loop that accelerates growth, improves margins, and compounds results across our client portfolio.
What began as a boutique design studio has evolved into one of the fastest-growing private companies in America (Inc. 5000) and among the most effective performance media agencies of the 2020s (Varos). Our founders were recognized by Forbes 30 Under 30 for advancing the intersection of technology, marketing, and advertising, cementing Darkroom's role as a defining player in the future of media innovation.
ABOUT THE ROLE
This is a dedicated role on a single account, helping a key client bring a brand new product to market, with Darkroom owning all media channels. You are the operational owner of that engagement: the person accountable for the program running on time, in scope, and against every commitment, with no slips in timeline.
That makes this different from a typical agency PM job. You are not coordinating a portfolio. You are going deep on one enterprise client, holding the operating rhythm, and creating accountability within the layers of Darkroom.
You will report to the Director of Growth Strategy on the Hark engagement, with a dotted line to the Managing Director, Paid Media. You will work daily with Paid Social and Paid Search Specialists, Analytics, Creative, and the client's own program leads.
This is a fully remote role supporting a team in the EST time zone (9 AM–5 PM EST).
WHAT YOU'LL DO
- Service level accountability. You track our contracted SLAs, produce the reporting that evidences adherence, and escalate early when something is trending toward a miss. When the client asks whether we hit our commitments, the answer comes from you and it is already documented.
- The Shared Model. You maintain Darkroom's side of the jointly held media plan, forecast, and ramp model, keep it reconciled against actuals, and manage the cadence with the client's team so both sides are always working off the same numbers.
- Scope and budget control. You own hours tracking, scope-versus-delivered reconciliation, and ensuring we stay within scope.
- The operating rhythm. Standups, client status calls, internal syncs, QBR prep. Decisions, action items, and blockers documented and visible to both sides.
- Cross-functional handoffs. Briefs, assets, performance reporting, and campaign builds moving between Media, Creative, and Analytics on schedule, with dependencies mapped.
- Resourcing and capacity. Working with the Director of Growth Strategy and team leads to keep staffing matched to the work, and surfacing capacity risk before it shows up as a slipped deadline.
- Risk escalation. You are the point of escalation for cross-team dependencies and you keep stakeholders aligned without routing every conversation through leadership.
YOU SHOULD APPLY IF THIS SOUNDS LIKE YOU
- You have 3-5+ years of project or program management experience, ideally at a media, marketing, creative, or digital agency
- You're conversant in paid media workflows and terminology: campaign builds, flight dates, creative rotations, reporting cadences, even if you've never bought media yourself
- You build the tracker before someone asks for it, and you notice when a timeline is about to slip before anyone else does
- You're a clear, proactive communicator, comfortable managing up, across, and with clients when needed
- You are a Notion guru. Notion is Darkroom’s spine, and one needs to be fluent in Notion. This means designing and maintaining relational databases, building filtered views, and maintaining SOPs.
- You're comfortable working across Slack, Toggl, and Google Sheets-based trackers as your daily toolkit
- You can juggle multiple accounts and shifting priorities without dropping details
- You hold a high bar for your own output and expect the same from the people you coordinate with
WHAT IT'S LIKE TO WORK AT DARKROOM
Darkroom is not a typical agency. We are looking for A players who want to build something great. We move fast, think deeply, and expect every team member to bring insight and rigor to everything they touch. We hold a high bar for performance, creativity, and ownership — but we also support each other relentlessly. No egos, no red tape — just world-class talent building something remarkable.
We believe in autonomy with accountability, truth over comfort, and outcomes over optics.
- Unlimited PTO + Local holidays (Relevant to your hub): Rebooting is part of the work. Take the time you need to stay sharp.
- Remote-First Culture: Many roles are fully remote. Employees based in or near our New York or Lisbon HQs are expected to work hybrid with weekly in-office time. Hub locations include the Brazil and Spain.
- Parental Leave: Flexible parental leave to support new parents during this important transition.
- Growth: Our interdisciplinary model gives every Darkroomer exposure far beyond their core role. Grow your skills, expand your influence, and stay at the forefront of the industry.
EQUAL OPPORTUNITY STATEMENT
Darkroom is an equal opportunity workplace—we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.