高级支付支持
Advanced Support Payments
**什么是Cloudbeds的独特之处**
在Cloudbeds，我们不只是在开发软件，而是在改变酒店业。我们智能设计的平台为全球150个国家的物业提供支持，每年处理数十亿美元的预订。从独立物业到酒店集团，我们通过一个统一的平台帮助酒店业主改善运营并提升商业策略，该平台与数百家合作伙伴集成。而且我们拥有完全远程的团队。想象一下，与全球创新者一起工作，打造人工智能驱动的解决方案，解决酒店业主最大的挑战。自2012年成立以来，我们已成为全球最佳酒店PMS解决方案提供商，并再次于2024年登上德勤Technology Fast 500榜单，但我们现在才刚刚开始。
**你将如何产生影响**
作为CB Pay的高级支持教练，你将成为处理CB Pay问题的专家：退款、付款、争议和对账，这些是涉及真实资金和真实信任的案例。你不仅仅是被动应对：你还会通过主动的入职和赋能，帮助酒店业主从第一天起就顺利使用支付功能。你也将成为产品的倡导者，将从实际支付问题中获得的经验反馈给我们的产品团队，让下一位客户不会遇到同样的障碍。这个职位位于酒店业、金融科技和真正客户关怀的交汇点，你需要能够处理不完整的信息以找到正确的答案。
**我们的高级支持团队**
我们的高级支持团队负责处理需要深度理解的CB Pay问题：退款、对账问题、需要真正了解支付流程的争议。我们不仅关注解决当前问题，也关注预防下一个问题，我们以与Cloudbeds其他部门对待前台服务相同的酒店业思维来处理支付相关的问题。
**你将为团队带来什么**
- 作为CB Pay问题（包括退款、付款、争议和对账）的高级联系人，这些问题涉及真实的财务和声誉风险
- 主动支持酒店业主完成支付入职和赋能，而不仅仅是被动地解决问题
- 调查并解决复杂的支付问题，通过处理不完整或模糊的信息找到正确答案
- 成为产品倡导者，将你从实际支付问题中获得的经验反馈给产品和工程团队
- 教育客户
查看英文原文
**What Makes Cloudbeds Unique**
At Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. From independent properties to hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers' biggest challenges. Since our founding in 2012, we've become the World's Best Hotel PMS Solutions Provider and landed on Deloitte's Technology Fast 500 again in 2024, but we're just getting started.
**How You'll Make an Impact**
As an Advanced Support Coach for Payments, you'll be the go-to expert for CB Pay issues: chargebacks, payouts, disputes, and reconciliation, the kind of cases where real money, and real trust, are on the line. You won't just be reactive: you'll also help hoteliers get set up for success with payments from day one through proactive onboarding and enablement. You'll be a product advocate too, feeding what you learn from real payment issues back to our product team so the next customer doesn't hit the same wall. This role sits at the intersection of hospitality, fintech, and genuine customer care, and you'll need to be comfortable working through incomplete information to get to the right answer.
**Our Advanced Support Team**
Our Advanced Support team takes on the CB Pay issues that need real depth: the chargebacks, the reconciliation questions, the disputes that require someone who actually understands how payments work. We care as much about preventing the next issue as solving the current one, and we bring the same hospitality mindset to a payments conversation that the rest of Cloudbeds brings to a front desk.
**What You Bring to the Team**
- Serve as the advanced point of contact for CB Pay issues, including chargebacks, payouts, disputes, and reconciliation, where the financial and reputational stakes are real
- Proactively support hoteliers through payments onboarding and enablement, not just reactive troubleshooting
- Investigate and resolve complex payment issues, working through incomplete or unclear information to get to the right answer
- Act as a product advocate, feeding what you learn from real payment issues back to Product and Engineering
- Educate customers on payments best practices to reduce future disputes and chargebacks
- Track and report on case outcomes and payments-related trends
**What Sets You Up for Success**
- Hospitality operations experience, ideally with a track record of growth in the role
- A few years of experience in payments or fintech
- Comfortable working with numbers and reporting
- Strong problem-solving skills, able to dig deep into complex, technical payment issues
- Excellent written and verbal communication skills
**Bonus Skills to Stand Out (Optional)**
- Knowledge of PCI compliance and chargeback rules
- Fluency in Spanish or Portuguese
**What to Expect - Your Journey with Us**
Behind Cloudbeds' revolutionary technology is a team of redefining what's possible in hospitality. We're 650+ employees across 40+ countries, bringing together elite engineers, AI architects, world-class designers, and hospitality veterans to solve challenges others haven't dared to tackle. Our diverse team speaks 30+ languages, but we all share one language: a passion for innovation and travel. From pioneering breakthroughs in machine learning to revolutionizing how hotels operate, we're not just watching the future of hospitality unfold – we're coding it, designing it, writing it, and shipping it. If you're ready to work alongside some of the brightest minds in tech who are obsessed with using AI to transform a trillion-dollar industry, this is your chance to be part of something extraordinary.
Learn more online at [cloudbeds.com](https://www.cloudbeds.com/)
**Company [Awards](https://www.cloudbeds.com/press/?press_type=company-news&news_category=awards):**
- Best All-In-One Hotel Management System | HotelTechAwards (2025)
- Overall 10 Best Places to Work | HotelTechAwards (2025)
- Most Loved Workplace® Certified (2024)
- Top 10 People’s Choice (2024)
- Deloitte Technology Fast 500 (2024)
**Discover our Benefits:**
- Remote First, Remote Always
- PTO in accordance with local labor requirements
- Monthly Wellness Fridays - enjoy an extra-long weekend every month
- Fully Paid Parental Leave
- Home office stipend based on country of residency
- Professional development courses in Cloudbeds University
- Access to professional development, including manager training, upskilling and knowledge transfer
**Everyone is Welcome - A Culture of Inclusion**
Cloudbeds is proud to be an Equal Opportunity Employer that celebrates the diversity in our global team! We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Cloudbeds is committed to the full inclusion of all qualified individuals. As part of this commitment, Cloudbeds will ensure that persons with disabilities are provided reasonable accommodations in the hiring process. We encourage deaf, hard-of-hearing, deaf-blind, and deaf-disabled individuals to apply. If reasonable accommodation is needed to participate in the job application or interview process or to perform essential job functions, please contact our HR team by phone at (858) 201-7832 or via email at [accommodations@cloudbeds.com](mailto:accommodations@cloudbeds.com). Cloudbeds will provide an American Sign Language (ASL) interpreter where needed as a reasonable accommodation for the hiring processes.
To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Cloudbeds. Staffing, recruiting agencies, and individuals being represented by an agency are not authorized to use this site or to submit applications, and any such submissions will be considered unsolicited. Cloudbeds does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Cloudbeds employees, or any other company location. Cloudbeds is not responsible for any fees related to unsolicited resumes/applications.
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