数据服务报告与洞察分析师
Data Services Reports & Insights Analyst
**Cloudbeds 的独特之处**
在 Cloudbeds，我们不仅仅是开发软件，我们正在改变酒店业。我们智能设计的平台为全球 150 个国家的物业提供支持，每年处理数十亿美元的预订。从独立物业到酒店集团，我们帮助酒店业主通过一个统一的平台提升运营并升级商业策略，该平台与数百个合作伙伴集成。而且我们拥有完全远程的团队。想象一下，与全球创新者一起，打造解决酒店业主最大挑战的 AI 驱动解决方案。自 2012 年成立以来，我们已成为世界最佳酒店 PMS 解决方案提供商，并再次入选 2024 年德勤科技 Fast 500 榜单，但我们现在才刚刚开始。
**你将如何产生影响：**
我们正在寻找一位充满活力的 **数据报告与洞察分析师** 加入我们的客户成功团队。这个职位连接了数据服务和商业智能。作为报告与洞察分析师，你将帮助 Cloudbeds 客户将原始的运营和财务数据转化为可执行的决策。**你将构建、分析和优化我们 PMS 报告套件中的报告，** 在问题变成客户不满之前进行排查，并指导酒店业主如何自信地解读 ADR、RevPAR、入住率和渠道表现等指标。你优化的每一份报告，以及你在电话或邮件中回答的每一个问题，都会直接影响酒店业者理解自身表现并提升收入的方式。
**我们的团队：**
数据服务位于酒店专业知识和报告技术的交汇点，致力于确保 Cloudbeds 的客户永远不会猜测他们的数字意味着什么。向你的主管汇报，你将加入一个与产品、入职、支持和客户成功团队紧密合作的团队，持续改进客户访问和解读数据的方式。这是一个注重实践、协作的团队，把每一个报告问题都视为让平台和客户的业务变得更聪明的机会。
**你将为团队带来什么：**
你曾在酒店和物业管理系统中工作过；你了解酒店数据不仅仅是屏幕上的数字，而是入住率、收入和客人行为讲述的故事。你熟悉高级 Excel 或 Google Sheets（数据透视表、公式），并且有使用 BI 或报告工具的经验，包括仪表板、筛选器和自定义报告。你能够清晰地书面表达。
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**What Makes Cloudbeds Unique**
At Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. From independent properties to hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers' biggest challenges. Since our founding in 2012, we've become the World's Best Hotel PMS Solutions Provider and landed on Deloitte's Technology Fast 500 again in 2024, but we're just getting started.
**How You'll Make an Impact:**
We are seeking a dynamic **Data Reports & Insights Analyst** to join our Customer Success team. This role bridges the gap between data services and business intelligence. As a Reports & Insights Analyst, you'll help Cloudbeds customers turn raw operational and financial data into decisions they can act on. **You'll build, analyze, and optimize reports across our PMS reporting suite,** troubleshoot discrepancies before they become customer frustrations, and coach hoteliers on how to read metrics like ADR, RevPAR, occupancy, and channel performance with confidence. Every report you refine and every question you answer on calls or emails, directly shapes how hospitality businesses understand their own performance and grow their revenue.
**Our Team:**
Data Services sits at the intersection of hospitality expertise and reporting technology, working to make sure Cloudbeds customers never have to guess what their numbers mean. Reporting to your lead, you'll join a team that partners closely with Product, Onboarding, Support, and Customer Success to keep improving how customers access and interpret their data. It's a hands-on, collaborative group that treats every reporting question as a chance to make the platform and the customer's business a little smarter.
**What You Bring to the Team:**
You've spent time inside hotels and property management systems; you understand hospitality data isn't just numbers on a screen; it's occupancy, revenue, and guest behaviour telling a story. You're comfortable with advanced Excel or Google Sheets (pivot tables, formulas) and have worked with BI or reporting tools involving dashboards, filters, and custom reports. You communicate clearly in written and verbal English, translating technical reporting concepts into plain language for customers who may not be data experts. You're detail-oriented, adaptable to shifting priorities, and genuinely enjoy solving the puzzle when a report doesn't add up.
