基础设施工程师 网络与电话高级（4789）
Infrastructure Engineer Network & Telephony Sênior (4789)
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一家全球保险和资产管理公司正在寻找一位负责任、有条理、充满活力且注重团队合作的人。
该职位将两个现有的 Cisco 专注的网络岗位（高级和首席）整合为一个基础设施工程师职位，涵盖网络和语音支持。
该职位负责 Cisco 基础设施补丁、日常事件管理、变更管理和测试、AGCS 协调以及定期 AZL 报告，同时支持遗留的电话录音平台。它将继续推进 DC 退出项目的工作，并通过紧密（目标为 9 月）完成，同时支持从 Cisco 到 Content Guru 的迁移。
随着 DC 退出完成和 Content Guru 迁移的推进，该职位预计会根据需求减少而调整持续的 Cisco 支持规模。
业务背景和关键挑战：
- 支持 Cisco 网络和语音基础设施，包括遗留的电话录音平台，协调至 AGCS 并定期生成 AZL 运营报告；
- 前 3-6 个月：完成剩余的 DC 退出交付内容（目标完成时间为 9 月），在不中断的情况下维持事件/补丁节奏，并开始支持语音的 Cisco 至 Content Guru 切换；
- 关键重点：DC 退出收尾和干净交接，支持 Cisco 至 Content Guru 的迁移，并随着遗留需求下降逐步调整 Cisco 支持模型。
主要职责：
- 在网络和语音平台上执行并协调 Cisco 基础设施补丁周期，最小化服务影响；
- 在 SLA 范围内管理并解决 Cisco 网络、语音和遗留电话录音平台的日常事件；
- 通过变更管理流程提交、测试和验证基础设施和语音变更，确认成功实施；
- 与 AGCS 协调网络和语音支持活动及定期状态/运营报告；
- 生成并维护关于事件、变更和基础设施健康指标的定期 AZL 报告；
- 通过关闭完成剩余的 DC 退出项目任务，确保迁移/退役组件的文档交接；
- 支持 Cisco 至 Content Guru 的语音切换，包括对遗留电话录音平台的维护验证和知识转移；
- 逐步调整 Cisco 支持模型以适应不断下降的遗留需求。
查看英文原文
Come work for a large global financial and insurance products company! This is your chance !!
Start a successful career in a renowned company in the international market! Great opportunity!
Global insurance and asset management company seeks a responsible, organized, dynamic and team-oriented person.
This role consolidates two existing Cisco-focused network positions (Senior and Principal) into a single Infrastructure Engineer role covering network and telephony support.
The position owns Cisco infrastructure patching, daily incident management, change management and testing, AGCS coordination, and recurring AZL reporting, while also supporting legacy call recording platforms. It carries forward the remaining DC Exit project work through close (targeted September) and supports transition from Cisco to Content Guru.
As DC Exit concludes and the Content Guru migration progresses, the role is expected to right-size ongoing Cisco support in line with decreasing demand.
Business Contextand Key Challenges:
- Supports Cisco network and telephony infrastructure, including legacy call recording platforms, with coordination into AGCS and recurring AZL operational reporting;
- First 3–6 months: close out remaining DC Exit deliverables (target completion September), maintain incident/patch cadence without disruption, and begin supporting the Cisco-to-Content Guru cutover for telephony;
- Key priorities: DC Exit wind-down and clean handover, Cisco-to-Content Guru migration support, and progressively right-sizing the Cisco support model as legacy demand decreases.
Key Responsibilities:
- Execute and coordinate Cisco infrastructure patching cycles across network and telephony platforms, minimizing service impact;
- Manage and resolve daily incidents across Cisco network, telephony, and legacy call recording platforms within SLA;
- Submit, test, and verify infrastructure and telephony changes through the change management process, confirming successful implementation;
- Coordinate with AGCS on network and telephony support activities and recurring status/operational reporting;
- Produce and maintain recurring AZL reporting on incident, change, and infrastructure health metrics;
- Deliver remaining DC Exit project tasks through close, ensuring documented handover of migrated/decommissioned components;
- Support the Cisco-to-Content Guru telephony transition, including maintenance verification and knowledge transfer for legacy call recording platforms;
- Progressively scale down and document the Cisco support model (runbooks, lessons learned) as the platform is retired.
Required Skills and Qualifications:
- Hands-on Cisco network infrastructure engineering (routing, switching, patching) — senior-to-principal depth (7+ years);
- Cisco telephony / legacy call recording platform experience, including change testing and maintenance verification;
- ITIL-aligned incident and change management experience in a regulated enterprise environment;
- Working knowledge of AGCS coordination and recurring operational/status reporting practices;
- Fluent English, written and spoken: able to run stakeholder-facing calls and interview in English;
- Experience working across international, multicultural teams and time zones;
- Strong ownership and autonomy under incident pressure, with clear, structured stakeholder communication.
Preferred Skills:
- Prior experience migrating to or operating Content Guru or a comparable cloud telephony/CCaaS platform;
- Experience in data center exit / infrastructure decommissioning programs;
- Cisco certifications (CCNP/CCIE) or equivalent telephony/call-recording platform certifications;
- Experience in insurance or other regulated, enterprise-scale environments.
ExperienceRequirements:
- 7+ years in network and telephony infrastructure engineering; scope should span senior through principal-level responsibility;
- Open to Senior or Principal level depending on candidate depth — principal-level candidates should show independent ownership and informal technical mentoring;
- Demonstrated delivery in enterprise-scale, regulated environments, ideally including migration or decommissioning programs.
Education and Certifications:
- Bachelor's degree in Computer Science, Engineering, or related field, or equivalent hands-on experience;
- Cisco certifications (CCNA/CCNP/CCIE) preferred; telephony or call-recording platform certifications a plus.
Working Model and Collaboration:
- Main stakeholders: AGCS, Allianz Life (AZL), and internal ATA network/telephony teams across relevant time zones.
- Flexibility expected for patch windows, major incidents, and DC Exit / Content Guru cutover milestones outside standard hours.
Informações adicionais
Modelo de contratação:
· PJ.
Forma de atuação:
· 100% Remoto.
Originally posted on Himalayas