家庭护理顾问
Home Care Consultant
Honor Technology的使命是改变社会照顾老年人的方式。作为老龄照护创新领域的领导者，Honor提供技术、工具和服务，使老年人能够按照自己的意愿生活。Honor不断扩展的产品组合包括其消费者护理品牌Home Instead, Inc.，这是全球领先的居家照护服务提供商。凭借全球特许经营网络和超过10万名Care Pros，Home Instead每年提供超过5000万小时的个性化照护。
Honor和Home Instead正在为居家养老树立新的标准，这由强大的技术、富有同理心的照护以及对自主养老的承诺所支撑。
加入我们，为客户、他们的家人以及我们的Care Professionals创造更美好的养老体验。
职位简介：
作为Care Solutions Consultant，你将引导家庭和客户进行首次关于居家非医疗照护的对话。利用你的客户服务和销售技能，你主要通过电话与潜在客户沟通，有时也会通过电子邮件、聊天和短信来了解他们的需求，并解释Home Instead如何帮助他们在家安享晚年。
这是一个充满活力、以业绩为导向的职位，成功取决于你与客户互动的能力、快速建立信任的能力以及达成每日外呼和转化目标的能力。你需要处理大量来电和外拨电话（每天通常80-95通），同时在每次互动中保持高质量、同理心和准确性。
这是一个全职、按小时计酬的远程职位，向销售经理汇报。团队成员需要遵循固定的工作时间表，并轮流每四周值一次周末（周六和周日）。需要具备晚上和周末的可用性。我们下一期入职培训课程将于10月26日星期一开始。
培训要求：在初始三周的培训期间（周一至周五，中央时间上午8点至下午5点）必须参加。培训将在线进行，需要全程摄像头参与。
排班要求：团队成员需遵循固定的工作时间表，并轮流每四周值一次周末（周六和周日）。需要具备晚上和周末的可用性。
作为Honor的Care Solutions Consultant，你将：
- 管理与潜在客户及其家庭之间的持续来电和外拨电话。
- 深入倾听客户需求，并匹配合适的照护方案。
- 清晰地传达我们的服务内容，争取客户的承诺，
查看英文原文
Honor Technology’s mission is to change the way society cares for older adults. As a leader in aging care innovation, Honor provides the technology, tools, and services that empower older adults to live life on their own terms. Honor’s growing portfolio includes its consumer care brand, Home Instead, Inc., the world’s leading provider of in-home care for older adults. With a global franchise network and more than 100,000 Care Pros, Home Instead delivers over 50 million hours of personalized care annually.
Together, Honor and Home Instead are setting a new standard for aging in place, backed by powerful technology, compassionate care, and a commitment to aging on your own terms.
Join us to create a new and better aging experience for our clients, their families, and our Care Professionals.
About the role:
As a Care Solutions Consultant, you’ll guide families and clients through their first conversations about in-home, non-medical care. Using your customer service and sales skills, you’ll connect with potential clients primarily by phone, but also at times through email, chat, and text to understand their needs and explain how Home Instead can help them age well at home.
This is a high-energy, performance-driven role where success is measured by your ability to engage with clients, build trust quickly, and meet daily outreach and conversion goals. You’ll handle both inbound and outbound calls (typically 80-95 per day) while maintaining quality, empathy, and accuracy in every interaction.
This is a full-time, hourly, remote position reporting to the Sales Manager. Team members work one set schedule and every fourth weekend (Saturday and Sunday) as part of a regular rotation. Evening and weekend availability is required. Our next onboarding class begins Monday, October 26th.
Training Requirement:Attendance during the initial three-week training period (Monday through Friday, 8:00 am–5:00 pm Central Time) is mandatory. Training is conducted virtually and requires active on-camera participation.
Schedule Requirements:Team members work one set schedule and every fourth weekend (Saturday and Sunday) as part of a regular rotation. Evening and weekend availability is required.
As a Care Solutions Consultant at Honor your will,
- Manage a steady flow of inbound and outbound calls with potential clients and their families.
- Listen deeply to client needs and match them to the right care solutions.
- Clearly communicate our services, ask for commitment, and schedule follow-up consultations.
- Meet or exceed individual and team sales metrics, including call volume, conversion rates, and quality standards.
- Use CRM tools such as Salesforce or others to track activity and follow up consistently.
We're looking for you to bring:
- You bring 3+ years of phone-based sales or customer service experience (inbound and outbound).
- Bachelor’s degree or equivalent professional experience required.
- Experience in a high-volume call center environment.
- You thrive in a metrics-driven environment and are motivated by meeting goals and earning incentives.
- You’re an empathetic communicator who can balance compassion with confident sales execution.
- You have experience working remotely, managing your time effectively, and staying connected to a virtual team.
- Experience in home care, healthcare, or senior services is a strong plus.
The hourly hiring range for this role is $19.90 – $22.10. In addition to the base salary, this role offers a tiered monthly bonus structure based on achievement of monthly sales targets. Achieving 100% of target will start at a monthly bonus payout of $300, with the ability to overachieve targets and receive additional bonus pay. New hires will ramp into full targets and payout potential over their first two months of employment.
Honor offers equity and 401K with up to a 4% match. We provide medical, dental and vision coverage including a zero cost plan for employees. Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option. We offer a generous time off program, Employee Assistance Program.
#LI-AN1
At Honor, we put people first. Our leadership culture is guided by Leadership Principles that prioritize integrity, compassion, and excellence. We offer a unique opportunity to lead with purpose and make a meaningful impact no matter your role.
Honor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, political affiliation or belief.