高级经理，服务运营
Sr. Manager, Service Operations
超过20年，Smartsheet 一直赋能团队无缝管理任务并更智能地扩展解决方案。现在，在我们最雄心勃勃的篇章中，我们正在将人类团队与AI代理结合。通过协调代理擅长的工作，自动化手动任务，并在大规模中发现见解，我们为人们腾出空间，专注于真正重要的事情：判断力、创造力和大想法。这就是工作中的魔法，也是我们每天所追求的。
Smartsheet 将工作转化为动态工作，将协作、工作流和内容管理统一到一个灵活、安全、可扩展的无代码平台，让每个人都能持续产生影响——使企业、组织和团队能够在变革的世界中竞争。
收入运营团队正在寻找一位具有战略眼光的高级经理，负责支持全球专业服务业务的日常运营。您将与高级客户运营总监密切合作，监督关键的运营流程、收入管理和重要指标（如预订和收入）的报告/预测。与服务、销售、财务、系统和其他支持职能的业务线负责人合作，您将帮助指导我们的报价到收入流程和分析的战略方向，以及日常运营以支持全球收入增长。
您将向我们的高级客户运营总监汇报。
**您将：**
- 支持我们的报价到收入运营的演变和转型，为业务实现关键成功指标提供框架
- 领导一支由服务运营专家组成的团队，负责支持日常流程，包括月度收入、我们在PSA中的开票以及SOW修订
- 与运营卓越团队合作，实施对我们的报价到收入流程和专业服务自动化（PSA）系统的持续改进
- 建立并监督业务流程标准，帮助我们的服务交付团队与客户互动
- 主动识别运营问题并设计解决方案，使服务交付和销售团队的业务流程更加顺畅
- 与预销售和销售团队合作，支持服务范围定义、估算和工作范围说明（SOW）开发，推动准确的报价和健康的增值服务在整个交易周期中
- 建立范围定义标准和SOW生成流程
查看英文原文
For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day.
Smartsheet transforms work into dynamic work, unifying collaboration, workflows, and content management into a single flexible, secure, scalable, no-code platform that gives everyone the ability to continuously make an impact— so the enterprise, organizations, teams can compete in a transformed world.
The Revenue Operations team is looking for a strategically driven Senior Manager of Professional Services Operations to support the daily operations of the global professional services business. You will work closely with the Sr. Director of Customer Operations to oversee essential operations processes, revenue management, and manage the reporting/forecasting of important metrics such as bookings and revenue. Partnering with the line-of-business leaders across services, sales, finance, systems, and other supporting functions, you will help guide the strategic direction of our quote-to-revenue process and analytics, and daily operations to support global revenue growth.
You will report to our Senior Director of Customer Operations.
**You Will:**
- Support the evolution and transformation of our quote-to-revenue operations, providing the framework for the business to achieve essential success metrics
- Lead a team of services operations specialists responsible for supporting daily processes, including month end revenue, invoicing in our PSA and performing SOW Redlines
- Partner with the operations excellence team to implement ongoing improvements to our quote-to-revenue process and Professional Services Automation (PSA) system
- Establish and oversee business process standards that help our services delivery teams engage with customers
- Actively identify operational issues and design solutions to make business flow better for the PS delivery and sales teams
- Partner with the presales and sales teams to support services scoping, estimation, and statement of work (SOW) development, driving accurate quoting and healthy services attach throughout the deal cycle
- Establish scoping standards and SOW generation processes that improve quote velocity and consistency across the global services sales motion
- Assess deployment risks, anticipate challenges, and provide escalation management when necessary
- Collaborate with key stakeholders and operation partners to develop ongoing reporting of resource capacity, billable utilization, and providing insights and strategies to support forecasted demand.
- Become a trusted and proactive partner across many different teams within Smartsheet
**You Have:**
- 7+ years of experience working in finance or operations roles within SaaS organizations
- Experience in implementations and enhancement projects
- Excellent working knowledge of PSA (Professional Services Automation) tools and ERP systems such as NetSuite.
- Knowledge of how professional services organizations work, best practices and how to optimize processes.
- Hands on operational skill and experience collaborating with IT/Systems teams to push through system changes
- A highly developed ability to investigate, articulate, and translate complex topics into simple ones
- Comfortable working in fast-paced, high-growth environments and be able to help facilitate change
- Curious, independent and proactive, with the ability to delegate as needed
**Current US Perks & Benefits:**
- Employer subsidized medical/vision and dental coverage for full-time employees
- 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)
- Monthly stipend to support your work and productivity
- Flexible Time Away Program, plus Sick Time Off
- US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans
- US employees receive 12 paid holidays per year
- Up to 24 weeks of Parental Leave
- Personal paid Volunteer Day to support our community
- Opportunities for professional growth and development including access to Udemy online courses
- Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account
- Teleworking options from any registered location in the U.S. (role specific)
_Smartsheet provides a competitive base salary range for roles that may be hired in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. In addition, this role will be eligible for a market competitive incentive opportunity._
US Base Salary Pay Range
$135,000—$172,500 USD
**Get to Know Us:**
At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together.
**Equal Opportunity Employer:**
Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, India, and Singapore. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.
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