远程客户关怀专员，会意大利语和英语（索菲亚，保加利亚）
Remote Customer Care Specialist with Italian and English (Sofia, Bulgaria, BG)
关于我们的公司
Foundever™ 是客户体验 (CX) 行业的全球领导者。在全球拥有 170,000 名员工，我们是超过 750 家世界领先和以数字为先的品牌的最佳体验背后的团队。我们创新的 CX 解决方案、技术和专业知识旨在满足客户的运营需求，并在关键时刻为客户带来无缝的体验。
索菲亚的办公室位于市中心，有超过 800 名员工，支持全球 32 种语言。
您的职责：
通过电话和电子邮件响应并解决各种消费者查询；
掌握情况并灵活应对，以做出明智的决策，解决客户联系；
为客户提供有关客户产品和服务的建议和信息，超越部门生产率标准和优质客户服务标准；
按照预定义规则及时准确地处理客户查询，必要时进行升级；
理解客户的需求，以便根据我们的关键绩效指标为每位客户提供最佳解决方案；
同时操作多个系统，以及时准确地更新电子记录；
主动为同事提供支持和协助，作为团队合作。
候选人：
精通意大利语（C1）和英语（至少 B2 级）；
在客服中心或面向客户的职位上有经验者优先；
能够快速适应产品、流程和技术的变化；
有良好的出勤和时间管理记录；
具备良好的计算机技能。
我们的福利：
具有竞争力的薪酬计划；
工作时间：有白班可选
包括额外的医疗保险、礼品券、运动卡折扣的社会福利包；
参与公司活动——慈善活动、团队建设、体育赛事、内部竞赛；
长期职业发展的机会；
根据全球标准享受公司内部培训和发展；
居家办公的机会。
招聘过程完全远程。
期待收到您的申请！
申请我们的职位即视为您明确同意将个人数据用于 Foundever™ 招聘目的，包括处理、使用和保存。
最初发布于 Himalayas
查看英文原文
About Us
Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Our office in Sofia is based in the city center and employs more than 800 people, supporting 32 languages all around the world.
Your Responsibilities:
Respond to and resolve a wide variety of consumer queries by phone calls and e-mails;
Taking control of situations and thinking on your feet to make smart decisions in order to resolve up to customer contacts;
Provides customers with advice and information regarding clients' products and services, exceeding department productivity standards and quality customer care standards;
Carries out customer inquiries in timely and correct manner by predefined rules when escalation is needed;
Understanding customer’s needs so as to be able to deliver the best solution for each of them in line with our key performance indicators;
Navigating multiple systems simultaneously in order to update e-records promptly and accurately;
Proactively provide support and assistance to colleagues and work together as a team.
The Candidate:
Has very good command of spoken Italian (C1) and English (at least level B2);
Experience in a contact center or customer facing role is beneficial;
Can adapt quickly to changes in products, process and technology;
Has proven track record of excellent attendance and time-keeping;
Has good computer literacy.
The Offer:
Competitive remuneration scheme;
Working hours: day shifts available
Social package including: additional healthcare insurance, gift vouchers, sport card discounts;
To participate in company initiatives – charity activities, team buildings, sports events, internal competitions;
Opportunities for a long-term professional career;
Entitlement to company internal training and development accordingly global standards;
Work at home opportunity.
The recruitment process is entirely REMOTE.
We are looking forward to receiving your application!
By applying for our vacancies, it is considered that you give your explicit consent for your personal data to be processed, used, and kept for the purposes of the recruitment at Foundever™.
Originally posted on Himalayas