预约专员 | 医疗保健虚拟助理
Appointment Setter | Healthcare Virtual Assistant
关于职位：
Snapscale 正在寻找一位有经验的医疗虚拟助理（HVA），并具备预约安排经验，加入我们的团队担任远程工作的美国诊所协调员。此职位在通过准确的安排、沟通和医疗协调确保无缝患者体验方面起着关键作用。如果您具备出色的沟通能力、注重细节，并对医疗保健充满热情，我们期待您的加入！
主要职责：
- 核实患者福利和保险覆盖范围
- 重新激活老患者并保持联系
- 回应来电并协助解答疑问
- 跟进预约确认和提醒
- 拨打外线电话联系潜在客户和患者
- 高效安排和重新安排患者预约
- 处理处方续开并遵循诊所政策
- 管理电子病历（EMR）
- 审核实验室检查并跟进缺失结果
- 监督和管理虚拟诊所自助终端工作流程
福利：
- 健康维护组织（HMO）
- 具有竞争力的薪资
- 政府规定的福利
- 第13个月工资
- 夜间差价工资
- 网络津贴
- 全勤奖金
- 年度薪资增长
- 职业发展和成长机会
要求
- 需要有预约安排经验（包括安排、重新安排、确认预约和患者跟进）
- 必须有在美国医疗机构和/或医疗环境工作的经验
- 有 EMR、保险核实、患者协调和接听来电的经验
- 有处理处方续开、审核实验室检查和跟进实验室结果的经验
- 有医疗计费和编码经验者优先
- 具备良好的书面和口语英语沟通能力
- 高度有条理、注重细节且自我驱动
- 必须有稳定的网络连接和用于远程工作的专用安静工作空间
最初发布于 Himalayas
查看英文原文
Description
About the Role:
Snapscale is looking for an experienced Healthcare Virtual Assistant (HVA) with appointment setting experience to join our team as a skilled US Clinic Coordinator in a remote setup. This role plays a key part in ensuring a seamless patient experience through accurate scheduling, communication, and healthcare coordination. If you have strong communication skills, attention to detail, and a passion for healthcare, we’d love to hear from you!
Key Responsibilities:
- Verify patient benefits and insurance coverage
- Reactivate past patients and maintain engagement
- Answer inbound calls and assist with inquiries
- Follow up on appointment confirmations and reminders
- Make outbound calls to leads and potential patients
- Schedule and reschedule patient appointments efficiently
- Process refills and follow clinic policies
- Manage electronic medical records (EMR)
- Audit labs and follow up on missing results
- Monitor and oversee virtual clinic kiosk workflows
Perks:
- Health Maintenance Organization (HMO)
- Competitive pay
- Government-mandated benefits
- 13th month pay
- Night differential pay
- Internet allowance
- Perfect attendance bonus
- Yearly salary increase
- Opportunities for career growth and development
Requirements
- Experience in appointment setting (scheduling, rescheduling, confirming appointments, and patient follow-ups) is required
- Must have experience working with US-based clinics and/or healthcare environments
- Experience in EMR, insurance verification, patient coordination, and inbound call handling
- Experience in processing refills, auditing labs, and following up on lab results
- Medical billing and coding experience is a plus
- Strong written and verbal English communication skills
- Highly organized, detail-oriented, and self-motivated
- Must have stable internet connection and a dedicated quiet workspace for remote work
Originally posted on Himalayas