**What Sets You Up for Success:**
- **Hospitality Tech Background:** Direct experience working with Hotel Property Management Systems, channel managers and similar systems
- **Client-Facing Expertise:** A proven track record in onboarding, implementation, or Tier 2/3 technical support with a natural ability to teach and guide users.
- **Advanced Spreadsheet Proficiency:** Power-user skills in Excel and Google Sheets (VLOOKUPs, Pivot Tables, advanced formulas, and data cleaning).
- **Analytical Mindset:** Strong understanding of basic data management principles, data mapping, parsing, and root-cause error analysis.
- **Meticulous Attention to Detail:** Exceptional precision when handling sensitive historical, financial, and guest records.
- **Remote-First Readiness:** Highly tech-savvy with cloud-based workflows and equipped with a reliable, high-speed internet connection for video coaching sessions.
**Bonus Skills to Stand Out (Optional):**
- **Multilingual Capabilities:** Professional proficiency (verbal and written) in Spanish or Portuguese.
- **BI & Analytics Familiarity:** Prior experience working with business intelligence dashboards or advanced financial reporting structures.
**What to Expect - Your Journey with Us**
Behind Cloudbeds' revolutionary technology is a team of redefining what's possible in hospitality. We're 650+ employees across 40+ countries, bringing together elite engineers, AI architects, world-class designers, and hospitality veterans to solve challenges others haven't dared to tackle. Our diverse team speaks 30+ languages, but we all share one language: a passion for innovation and travel. From pioneering breakthroughs in machine learning to revolutionizing how hotels operate, we're not just watching the future of hospitality unfold – we're coding it, designing it, writing it, and shipping it. If you're ready to work alongside some of the brightest minds in tech who are obsessed with using AI to transform a trillion-dollar industry, this is your chance to be part of something extraordinary.
Learn more online at [cloudbeds.com](https://www.cloudbeds.com/)
**Company [Awards](https://www.cloudbeds.com/press/?press_type=company-news&news_category=awards):**
- Best All-In-One Hotel Management System | HotelTechAwards (2025)
- Overall 10 Best Places to Work | HotelTechAwards (2025)
- Most Loved Workplace® Certified (2024)
- Top 10 People’s Choice (2024)
- Deloitte Technology Fast 500 (2024)
**Discover our Benefits:**
- Remote First, Remote Always
- PTO in accordance with local labor requirements
- Monthly Wellness Fridays - enjoy an extra-long weekend every month
- Fully Paid Parental Leave
- Home office stipend based on country of residency
- Professional development courses in Cloudbeds University
- Access to professional development, including manager training, upskilling and knowledge transfer
**Everyone is Welcome - A Culture of Inclusion**
Cloudbeds is proud to be an Equal Opportunity Employer that celebrates the diversity in our global team! We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Cloudbeds is committed to the full inclusion of all qualified individuals. As part of this commitment, Cloudbeds will ensure that persons with disabilities are provided reasonable accommodations in the hiring process. We encourage deaf, hard-of-hearing, deaf-blind, and deaf-disabled individuals to apply. If reasonable accommodation is needed to participate in the job application or interview process or to perform essential job functions, please contact our HR team by phone at (858) 201-7832 or via email at [accommodations@cloudbeds.com](mailto:accommodations@cloudbeds.com). Cloudbeds will provide an American Sign Language (ASL) interpreter where needed as a reasonable accommodation for the hiring processes.
To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Cloudbeds. Staffing, recruiting agencies, and individuals being represented by an agency are not authorized to use this site or to submit applications, and any such submissions will be considered unsolicited. Cloudbeds does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Cloudbeds employees, or any other company location. Cloudbeds is not responsible for any fees related to unsolicited resumes/applications.
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