运营经理
Operations Manager
关于Willow
Willow https://www.startwillow.com/ 是一家专注于个性化、负责任的美容减重护理的远程医疗公司。我们将医学专业知识与支持性的、以患者为中心的方法相结合，帮助人们在身体上感到更加自信和舒适。我们的目标是让高质量的护理变得可及、周到，并且适合真实的生活。
职责
- 从概念到实施领导跨职能的运营项目，独立负责项目计划、时间表、里程碑、成功指标和利益相关者对齐，无需过多监督。示例项目：新的零售自助终端发布、患者反馈计划、培训项目开发、新运营系统实施以及全公司范围内的流程改进。
- 设计、记录并实施可扩展的运营流程，创建和维护标准操作程序（SOP）、工作流程和内部指南，并在各部门中标准化流程。
- 建立并维护 ClickUp 的工作流、自动化和项目模板；识别可以自动化的手动工作机会。
- 开发仪表盘、报告和运营指标，为管理层提供关键项目的可视化信息。
- 作为临床运营、合规、市场、客户体验、零售运营、人力资源、财务和产品部门领导的运营合作伙伴。
- 负责运营文档和知识管理，包括实施指南、流程图和培训文档，以支持入职和规模化。
- 支持战略项目：供应商入驻、高管摘要和项目更新、行动项跟踪，以及随着业务发展而出现的高优先级运营需求。
要求
- 7年以上运营经验，曾在员工人数约100至300人的公司中负责内部或业务运营，理想情况下经历过专业化阶段（从创始人管理到系统化管理）
- 有管理和发展直接下属的经验
- 在全周期跨职能项目中表现出色，并有从头到尾建立组织级项目的记录：发现差距、赢得相关团队的支持，并推动项目落地，而不是仅仅提出建议
- 系统思维：熟悉管理 SaaS 堆栈，设计人们实际会遵循的流程，并使用自动化和 AI 工具来减少行政负担
- 有制定标准操作程序（SOP）、指南和组织流程的实际能力
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About Willow
Willow https://www.startwillow.com/ is a telehealth company focused on personalized, responsible cosmetic weight loss care. We combine medical expertise with a supportive, patient-centered approach to help people feel more confident and comfortable in their bodies. Our goal is to make high-quality care accessible, thoughtful, and designed to fit real lives.
RESPONSIBILITIES
- Lead cross-functional operational projects from concept through implementation - owning project plans, timelines, milestones, success metrics, and stakeholder alignment with minimal oversight. Example projects: new retail kiosk launches, patient feedback initiatives, training program development, new operational system implementations, and company-wide process improvements.
- Design, document, and implement scalable operational processes - creating and maintaining SOPs, workflows, and internal playbooks, and standardizing processes across departments.
- Build and maintain ClickUp workflows, automations, and project templates; identify opportunities to automate manual work.
- Develop dashboards, reporting, and operational metrics that give leadership visibility into key initiatives.
- Serve as an operational partner to department leaders across Clinical Operations, Compliance, Marketing, Customer Experience, Retail Operations, HR, Finance, and Product.
- Own operational documentation and knowledge management - implementation guides, process maps, and training documentation that support onboarding and scale.
- Support strategic initiatives: vendor onboarding, executive summaries and project updates, action-item tracking, and high-priority operational needs as the business evolves.
REQUIREMENTS
- 7+ years in operations, with time spent running internal or business operations at a company of roughly 100 to 300 people, ideally through a period of professionalization (moving from founder-run to system-run)
- Experience managing and developing direct reports
- Demonstrated success leading full-cycle cross-functional initiatives, and a track record of building org-wide programs end to end: spotting the gap, winning buy-in from the teams involved, and driving the program through to adoption rather than handing off a recommendation
- Systems-minded: comfortable owning a SaaS stack, designing processes people will actually follow, and using automation and AI tools to reduce administrative load
- Proven ability crafting SOPs, playbooks, and organizational documentation
- Strong analytical and problem-solving capabilities
- Experience working with a distributed team across multiple countries and time zones
- Able to work independently and carry complex projects end to end without close guidance in a dynamic environment
- Eastern time zone availability
WHAT’S IN IT FOR YOU?
- As full-time member of our team, you’ll enjoy:
- Flexible hours
- Work wherever you choose
- Fun and casual work environment
- Employee engagement activities and virtual gatherings
- We are a diverse, global team! 🌍