资深技术客户成功经理
Staff Technical Customer Success Manager
你准备好解锁智能了吗？
如果你不认为自己符合以下所有条件，但仍对该职位感兴趣，请申请。没有人能完全满足所有要求——我们寻找的是在某些领域特别出色，并且在其他领域有兴趣和能力的候选人。
职位简介：
你将在一家充满活力、节奏快速的初创公司中作为客户体验（CX）团队的一员工作。你将帮助客户利用API和微服务来推动他们的业务计划，这是行业中最具创新性和令人兴奋的技术领域之一。该团队负责在整个客户生命周期中与客户互动，帮助他们实现对Kong投资的价值。
作为CX团队的一员，你将成为我们最重要的资产——客户的倡导者。你将与一组寻求发现增长机会并确保他们具备成功所需条件的客户合作。在这个职位上，你将与美国销售团队合作，并有机会建立一个庞大的客户组合。
这是一个处于技术前沿的令人激动的角色。你不仅会与关键客户建立牢固的关系，还将通过利用自助服务技术和可重复使用的资产来开创管理客户的方法，以最大化Kong所能提供的价值。
你将负责：
- 在整个客户生命周期中指导客户，同时与客户体验团队的其他成员协作，确保客户成果。
- 激励客户为他们的未来创建一个AI和API优化的愿景；你的合作和Kong的解决方案将是前进道路上的关键部分。
- 与客户共同定义“良好”的采用计划、售后参与方式，以及推荐的内容和原因。
- 与销售和产品团队合作，确保Kong客户能够充分利用该解决方案。
- 帮助创新工具和流程，使你和你的团队更加高效。
- 参与创新和前沿的客户项目。
- 成为Kong产品和技术的专家，将这些知识应用于实际使用中。
- 与其他同事、业务合作伙伴和团队进行协作。
你将带来：
- 具备建设者的思维，致力于找到解决复杂问题的方案，从而改善Kong客户和内部团队的生活。
- 管理一批商业客户
查看英文原文
Are you ready to unlock intelligence?
If you don’t think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box - we’re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others.
About the Role:
You will be working at a dynamic and fast paced start-up as a member of the Customer Experience (CX) team. You will be enabling Customers to leverage APIs and microservices to drive their business initiatives in one of the most exciting and innovative technology domains in the industry. This team is responsible for interfacing with our customers throughout their lifecycle helping them realize the value of their Kong investment.
As a member of the CX team you will act as a champion for our most critical asset, our customers. You will be working with a portfolio of customers seeking to identify growth opportunities and ensuring they have what they need to be successful. In this role you will work alongside the US sales teams and will have the opportunity to build a large portfolio of Customers.
This is an incredibly exciting role at the forefront of technology. You will not only be building strong relationships with key customers, you will be pioneering the approach to managing customers by leveraging self service technology and re-usable assets to maximize the value Kong can provide.
What You"ll Do:
- Coach customers throughout their lifecycle while working collaboratively with the rest of the Customer Experience teams to ensure customer outcomes.
- Inspire customers to create an AI, API optimized vision for their future; with your partnership and Kong’s solution as a pivotal part of the path ahead.
- Co-Define what ‘good’ looks like in terms of adoption plans, post-sales engagement, what is recommended and why.
- Work with Sales and Product teams to ensure Kong customers are getting the most out of the solution.
- Help innovate tooling and processes to make you and your team more efficient.
- Work on innovative and cutting edge customer projects.
- Become an SME on Kong products and technologies, taking that knowledge and applying it to real world usage.
- Collaborate with other peers, business partners and groups.
What You'll Bring:
- Have a builder’s mentality, seeking to find solutions to complex problems that will make life better for Kong customers and internal teams alike.
- Manage a portfolio of commercial customers, looking for patterns that can be addressed through an automated approach using the latest customer engagement techniques.
- Have passion and determination about Kong’s technology and growing customer base.
- Be a self starter with strong organizational skills to drive effective customer outcomes.
- Have a good understanding of complex technology environments.
- Have great self awareness and strong communication skills.
- Bring proven experience in customer-facing, technically advanced environments via SaaS, Open Source and/or Infrastructure software companies.
- Have a solid understanding of Cloud Native and the technologies that make it work; (Containers, Kubernetes, Microservices) as well as have a foundational understanding of APIM.
- Understand the value of DevOps, CI/CD and Cloud Computing IaaS
#LI-JW1
About Kong:
Kong Inc., the AI Connectivity Company, is building the connectivity layer of AI. Trusted by the Fortune 500® and AI-native startups alike, Kong’s unified API and AI platform enables organizations to secure, manage, accelerate, govern, and monetize the flow of intelligence across APIs and AI traffic — on any model, any cloud. For more information, visit www.konghq.com http://www.konghq.com.