人力资源总监
Director of People
关于Willow
Willow https://www.startwillow.com/ 是一家专注于个性化、负责任的美容减重护理的远程医疗公司。我们结合医学专业知识与支持性的以患者为中心的方法，帮助人们在身体上更加自信和舒适。我们的目标是让高质量的护理服务可及、周到，并且适合真实的生活。
关于该职位
我们正在招聘一位人力资源总监，负责领导我们的HR部门并亲自管理其人力资源运营。这是一个需要亲力亲为的领导职位：你将自己负责HR的技术方面（薪酬、员工关系、合规、人事系统），同时领导一个还包括文化与发展的职能及其负责人在内的部门。你将向首席运营官汇报，并作为公司管理层的可信顾问。
职责
人力资源运营与系统。负责我们的HR系统和员工生命周期（从录用接受到离职），在多种雇佣类型和多个国家的情况下保持文档的整洁和合规。
员工关系。作为公司在敏感事务方面的主要负责人：调查、投诉、合理调整和解雇。妥善处理这些事务并做好完整的文档记录，同时指导经理们以减少问题的发生。
薪酬与福利。负责我们的薪酬框架：薪资等级、市场基准和我们的福利计划。确保决策一致且有据可依，并与财务部门紧密合作进行薪资发放、人力规划和薪资变更流程。
绩效管理。实施轻量级的绩效机制（目标、反馈周期、评估、校准），与我们领导者的现有工作方式相契合，而不是为了流程而流程。
雇佣合规。负责我们在所有雇佣地区的合规性：员工分类、薪资和福利规则、所需文档、休假和工作场所标准，在受监管的医疗保健环境中执行。
招聘合作。与招聘团队合作制定录用框架、合规的招聘实践、面试流程、入职交接，并培养我们的领导者作为招聘经理。
部门领导。整体领导人力资源部门。我们的文化与发展职能负责入职培训、培训、文化项目和员工参与度，由其负责人向你汇报；你的工作是协调部门的两个方面，发展其领导者，并对部门的目标负责。
合作伙伴
查看英文原文
About Willow
Willow https://www.startwillow.com/ is a telehealth company focused on personalized, responsible cosmetic weight loss care. We combine medical expertise with a supportive, patient-centered approach to help people feel more confident and comfortable in their bodies. Our goal is to make high-quality care accessible, thoughtful, and designed to fit real lives.
About the Role
We're hiring a Director of People to lead our People department and personally run its HR operations. This is a hands-on leadership role: you'll own the technical side of HR yourself (compensation, employee relations, compliance, people systems) while leading a department that also includes our Culture & Development function and its head. You'll report to the COO and act as a trusted advisor to leadership across the company.
RESPONSIBILITIES
HR operations and systems. Own our HR stack and the employee lifecycle from offer acceptance through offboarding, keeping documentation clean and compliant across a mix of employment types in multiple countries.
Employee relations. Act as the company's lead on sensitive matters: investigations, grievances, accommodations, and separations. Handle them with care and airtight documentation, and coach managers so that fewer issues escalate in the first place.
Compensation and benefits. Own our compensation framework: pay bands, market benchmarking, and our benefits programs. Keep decisions consistent and defensible, and work closely with finance on payroll, workforce planning, and the pay change process.
Performance management. Run lightweight performance mechanics (goals, feedback cycles, reviews, calibration) that plug into how our leaders already work rather than adding process for its own sake.
Employment compliance. Own compliance across every jurisdiction we employ in: worker classification, payroll and benefits rules, required documentation, leave, and workplace standards, all within a regulated healthcare context.
Recruiting partnership. Partner with recruiting on offer frameworks, compliant hiring practices, interview process, onboarding handoffs, and developing our leaders as hiring managers.
Department leadership. Lead the People department as a whole. Our Culture & Development function, which owns onboarding, training, culture programs, and engagement, reports to you through its head; your job is to align the two sides of the department, develop its leaders, and be accountable for the department's goals.
Partner to leadership. Advise the leadership team on org design, sensitive people matters, and people risk, with an independent, candid point of view.
REQUIREMENTS
- 8+ years in HR, including 3+ years leading an HR function or a major part of one at a company of 150 to 500 people, ideally through a period of growth.
- A track record of building and scaling HR infrastructure for both domestic and international teams.
- Deep hands-on employee relations experience: you have personally run investigations, terminations, and senior-level personnel situations.
- Strong multi-state employment compliance knowledge; experience in a regulated industry (healthcare, telehealth) preferred.
- Real compensation skills (pay architecture, benchmarking, offer construction), not just systems administration, and the ability to partner with finance.
- Experience managing senior HR or People professionals well; you lead an established function's owner as a coach and advocate, and you stay hands-on yourself rather than delegating the technical work.
- An owner's mentality: comfortable as the senior HR voice in the company, exercising independent judgment.
- Impeccable discretion: trusted by leadership and employees alike, a clear communicator who documents reasoning and gives unbiased guidance.
WHAT’S IN IT FOR YOU?
- As full-time member of our team, you’ll enjoy:
- Flexible hours
- Work wherever you choose
- Fun and casual work environment
- Employee engagement activities and virtual gatherings
- We are a diverse, global team! 🌍