家庭护理销售代表
Home Care Sales Representative
Honor Technology 的使命是改变社会照顾老年人的方式。作为老龄照护创新的领导者，Honor 提供技术、工具和服务，使老年人能够按照自己的方式生活。Honor 不断扩展的产品组合包括其消费者护理品牌 Home Instead, Inc.，这是全球领先的为老年人提供居家照护的服务提供商。凭借全球特许经营网络和超过 10 万名 Care Pros，Home Instead 每年提供超过 5000 万小时的个性化照护服务。
Honor 和 Home Instead 正在为居家养老树立新的标准，这由强大的技术、富有同理心的照护以及对自主养老的承诺所支持。
加入我们，为客户、他们的家人和我们的 Care Pros 创造更好的养老体验。
作为 Honor 的 Care Solutions Consultant，你将引导家庭和客户进行首次关于居家非医疗照护的对话。利用你的客户服务和销售技能，你将主要通过电话与潜在客户沟通，有时也会通过电子邮件、聊天和短信来了解他们的需求，并解释 Home Instead 如何帮助他们在家安享晚年。
这是一个充满活力、以业绩为导向的职位，成功取决于你与客户互动的能力、快速建立信任的能力以及达成每日外联和转化目标的能力。你将处理大量来电和外拨电话（通常每天 80 个以上），同时在每次互动中保持质量、同理心和准确性。
这是一个全职远程职位，从 10 月 26 日星期一开始，向销售经理汇报。
培训要求：在初始三周的培训期间（周一至周五，中央时间上午 8:00 至下午 5:00）必须参加。培训将在线进行，并需要全程摄像头参与。
排班要求：团队成员需遵循固定的工作时间表，并每四周轮值一次周末（周六和周日）。需要具备晚间和周末的工作能力。
作为 Honor 的 Care Solutions Consultant，你将：
- 管理与潜在客户及其家庭之间的持续来电和外拨电话。
- 深入倾听客户需求并匹配合适的照护方案。
- 清晰地传达我们的服务，争取客户承诺，并安排后续咨询。
- 达到或超越个人和团队的销售指标，包括通话量、转化率和质量标准。
- 使用 Salesforce 或其他 CRM 工具进行跟踪。
查看英文原文
Honor Technology’s mission is to change the way society cares for older adults. As a leader in aging care innovation, Honor provides the technology, tools, and services that empower older adults to live life on their own terms. Honor’s growing portfolio includes its consumer care brand, Home Instead, Inc., the world’s leading provider of in-home care for older adults. With a global franchise network and more than 100,000 Care Pros, Home Instead delivers over 50 million hours of personalized care annually.
Together, Honor and Home Instead are setting a new standard for aging in place, backed by powerful technology, compassionate care, and a commitment to aging on your own terms.
Join us to create a new and better aging experience for our clients, their families, and our Care Professionals.
As a Care Solutions Consultant at Honor, you’ll guide families and clients through their first conversations about in-home, non-medical care. Using your customer service and sales skills, you’ll connect with potential clients primarily by phone, but also at times through email, chat, and text to understand their needs and explain how Home Instead can help them age well at home.
This is a high-energy, performance-driven role where success is measured by your ability to engage with clients, build trust quickly, and meet daily outreach and conversion goals. You’ll handle both inbound and outbound calls (typically 80+ per day) while maintaining quality, empathy, and accuracy in every interaction.
This is a full-time, remote position starting on Monday, October, 26th, reporting to the Sales Manager.
Training Requirements: Attendance during the initial three-week training period (Mon-Fri- 8:00 am–5:00 pm Central Time) is mandatory. Training is conducted virtually and requires active on-camera participation.
Schedule Requirements: Team members work one set schedule and every fourth weekend (Saturday and Sunday) as part of a regular rotation. Evening and weekend availability is required.
As a Care Solutions Consultant at Honor your will:
- Manage a steady flow of inbound and outbound calls with potential clients and their families.
- Listen deeply to client needs and match them to the right care solutions.
- Clearly communicate our services, ask for commitment, and schedule follow-up consultations.
- Meet or exceed individual and team sales metrics, including call volume, conversion rates, and quality standards.
- Use CRM tools such as Salesforce or others to track activity and follow up consistently.
We're looking for you to bring:
- 2+ years of phone-based sales or customer service experience (inbound and/or outbound)
- Bachelor’s degree or equivalent professional experience.
- Experience in a fast paced, high-volume call environment.
- You thrive in a metrics-driven environment and are motivated by meeting goals and earning incentives.
- You’re an empathetic communicator who can balance compassion with confident sales execution.
- You have experience working remotely, managing your time effectively, and staying connected to a virtual team.
- Experience in home care, healthcare, or senior services is a strong plus.
In addition to the base salary, this role offers a variable bonus of $3,600 per year paid out monthly based on performance. The total OTE for successfully meeting targets in this role is $50K range
#LI-ANI
Our range reflects the hiring range for this position. We use national average to determine pay as we are a remote first company. Individual pay is based on a number of factors including qualifications, skills, experience, education, and training.
Base pay is just a part of our total rewards program. Honor offers equity and 401K with up to a 4% match. We provide medical, dental and vision coverage including zero cost plans for employees. Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option. We offer a generous time off program, mental health benefits, wellness program, and discount program.
Hourly Hiring Range
$19.90—$22.10 USD
At Honor, we put people first. Our leadership culture is guided by Leadership Principles that prioritize integrity, compassion, and excellence. We offer a unique opportunity to lead with purpose and make a meaningful impact no matter your role.
Honor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, political affiliation or belief.