医疗虚拟助理 – 直接初级护理与会员参与（远程）
Healthcare Virtual Assistant – Direct Primary Care & Member Engagement (Remote o
Description
关于职位：
Snapscale 正在寻找一位积极主动、外向且注重细节的医疗虚拟助理（HVA），以支持一家美国的直接初级护理（DPC）诊所。
这是一项全职工作，结合前台和后台的医疗行政支持。HVA 将协助成员互动、预约安排、患者咨询、转诊、保险相关任务、记录、随访、潜在客户管理以及其他日常行政职责。
理想的候选人应具备主动性与责任感，能自信地与患者和潜在会员沟通，并能预判完成任务所需的下一步行动，而不是等待详细指示。
此职位高度面向患者，因此需要出色的英语口语、专业素养、同理心以及清晰传达信息的能力。
职责可能包括：
- 处理患者/成员的电话、消息、咨询和问题。
- 管理预约安排、确认、提醒和远程医疗协调。
- 支持 DPC 成员互动、入会、注册和潜在会员咨询。
- 跟进付费社交媒体活动带来的潜在客户并协助成员转化。
- 保持准确的潜在客户、患者和成员记录及随访文档。
- 协调转诊、专科医生预约、保险验证和事先授权。
- 协助医疗记录、化验结果、处方续开和医生随访。
- 管理电子病历（EMR）、患者门户、在线聊天和符合 HIPAA 的沟通。
- 准备医生排班、每日议程、声明和行政报告。
- 支持理赔跟进、付款咨询、患者满意度和宣传活动。
- 主动跟踪待办事项，确保闭环跟进，并识别流程改进机会。
- 完成其他医疗行政任务。
福利：
- 健康维护组织（HMO）
- 政府规定的福利
- 第13个月工资
- 其他员工激励措施
- 职业发展和成长机会
- 轻松且支持性的工作环境
要求
- 1年以上作为医疗 VA、医疗 VA、患者协调员或类似医疗岗位的经验
- 有支持美国医疗实践经验者优先
- 有患者沟通、预约、转诊或医疗行政经验
- 精通患者沟通、预约、转诊或医疗行政
查看英文原文
Description
About the Role:
Snapscale is looking for a proactive, outgoing, and detail-oriented Healthcare Virtual Assistant (HVA) to support a US-based Direct Primary Care (DPC) practice.
This is a full-time role combining front-office and back-office healthcare administrative support. The HVA will assist with member engagement, appointment scheduling, patient inquiries, referrals, insurance-related tasks, records, follow-ups, lead management, and other day-to-day administrative responsibilities.
The ideal candidate is someone who takes initiative and ownership, communicates confidently with patients and prospective members, and can anticipate the next steps needed to complete a task rather than waiting for detailed instructions.
This role is highly patient-facing, so excellent spoken English, professionalism, empathy, and the ability to communicate information clearly are essential.
Responsibilities may include:
- Handle patient/member calls, messages, inquiries, and concerns.
- Manage appointment scheduling, confirmations, reminders, and telehealth coordination.
- Support DPC member engagement, intake, registration, and prospective-member inquiries.
- Follow up with leads from paid social media campaigns and assist with member conversion.
- Maintain accurate lead, patient, and member records and follow-up documentation.
- Coordinate referrals, specialist appointments, insurance verification, and prior authorizations.
- Assist with medical records, lab results, prescription refills, and provider follow-ups.
- Manage EMR, patient portals, online chat, and HIPAA-compliant communications.
- Prepare provider schedules, daily agendas, statements, and administrative reports.
- Support claims follow-up, payment inquiries, patient satisfaction, and outreach activities.
- Proactively track pending tasks, ensure closed-loop follow-up, and identify workflow improvements.
- Perform other healthcare administrative tasks as assigned.
Perks:
- Health Maintenance Organization (HMO)
- Government-mandated benefits
- 13th month pay
- Other employee incentives
- Opportunities for career growth and development
- Fun and supportive working environment
Requirements
- 1+ year of experience as a Healthcare VA, Medical VA, Patient Coordinator, or similar healthcare role
- Experience supporting a US-based healthcare practice preferred
- Experience with patient communication, scheduling, referrals, or healthcare administration
- Strong experience handling inbound/outbound calls and patient/member inquiries
- Lead management, outreach, or appointment conversion experience is a plus
- Excellent spoken and written English communication skills
- Highly organized, detail-oriented, and strong in follow-up
- Proactive, accountable, and able to work independently
- Able to manage multiple tasks while maintaining accuracy
- Professional, patient-focused, and comfortable communicating with members
- Willing to learn new healthcare systems and identify workflow improvements
- Knowledge of HIPAA-compliant procedures and patient confidentiality
Originally posted on Himalayas